Transcript Primary Network Overview

Roger Fry
[email protected]
Tim Myers
[email protected]
Agenda

Introduction to WAN Technologies (WANTEC)

WANTEC’s Products and Services

When and How best to involve WANTEC on an opportunity

Examples of past successes

Primary Network’s Alliance Partnership

Flow process and contacts

Pricing guidelines

Sales Order process

Customer Proposal of Work

Credit/Leasing options

WANCare Network Management Services

Questions and Answers
WAN Technologies Background
 Founded in 1994, Inc. 500 award winner in 1999
 Voice/Data Networking Integrator - specializing in WAN
Implementations and Network Management
 Product Line Expertise - Cisco (Silver VAR), Cisco AVVID, Adtran,
Larscom, Kentrox, Quick Eagle, Polycom, Vertical Networks and
Visual Networks
 Current Customer base - 2,200 Corporate Logo’s
 Acquired 10/5/01 by Willis Stein Telecom Acquisition Company
 Strong technology orientation
 Quality management platform
 Outstanding customer relationships
Proposed Product Set
Delivering Network Services: Strategy > Integration > Management > Support
Integration Services:
• Equipment Sales
and Leasing
• Installation
• Project Management
Integration
Strategy Services:
• Network Design
Strategy
Management
Support
Support Services:
• WANNet
Management Services:
• WANCare
WANCare is a flexible and reliable network
management solution for Enterprise market firms
• WANCare is a flexible solution
developed for Mid to Large market
enterprises
– Network monitoring, management, and
optional reporting service
– Customers can purchase either on-site or
remote maintenance
– WANCare has been extended over time to
meet customer’s needs
WANCare is a flexible and reliable network
management solution for Enterprise market firms
• WANCare is built to provide reliable
service and complete functionality
– Fully redundant infrastructure, including
carrier facilities, power, and systems
– World class technology platforms to ensure
broad functionality
• Concord reporting tools
• CiscoWorks
• Web-based reporting
WANCare is a flexible and reliable network
management solution for Enterprise market firms
• Well-defined, tailored processes are
developed to ensure the right solution
for each customer
– All processes are mapped to ensure
consistent delivery
– Customers review and modify the network
management processes during the
installation process, including notification
guidelines for the WANTEC technicians
WANCare Services/Functions
• Network Monitoring (Up / Down / Proactive and Reactive)
• Trouble Ticketing (Generation, Escalation, Repair)
• Event Notification (Systems and Procedures)
• Problem Resolution (Single Point of Contact)
• Performance Management (Life Cycle Management,
Network Trend Reports)
• Information Management (Life Cycle Management of
Customer Records Database)
• Management of Carrier SLA’s
Customers are provided web access to
WANCare reports
Overall Reporting Capability
(visit http://www.wantec.com/ for a demo
Sample WANCare reports
Health Reports
Health Reports
Response in 1 to 5 second
range for the majority of
the day.
Response over 100% of
limit for entire day for this
particular response path
Extremely unhealthy
response path due to low
service availability and
excessively high number of
failed attempts
Capacity Planning
Build out capacity to
support business demands
Trend line indicates that
total network volume is
on the rise
Trend analysis shows
Phoenix to Denver 56K
Frame Relay link to
exceed Bandwidth
threshold within 104 days
ROI
Increase return on investment by more
effectively allocating resources
Several underutilized
Frame Relay links
Spokane to Orlando FR
link experiencing high
volume combined with
high congestion
Weekly Health Report
Ensure availability of critical resources
Link unavailable for 15
percent of the time for
this week
Latency never exceeded
70msec during the entire
reporting period
Service Level Reports Reports
Executive Report
Summarize service level
performance across an
enterprise
IT Manager Report
Detailed view of enterprise
trends and service
performance by business
unit and individual devices
Service Customer
Report
Site specific service level and
performance summary
Business Unit
Report
Comprehensive report on ALL
components of a particular
business process or function
Customizable Reports
Customized Reports
Custom MyHealth report
created to show
customer activity and
levels of resource use.
Total Bytes trend line shows
dramatic increase over 3
month report cycle.
Increased system and
network capacity will most
likely be required if this
trend persists.
Chart showing top 10
customers for Bits In for
yesterday
Bandwidth Utilization In or
Out does not appear to be
an issue for the immediate
future
What happens when a Network
Event occurs?
• HP OpenView Logs the Event and NMS Technician
is notified; or NMS Technician proactively initiates
case
• Trouble Ticket created, populates Trouble Ticket
Website, and remains open until closed by End User
• Historical Information is available 7x24 over the WEB
Sample trouble ticket report
What happens when a Network Event occurs?
• NMS Technician
– Begins troubleshooting the problem, isolating the
cause
– NMS Technician fixes the problem remotely, or
opens up a case with the LEC or Carrier, or
dispatches repairman for onsite visit
– NMS Technician contacts the customer within
30 minutes of receipt of alarm, providing nature of
problem, possible cause, and current repair
activity
– Acts as a Single Point of Contact for Trouble
Resolution, working with Tier 3 support
WHY Buy WANCare Today?
•
•
•
•
Need for High Network Availability
Insurance and Security
Complement / Supplement IT Staff
Information Management / Carrier SLA
Management
WANCare Elements
• Platform
– HP OpenView / CiscoWorks
– Concord / Sun Solaris
• Systems
– Trouble Ticketing Systems / Call Center
– Help Desk / Escalation Procedures
• People
– Managers / Certified Technicians
– SLA’s
– Ongoing Reviews with customer
WANCare Differentiators
• One Stop Shop for Managed Network Services, Integration,
Maintenance, and Carrier Services
• Automated Systems for event notification, trouble escalation,
backup of configurations and operating systems (customer
notification and repairs initiated within 30 minutes of time of
impairment)
• Customer’s own, secure WEB Site for 7x24 access to
Information Statistics, Report Generation, Trouble Ticket Info,
and Databases
• Call Center and Help Desk for customer problems
• Wide Range of Applications supported and monitored over the
WAN - incorporating Quality of Service Management
• Problem Resolution via Single Point of Contact
Benefits of WANCare
• Minimize recurring WAN expenses
• Reduce Network Downtime
• Manage diverse hardware maintenance
vendors
• One resource for all maintenance and
management of my network devices
• Service level reporting and 24x7 NOC being
proactive to my network management needs
WANTEC can also provide End User with a full line of
on-site and remote maintenance services
• WANNet remote maintenance
– Cost-effective standard (9x5) and premium (7x24) options
are available
– Customers have unlimited use of the 800# for access to
WANTEC’s network of in-house technicians
– Technicians have access to all customer equipment and
configuration information to ensure effective service
– Overnight replacement/repair services are available
• On-site maintenance
– Standard/premium options and unlimited 800# support are
also available
– WANTEC will dispatch field technicians if on-site service is
required
WANTEC provides Primary Network
a complete network integration solution
• Network design and installation services
• Project management/coordination for all
customer orders
– Includes a remote site survey and
coordination with Primary Network or other
equipment vendors
– Dedicated Life Cycle Manager for major
opportunities
WANTEC provides Primary Network
a complete network integration solution
• On-site and remote installation services
– Staging, programming, burn-in, and testing
•
•
•
Router Configurations
Firewall Configurations
Equipment based VPN configurations
• Network Addressing Schemes
• IP voice over configurations
–
Remote installations managed from our St. Louis operations
center
– On-site installation services
• Managed through our St. Louis operations center
• Provided through a partnership with a nationwide network of
7000 technicians with diverse technical, industry, and
networking experience
Extensive pre-sales engineering support
develops the right customer solutions
• Teaming approach to opportunities with Primary
Network
• 1:4 pre-sales engineer to sales rep ratio
• Technical consulting and needs analysis
• Network engineering design and diagrams
• Timely proposal turnaround
• Telephone and On-site Pre-Sales Conferences
Typical Network Applications
• Transport and infrastructure
–
–
–
–
–
–
–
T1 Multiplexing
Frame Relay
ATM
Internetworking/routing configurations
VPN
Security/Firewall
LAN switching
• Applications
–
–
–
–
Internet access
Voice & Video over Frame/IP
Remote Access
IP Telephony
Business Partners
•
Cisco (Routers, Switches, VPN, Firewall, Access servers, ATM, VoX, DWDM,
Wireless, Network Management)
•
Adtran (DSUs, CSUs, Multiplexers, FRAD’s, VPN, Internet Security, ISDN,
channel banks)
•
Visual Networks (ASE DSU/CSU’s, Visual Uptime)
•
Polycom (Video over IP)
•
USR/3Com (modems, access)
•
Larscom (DS-3 or greater MUX)
•
Kentrox (DS-3 or greater MUX)
•
Websense (URL Filtering)
Benefits of working with WANTEC
• A full suite of network integration and network
management services
• Effective, reliable and creative solutions for you and
your end user customers
• A flexible partner willing to develop new solutions as
opportunities emerge
• Competitive pricing
Superior customer service –
for Primary Network and your end users
– is our focus
• A strong customer service attitude is part of WANTEC’s process
and culture
– Processes are defined to ensure consistent service
– All installations are project managed
– Customer surveys are conducted after every install
– Ongoing customer satisfaction surveys are conducted in
order to
• Continuously improve performance
• Measure results
• Define new objectives
• Over 90% of customers would recommend WANTEC to others
– WANTEC Customer Satisfaction Study (9/24/01)
WANTEC Customer Referrals
• “Ease of working with them and flexibility.”
• “Like the techs’ responsiveness.”
• “Very knowledgeable, completed work quickly, friendly on
the phone, exceeded expectations.”
• “They have the expertise to handle the different systems
we have.”
• “They are attentive to detail and respond to our problems
very quickly.”
• “Very competent, quick response to my questions.”
• “When we need service, they have the knowledge.”
Source: WANTEC Customer Satisfaction Study 9/24/01