Transcript Culture and Ethics

Organizational Culture
The set of shared values, norms, and
behaviors that control organization
members’ interactions with each other
and with people outside the organization
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Levels of Corporate Culture
Observable Symbols
Ceremonies, Stories, Slogans,
Behaviors, Dress,
Physical Settings
Underlying
Values,
Assumptions,
Beliefs, Attitudes,
Feelings
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Culture Development
Develops from interaction of four factors:
Property rights
system
Characteristics
of people
within the
organization
Organizational
culture
Organizational
structure
Organizational
ethics
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Socialization
The process by which members learn and
internalize an organization’s culture.
Includes use of stories, ceremonies,
symbols, and language
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Interpreting Culture
Rites and ceremonies
rites of passage, integration
Stories
heroes, legends, myths
Symbols
Language
words, non verbal communication
Behavior patterns
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Calvin at Large
What factors shape Calvin’s ethics?
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Sources of Ethical Values
Personal Ethics
Beliefs and Values
Moral Development
Ethical Framework
Organizational Culture
Is
Decision
or Behavior
Ethical and
Socially
Responsible?
Rituals, Ceremonies
Stories, Heroes
Language, Slogans
Symbols
Founder, History
Organizational Systems
External Stakeholders
Structure
Policies, Rules
Code of Ethics
Reward System
Selection, Training
Government Regulations
Customers
Special Interest Groups
Global Market Forces
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Social Responsibility
An organization’s moral responsibility to
stakeholder groups that are affected by
the organization’s actions
Organizations may adopt a narrow or a
broad stance on social responsibility.
narrow stance: acts within the law and plays by the
rules of the game
broad stance: views itself as a moral agent and
examines every situation from a moral perspective
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How Leaders Shape
Culture and Ethics
Value Based Leadership
Formal Structure and Systems
Ethics committee
Ethics ombudsperson
Whistle-blowing
Code of ethics
Training programs
© 1998
South-Western College Publishing
Cincinnati, Ohio
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