Transcript eOffice_Presentation_part III

eOffice – PIMS/eService Book
eOffice Security Features


Firewall
Username &
Password for user
required
SSL (Secured Socket
Layer) Encryption
(https)

1st Level
Firewall
Request sent by user
Checkpoint used, other IP’s restricted

2nd Level
NIC email - LDAP

3rd Level
Portal - All requests are SSL encrypted
Web Application Security Audit complaint with
OWASP 2010
Additional Security features
 Anti Virus
 IP Tables
 All services are restricted to limited privilege account
 Remote Access allowed for only one/two IP’s
 All database private IP
 No access from outside
 Role based access
 Only certain formats can be uploaded- check with Anti Virus each time
 Only intended user can send and receive data- use of public/private keys for encryption and
decryption – Digitally signed (DSC)
Security : DSC
• eOffice ensures that any file should not be altered in transit with DSC.
• In eOffice applications documents are encrypted at client side and
then transmitted to server in encrypted form only.
• DSC Functioning:
Implementation Strategy
• Pre-requisites for implementation
• Implementation plan
• Implementation checklist
Basic Infrastructure Pre-requisites for
eOffice
Workstation/Desktop/Client
Network
 Every user of eOffice will need to have an independent
 LAN connectivity to each user/each desktop to be provided.
workstation/Desktop. The recommended requirements a
 Ensure multiple network links in the department for fail over.
workstation/Desktop are as follows:
 Bandwidth utilization should not be more than 60%.
 Processor: 2GHz and above
 For smooth usage of the system, the department needs to
 RAM: 1Gb and above
 USB 2.0 controller (for Digital
Signature Certificate)
ensure a minimum dedicated
Infrastructure
Requirements for
eOffice
 The user will be required to analyze volumes of incoming receipts per
day along with travel time to the scanners for all users that are using
that particular scanner.
Scanners
bandwidth of 34 Mbps for 2000 user
users.
 Operating System- Windows 7 or above, Linux 6 or above, Ubuntu
11 or above
 Browser- Internet Explorer (10.0 & above), Firefox (27.0 & above)
 Adobe Reader 10 and above (the following is available for download,
free of cost, from Adobe website)
 Anti-Virus (any antivirus)
Software
eOffice Implementation Phases
Initiate
Phase 0
 Infrastructure
Assessment & Gap
Analysis
 Procurement/Upg
radeInfrastructure
 Roll Out
Requirement
Prepare
Configure
Phase 1
Phase 2
 Governance
 eOffice Data Capture & Vetting
Structure
 DSC enrollment & verification
 Orientation
Workshop
 Change
Management
 Transition
Management
 Knowledge
Repository
 Creation of Bulk
emails
 DSC Issuance
 Training
 On site Roll Out team
Deliver
Support
Phase 3
 Product
implemenation
 Digitization of
Records/Files/
 Set up in NIC data centre
 Knowledge
 Domain name registration
sources
 Setting up of Training instance
 Trial Run
 eOffice ready for Go Live
 Handholding
support
 Report Issues &
Bugs
 Transfer of
technical know
how
Phase 0 - Initiate
Initiate
Phase 0
Prepare
Phase 1
 Activities
 Assessment of the Existing Infrastructure (1)
 Preparation of Gap Analysis report. (1)
oHighlight Infrastructure gaps with respect to clients, LAN availability, network bandwidth,
scanners, network links
Deliver
Phase 2
Support
Phase 3
Guiding Document/Templates
1.
Basic Requirements for eOffice
(Annexure A1)
o Access availability of Clients, Scanners, LAN availability, Network bandwidth, Number of
network links
Configure
2.
eOffice Infrastructure Assessment
template (Annexure A2)
3.
Sample Gap Report (Annexure A3)
4.
Process for Procurement (Annexure A4)
 Procurement/Upgrade- Infrastructure based on the Gap analysis report (2)
o Procure the additional infrastructure to match the necessary gaps projected in the Gap
Analysis report for eOffice implementation
o Ensure multiple links to Data Centre to ensure the existence of failover link
 Capture data for assessing Implementation & Roll out requirement (1)
o Hand holding support based on number of users and locations
Outcome – The department has obtained minimum infrastructure (clients/scanners/network/servers etc.) to effectively
implement eOffice
Responsibility
1- Roll Out 2- Department 3- NIC 4- Empanelled Agency
Initiate
Phase 1 - Prepare
Phase 0
Prepare
Configure
Phase 2
Phase 1
 Activities
Deliver
Support
Phase 3
Guiding Document/Templates
 Formation of Governance Structure by organization (2)
1.
Guidelines for formation of Governance
 Conduct Orientation Workshop (3)
2.
Tool Kit 2 – Strategy for transition to
eOffice.
o Provide presentation on eOffice
o Discuss the overall process for transition to eOffice
o eOffice data capture template
 Change Management Strategy (2)
3.
Tool Kit 3 for Knowledge Management
4.
Change Management (Annexure A6)
5.
eOffice Data gathering template
6.
DSC Guidelines (Annexure A8)
7.
Email creation Form & Email creation
 Transition Management (2)
o
Refer to Tool kit 2 : Strategy Framework for transition to a less-paper office
 Knowledge Repository (2)
Structure (Annexure A5)
(Annexure A7)
guidelines (Annexure A9)
 Creation of Bulk emails (3)
 DSC Issuance (3)
Outcome – The department has formulated governance structure, completed oritentation workshop, has developed
change management strategy, transition management, knowledge repository, creation of bulk emails and DSC issuance
Responsibility
1- Roll Out 2- Department 3- NIC 4- Empanelled Agency
Phase 2 – Configure
Initiate
Phase 0
Prepare
Phase 1
 Activities
 eOffice Data Gathering And Vetting (2)
o
The eOffice basic & reference data will need to be collected based on the template.
Configure
Phase 2
Deliver
Support
Phase 3
Guiding Document/Templates
1.
eOffice Data Gathering Template
2.
DSC Guidelines
3.
Tool Kit 2
 DSC enrolment and verification (1 and 2)
o Certificates are downloaded for each user- refer to DSC guidelines for more details
 Training Plan (1)
o Form list of batches for training on eOffice & issue office orders for the training
o Training for users, Content Managers & Administrator
o Identify Content Managers and Administrators for adding/deleting users,
uploading/modifying content
 Roll out team deployed at User premises
o
Roll out team to help expedite implementation of eOffice
Outcome – The department completes eOffice data gathering, DSC enrollment and verification, training. Roll out team
is deployed at department premises
Responsibility
1- Roll Out 2- Department 3- NIC 4- Empanelled Agency
Phase 2 – Deliver
Initiate
Phase 0
Prepare
Phase 1
 Activities
 eOffice product set up in the NIC Data Centre(3)
Configure
Phase 2
Deliver
Support
Phase 3
Guiding Document/Templates
1.
eOffice Data Gathering Template
2.
DSC Guidelines
3.
Tool Kit 2
 Domain Name Registration (3)
o Confirm the domain name with user and go ahead with name registration
 Setting up eOffice Training instance (3)
o Configuration of application as per data from eOffice template
 Trial Run the application with User Data
o
Final trial run of the application
 eOffice ready for GoLive
Outcome –eOffice product set up at Data Centre is completed along with Domain Name registration, Setting up of
training instance, trial run of application using user data
Responsibility
1- Roll Out 2- Department 3- NIC 4- Empanelled Agency
Phase 3 - Support
Initiate
Phase 0
Prepare
Phase 1
 Activities
 eOffice product implementation
 Digitization of Records & Active files (2 and 4)
o Volume-Analysis- Identification of files/records to be digitized
Configure
Deliver
Phase 2
Support
Phase 3
Guiding Document/Templates
1.
eOffice Support Portal
2.
Report Issues & Bugs
3.
Transfer of technical know-how
regarding eOffice Application
o Method of conversion/scanning
o Resource Identification
o Conversion calendar
o Training
 Handholding & Support
o On Site team to help user with any issues regarding application along with one on one
training and support
 Report Issues and Bugs (2)
o
This can be done through the eOffice Support Portal set up by NIC
 Transfer of technical know-how regarding eOffice application (1,2,3)
Outcome – eOffice product implementation complete, Digitization of records/active files/knowledge sources. On site
team for handholding and support active at department premises, reporting of issues and bugs, transfer of technical
know how completed
Responsibility
1- Roll Out 2- Department 3- NIC 4- Empanelled Agency
eOffice Implementation Checklist
Initiate
Phase 0
 Filled Assessment
Template
received from
department
 Gap Analysis
Report prepared
Prepare
Configure
Phase 1
 Orientation
Workshop for the
department
 Formal notification
received on the
formed Governance
structure
 Procurement and
establishment of the
pre-requisites
 Strategy document
for transition
 DSC ready for
issuance
 Knowledge
repository
established
Phase 2
 Data Collected and Vetted
Deliver
Support
Phase 3
 Transfer of
 eOffice environment ready
technical know
 Training Plan prepared
how
 Training and Handholding
 Call Centre
 Trail Run
support
 Go Live
established
How to get the DSC
• Sources to obtain DSC
eMudhra
nCode
Etc.
Challenges
•
Conflicting Change Requests from Users.
•
Need for Standardization of procedures for file processing across the user
organizations as Non-Standardization leads to major customization
requirements.
•
Overcome resistance to Change from conventional way of file processing.
•
Use of Digital Signature (Concern about sharing of DSCs and PIN).
•
Need for mandating of e-File processing .
Q&A
• Questions Please, if any
Contact Information:
eOffice Project
http://eofficeservices.nic.in
[email protected]