Transcript Everyday eGovernment

The First Gulf Cooperation Council (GCC)
eGovernment Conference
Muscat, 21-23 December 2009
Future eGovernment:
New Models, New Challenges,
New Instruments
Jeremy Millard
Danish Technological Institute
1
Overview
1. The main challenge: making eGovernment serve the needs
of society and not itself
2. From eGovernance 1.0 to 2.0 and 3.0: new business
models of eGovernment
3. Everyday eGovernance
4. Lessons for the GCC Region
2
European eGovernment service citizen use
100%
90%
80%
Interaction with PA EU15
70%
60%
Obtaining information from PA
EU15
50%
Downloading forms from PA
EU15
40%
Uploading filled in forms to PA
EU15
30%
20%
10%
0%
2004
(Source: Eurostat, 2009)
2005
2006
2007
2008
3
European eGovernment service citizen use
100%
90%
80%
Interaction with PA EU15
70%
60%
Obtaining information from PA
EU15
50%
Downloading forms from PA
EU15
40%
Uploading filled in forms to PA
EU15
30%
Enterprise interaction with PA
EU15
20%
Have used internet in last 3
months EU15
10%
0%
2004
(Source: Eurostat, 2009)
2005
2006
2007
2008
4
eGovernance 1.0
Technology: web-sites, email, SMS, simple online discussion (but which
don’t enable adding additional functionalities)
‘Black-box’ and government-centric model:
• ICT in government now mainstream….but
– Expensive
– Citizen take-up stalling at 20%-30%
– Many successes but also many (costly) failures
– Organisations and mindsets hardly changed
– A ceiling being reached in type and scale of impact?
5
The promise of eGovernment 2.0 – next five years
Technology: social networking, social software (enabling adding and
‘mashing’ multiple functions ), wikis, blogs, RSS, podcasting, etc.
•
•
•
Visible aspects: social, professional and policy networking
Invisible aspects: mashing-up content and services
BUT, governments very VERY slow -- others taking lead
•
Fully ‘open’ and user-driven: contents, services and policies, for
those who CAN
Services which are (partially) self-designed, self-created, selfdirected
Still user-centric, responsive and personalised for those who
CAN’T
•
•
6
Large scale release of PSI
7
The promise of eGovernance 3.0 – next ten years
Technology: wide-scale seamless ubiquitous networks, networked and
distributed computing, open ID, open semantic web, large scale distributed
databases, artificial intelligence, etc.
•
Policy modelling & simulation (‘top-down’)
–
–
–
–
–
–
•
Huge unexploited data reservoirs
GRID, distributed data, seamless ‘cloud computing’
Data mining, pattern recognition, visualisation, gaming
Green eGovernment – smart use of resources and policy development
Greater precision on policy choices & trade-offs
Information, consultation, polling, voting, etc.
Mass collaboration (‘bottom-up’)
–
–
–
–
–
–
Open ID, privacy, data protection, etc., essential
‘Crowd-sourcing’, ‘wisdom of the crowd’
Large scale semantic interoperability across languages, cultures, structures
Opinion markets (specific types are bidding, decision, prediction markets)
Debate & argument mapping
Listening to, structuring, and exploiting the ‘buzz’
8
Wiki debate visualisation tool
9
Everyday eGovernment
•
Everyday, not 3 times a year
•
What makes our daily lives work –
new concepts in public services
•
Services we want – what is really
valuable in peoples’ lives
•
Reinvigorating relationships – from
one-size-fits-all to precisely-my-size
•
Universal personalisation –
universal localisation
•
People, place, community
related services
10
Everyday technology
•
Public service ”Apps”
•
Real time, augmented reality
•
Mobile, GPS, Digital TV
•
Smart, simple services
•
Push, pull, do-it-yourself
services
•
Location or event creates real
time opportunities for content,
engagement, participation
11
Lessons for the GCC Region
1. Enterprises and the population should have necessary eSkills to use
eGovernment services –also necessary for sound economic and
social development.
2. Staff in public agencies should have high level eSkills, including top
and middle management – mainstream ICT in both day-to-day
operations and in strategic development.
3. Provide proper incentives to use eGovernment, as part of multichannel policy.
4. Exploit Web 2.0 to involve users (businesses, citizens, visitors and
tourists) in using and developing services, and in smart mobile
technology to ensure real time, flexible and location-driven services.
5. GCC could become a global leader in green eGovernment – economic
strength, strategic focus, resource base.
6. eGovernment should be a strategic competitive factor to both attract
investment and to improve the quality of business and of life.
12