Transcript Slide 1

The power of collaboration
MANAGING PEOPLE
EFFECTIVELY
Karen Clark
The power of collaboration
Which one is the manager?
The power of collaboration
MANAGING PEOPLE EFFECTIVELY
Make the transition to a true leader
Earn the respect of people
Establish relationships of trust & gain commitment
Influence others positively
Understand what motivates people
Managers have many responsibilities…
The power of collaboration
What skills
managers
need?
Managers
needdo
3 skill
sets…
Human
Conceptual
Technical
The balance changes
End boring meetings…
PURPOSE
AGENDA
CONDUCT
Planning meeting – Client Management software training
<<Heading>>
Friday
10 May 2006 objective: The outcome of this
Meeting
9:30 – 10:30am
Meeting Room 2A, 3 floor, Beta Building
meeting will be a schedule for the training
Meeting objective: The outcome of this meeting will be a schedule for the training of the customer
of
customer
service
teams
inbestthe
servicethe
teams in
the new Client Management
software. It will
also identify the
way to new
promote the
benefits of the new system to staff.
Client
Management software. It will also
Agenda
1. Apologies
identify the best way to promote the
2. Reports
Overview
of implementation
process
benefits2.1
of the
new system
to staff.
Tanya to explain senior management’s overall implementation timetable.
AGENDA
rd
2.2 Training requirements & assessment to staff – IT team
Lee Henry from the IT team to explain how and where the training will be conducted.
Lee will also describe the assessment process for ensuring staff are competent.
Agenda
3.
General
Business
3. General
Business
3.1 The number and type of training sessions required
Tanya and Lee to facilitate
about the type
of training
needed and where it
3.3 Promoting
thea discussion
training
to
staff
will be conducted. The group to agree the number of sessions to be conducted, the
duration and equipment needed.
Tanya to
facilitate a discussion of possible
3.2 Scheduling training dates
The group
to agree final times
and dates of training
sessions.
Please discuss options
negative
attitudes
towards
the
new
with your team and bring all relevant information, such as holiday rosters.
system.3.3 Promoting
The group
to agree the best way
the training to staff
Tanya to facilitate a discussion of possible negative attitudes towards the new system.
to promote
the
change
and
support
staff.
The group to
agree the
best way to promote
the change
and support staff.
Please
read the outline prepared by the IT team and bring your suggestions.
Please
read the outline prepared by the IT
4. Date and time of next meeting
team and bring your suggestions.
PERSUADING PEOPLE IN MEETINGS
STEP 1
Acknowledge the
issues & people
STEP 2
Identify two or
three options
STEP 3
Summarise the
pros and cons
STEP 4
Recommend your
solution
ONE ON ONE MEETINGS
Identify issues early
Build relationships
Clarify priorities
Agree goals
Plan
COMMUNICATING WITH YOUR TEAM
Meets WEEKLY with
HEAD TEACHER A
Meets WEEKLY with
HEAD TEACHER B
Meets FORTNIGHTLY
with
SCHOOL PRINCIPAL
HEAD TEACHER C
Meets WEEKLY
with
BUSINESS MANAGER
Meets MONTHLY
with
COORDINATOR
(Supervised by principal)
Meets MONTHLY
with every TEACHER
Meets MONTHLY
with every TEACHER
Meets MONTHLY
with every TEACHER
Meets MONTHLY
with every TEAM
MEMBER
Meets FORTNIGHTLY
with WHOLE TEAM
EMOTIONAL TRIGGERS
Sense of
ownership
Status &
prestige
Fulfillment
Sense of
belonging
Security
EMOTIONAL INTELLIGENCE
OTHERS
(own emotions)
(other people’s emotions)
Self
Awareness
EI
Self
Management
BEHAVIOUR AWARENESS
SELF
Social
Awareness
Relationship
Management
SELF
BEHAVIOUR
AWARENESS
(own emotions)
Self
Awareness
• Impact of emotions on behaviour
• Negative behaviour
• Personality type talents/limitations
• Long term work/personal goals
EI
Self
Management
• Control your emotions & face fears
• Take responsibility for own behaviour
• Retain composure & think clearly
• Stay motivated to contribute ideas
• Stay true to your beliefs
• Focus on long term work/personal goals
OTHERS
(Other people’s emotions)
Relationship
Management
BEHAVIOUR
• Help others cope with their emotions
• Ask questions to identify issues
• Show empathy to build trust
• See past emotions & stay objective
• Look confident when scared
• Make the most of your natural talents
• Give constructive criticism
Social
Awareness
AWARENESS
• What makes people tick
• Respect other people’s opinions
• How others perceive you
• Submissive/aggressive behaviour
• When to stand up for yourself
• Overcome personal EI
fears
Plans & organises
Allocates resources
Solves problems
Instructs clearly
Implements improvements
Coordinates & controls
Communicates clear vision
Motivates & inspires people
Affects change in people
Encourages people to exceed
Liked & trusted
Lead by inspiring
Listens to others
Shows respect
Values input
Flexible in approach
Generally kind
Staff
Parents
Students