Submitted by:Rebecca Joyce
Interview conducted with David Joyce
Submitted on: November 2, 2015
Where do you work?
What is your position?
Field Operations Manager for Rogers
Cable, service and installation
technicians for St. John’s.
What brought you to this job?
Faith and hard work.
How did hard work help you get this
Well I started as a computer support
technician in the office and worked at
that for 1 year.
I was then promoted to technician
where I worked for 12 years and now I
have been promoted again to my
current job for the last 3 years.
How many hours do you work per
I am scheduled to work 37.5 hours a
week but some weeks I can work up to
My phone is always on and I have to be
available 24 hours a day.
Are you happy with the hours you
I don’t mind the hours because even
though I have to be available all the
time I still have flexibility to leave work
when ever I need to.
What kind of things do you do in your
I am responsible for 22 technicians.
I am responsible for their safety, their
schedules and their work load.
I am also responsible to make sure the
job gets done and that our customers
Do you like your job and why?
I love my job because I work with a
great group of people.
Is your job difficult?
My job can be very difficult when I have
to deal with irate customers and I have
to support 22 technicians in the field.
That can be very challenging.
Have you traveled with work? If so
Yes! I have to travel across the island
to Corner Brook, Gander and Grandfalls
twice a year for safety conferences with
all the technicians.
Can you be promoted? What can
you be promoted too?
Yes I can be promoted and the next
step for me would be Director of Field
Operations in Atlantic.
What type of benefits do you get?
I receive medical and dental benefits for
me and my family.
I have a retirement plan and shares with
Is your job dangerous?
Yes, my job can be very dangerous
because we work from heights around
high voltage electricity.
I have to have all the same training and
sometimes I have to work along side the
What safety training is required for
Power Line Hazards
Pole Top Rescue
What safety equipment is used in
Full body harnesses and lanyards to tie
off on a pole.
Fire rated and arch rated clothing.
Hard hats, voltage gloves and voltage
Cones for traffic control.
Would you choose a different job if
you were given the chance?
Not now because I am to old.
How has your job effected you?
My job a effected me a lot. I have to
make quick decisions and I have to be
firm with these decisions. This has
carried over into my personal life where
I have difficulty letting others make
decisions for me.
Do you have to deal with the public?
Do you enjoy this?
I do enjoy this. However, this is one of
the most difficult challenges in my job
because when the customer gets to me,
there has to be a major problem.
What is one of the biggest problems you
have had to deal with?
I just recently had a customer that had a
problem with cable melting in their home.
They had an electrician and Light and Power
that could not find a problem. I had to drop
what I was doing and directly to their home
because I was concerned with fire.
Turns out a faulty dryer was causing 120 volts
to go back through the cable.
Would recommend this job to
I would recommend this job to
someone if they have a strong
personality and work well under