Transcript Polycom UC Software Presentation

Polycom UC Software
Name
Title
©
Polycom, Inc. All rights reserved.
Polycom maintains up-to-date interoperability via all our major platform releases
We believe that our customers should have multiple platforms to choose from
when it comes to their phone systems
Whether it is a Hosted Voice platform or an on-premises PBX, Polycom delivers
the industry’s deepest SIP feature stack as well as interoperability with the
broadest set of Open SIP vendors
©
Polycom, Inc. All rights reserved.
Agenda
• UC Software - Best Open SIP platform to build your UC Solutions on
• Is Open SIP right for you?
• End User Requirements
• What is Polycom UC Software
• UC Software Benefits
• UC Software Key Features
• Summary
©
Polycom, Inc. All rights reserved.
3
End User Teams - UC requirements
“Our antiquated phone system is frustrating. Why can’t I just
communicate with my team with the same ease at work as I do at
home?”
“I don’t want to have to attend a training to learn a new phone system.”
“I expect to see and hear everyone in a meeting, regardless of where
they are, what device they use and focus on the topic of the meeting—
instead of worrying about the technology that connects us.”
©
Polycom, Inc. All rights reserved.
4
IT Staff - UC requirements
“While our strategy is to move from voice telephony / IP PBX to
unified communications, we are living with multiple voice
communications platforms that are not integrated. I need a
platform that is capable of bridging the short-comings of our
legacy systems and help us get to UC, faster.”
“Our users are on different networks, working from many different
locations. I need a platform that can simplify the deployment and
management of communication tools.”
“In our business, time is precious – we cannot force our
employees to lose time training and managing legacy phone
systems”
©
Polycom, Inc. All rights reserved.
5
CFO: “Reduce operational costs in our business”
“Communicating with our customers and among our teams is
critical to our business. We cannot afford our employees losing
productivity using disparate, outdated, ineffective communication
methods”
“Calls are still easier and often more productive than email. But
our teams now communicate in many different ways (IM, Webconferences, Cloud-team-applications, Social-Networks, Video
collaboration, etc.) Are these making us better? What is the ROI?
How does this all reduce our operating costs?”
“We need to reduce travel for meetings and easy, reliable and
consistent video and audio communications is the only way to
make this happen”
©
Polycom, Inc. All rights reserved.
6
Is Open SIP and Hosted Voice right for you?
•
How do you communicate with other regions and locations in your organization?
•
Can you envision a scalable communication solution that will grow with you as your business grows?
•
How do you track, measure and evaluate your employees’ use of your communications system?
•
How do you measure employee productivity in your organization?
•
Do you need to expand the ways you communicate with your employees and your customers? How?
•
Do you operate in a multi-vendor telephony/communication environment?
•
Would you like a communication solution that will continue to grow with your needs?
•
As your business grows how are you envision a solution that is simple to deploy easy to manage?
•
Do you employ home office workers?
•
Are your employees spread across multiple locations?
•
Do you need to train employees across your organization?
©
Polycom, Inc. All rights reserved.
7
What is Polycom UC Software ?
Polycom UC Software the telecommunications industry’s broadest
and most feature rich software for IP-enabled devices running in
Open SIP or Microsoft® Lync® environments. UC Software is
designed to optimize your communication while integrating
seamlessly into 60+ call control platforms with over 150+ telephony
features.
Making Users More Productive, From Any Device, Any Place, All integrated
with HD Voice and Video
©
Polycom, Inc. All rights reserved.
8
UC Software Benefits
©
Polycom, Inc. All rights reserved.
9
Polycom UC Software Benefits
Key Message
Proof Point
Lower cost of ownership
Broadest interoperability with over 50+ supported platforms
Maximize productivity
Richest Open SIP feature set with over 150+ features supported
Save time
and simple administration
Minimize fatigue
Superior audio performance with HD voice and acoustic clarity technologies
Streamline workflows
Enable advanced applications with Open APIs
Microsoft Lync integration
Tight Microsoft Lync Integration and Lync Telephony feature set
BroadSoft integration
Deepest BroadSoft UC-One feature set: Favorites, Directory Search,
Presence…etc
Protect your network and data
Robust security with advanced media encryption
Reduce deployment and maintenance
costs
Simplified deployment of UC devices enabling quick and efficient deployment: less
time from order to “dial tone” for service providers and enterprises
Application integration
Easily integrate with third-party with UC and productivity applications for broad,
standards based, open APIs
©
Polycom, Inc. All rights reserved.
Key Resources: UC
10 Software feature matrix
Why Polycom UC Software?
• Open SIP and VoIP enable Best-of-Breed, interoperable,
multivendor implementations of UC
−
Don’t get locked into a proprietary implementation of VoIP solutions
−
Future-proof UC = Open SIP based UC
−
Open SIP is the vendor independent standard
• One Protocol, Many Modes of Communication
−
Voice, video, content collaboration, web-conferences over IP networks
−
Near infinite permutations of end-point devices
−
Multimedia communications needs a common, open set of protocols
• Polycom is an Open SIP leader
©
Polycom, Inc. All rights reserved.
−
Polycom phones and other end-point devices run the same protocols
−
Open, SIP maximizes the ability to interoperate with any call server partners.
−
Most robust Open SIP based software for communications end-points
11
UC Software - on Polycom Business Media Phones
The industry's leading
unified communications software
Overview
 Polycom UC Software across all products
Competitive
 Extensive features supporting a wide
Differentiators/Positioning
variety of OpenSIP or Lync Platforms
 Open-standard software architecture
 3rd party UC and productivity applications
 Consistent, simple user interface
Benefits
 Robust security reduces downtime
©
Polycom, Inc. All rights reserved.
12
 HD Audio for a life-like audio experience
 Interoperability for investment protection
 Simplified deployment, with reduced cost
UC Software Release Highlights
©
Polycom, Inc. All rights reserved.
UC Software 5.5.1
Skype for Business Features
©
Polycom, Inc. All rights reserved.
UCS 5.5.1 SfB Summary
End User features – Skype for Business
Description
Device Lock
The end user has the capability to lock the phone from other end users to use it. This is a Lync/Skype for
Business based feature comparable to the existing Phone Lock feature.
Log Uploads
Logs can be uploaded to a targeted server without any required user intervention.
BToE Manual and IP Pair
The BToE application now is able to pair with the phone automatically or have the user manually pair the
phone using an authentication ID.
Distribution List Expansion (DLX)
The Distribution list of the UI now has the capability to expand the groups.
Quality of Experience
QoE Quality of Experience Monitoring and Device Inventory Reporting now offering an improved quality
monitoring capability.
On-line sign in
Easily sign in your phone from any PC web browser or mobile phone offers an alternative from using pin
authentication
©
Polycom, Inc. All rights reserved.
15
Device Lock
• Benefits
−
−
Locks the phone and protects the sensitive information
on the VVX like calendaring, call logs and contacts
CX Feature Parity
• Functionality
−
−
−
−
−
−
−
©
Lock code prompt only after new sign-in
Can change the code from settings menu
Supports Skype for Business device lock policies
Supports emergency and authorized call numbers when
locked
BToE integration when locking and unlocking PC
Undocking PC will auto-lock the phone
Can disable feature from VVX with
feature.deviceLock.enable=0
Polycom, Inc. All rights reserved.
16
Log Uploads
• Benefits
− Uploads UCS diagnostic logs to same Skype for
Business file store
− Logs out of box, there isn’t a need for FTP
− CX feature parity
• Functionality
− Enabled by default to store logs on SfB file store.
− Force log upload from web interface. Logs show
the upload status
©
Polycom, Inc. All rights reserved.
17
BToE Manual and IP Pair
• Benefits

Provide BToE to wireless notebooks

Provide BToE to virtual desktop interfaces

Disable the need to be tethered to VVX
1
2
3
4
• Functionality

Enable pairing type in Settings/Features

Use a Pin code to pair with a flat network

Use IP address to pair on any network
5
6
©
Polycom, Inc. All rights reserved.
18
Distribution List Expansion (DLX)
• Benefits

Adds Exchange distribution lists onto the
phones contact for quick access to users

Saves time from creating your own groups
2
3
4
5
• Functionality

Add an exchange distribution list from Skype
for Business Client

Expand the DLX from the phone contacts
1
©
Polycom, Inc. All rights reserved.
19
Quality of Experience
• Benefits

Provides quality experience for a Skype for
Business audio call

Use the Skype for Business monitoring server
or tools like UC Commander to view detailed
session data

CX feature parity
• Functionality
©

QoE enabled with SfB base profile

Sends QoE report at the end of each call

Report on (Round trip delay, Jitter, Lost
Packets, MOS score
Polycom, Inc. All rights reserved.
20
Online Sign-In
• Benefits

Easily sign in your phone from any PC web
browser or mobile phone

Alternative from using pin authentication
• Functionality
©

Optional sign in method along with Pin Auth,
User credentials and BToE sign-in

Online sign-in provides a URL

Once you authentication to the web page,
the VVX will automatically sign in
Polycom, Inc. All rights reserved.
21
UCS 5.5 Summary
End User features - Open SIP
Description
BroadSoft enhanced ExecutiveAssistant/Admin feature
Establishes a true Executive-Assistant relationship to allow easier management of calls for busy executives
BroadSoft Flexible Seating
Extends the existing BroadSoft Hoteling feature into a true Hot-desking capability.
IPv6 Support
Provides future proofing for network upgrades and allows the phones to be used in a mixed environment.
IMS: IP Multimedia Subsystem
IMS: allows VVX phones to operate in environments where it is critical for an end to end operation of
mobile and land lines to operate in a single deployment.
UX Enhancements – Off hook dialing
Provides the VVX 50x/60x end users a quick way to access speed dials and BLF lines when initiating a call.
Enables quicker transfers to favorites as the line view also presented when a transfer is initiated.
UX Enhancements - In call screen
improvement
Provides the VVX 50x/60x phones the ability to see the status of all lines they are responsible for while in
an active call without having to interact with the phone UI.
UX Enhancements – New modern look
and feel
Provides the VVX 50x/60x phones with a modern, clean user interface while retaining all the familiar call
flows for the classic VVX interface to limit impact on training.
©
Polycom, Inc. All rights reserved.
22
UCS 5.3 Summary
End User features - Open SIP
Description
VVX General UI improvements
VVX General UI improvements provide simpler and improved end user experience. Specifically: Allow
Applications Icon to be removed from the home screen, allow incoming calls NOT to display the full splash
screen, thus ensuring line keys are not hidden, improve line labeling to allow eliding from either the left or
right of the label
Build distribution management
Allows service providers to schedule deployment of new software without impacting organizations that are
operating in a 24x7 mode
Call Forward on Shared Line
If a user has more than one device (desk phone, soft client or conference phone) a shared line can be
shared between the two devices. The user can also forward that line to another number
Simplify transfer User Experience
Improve productivity of users who need to transfer calls by reducing the number of key presses
Unique line label for shared lines
Improves and simplifies the handling of calls coming in to a shared line with multiple appearances, useful
when attempting to emulate a legacy key system.
Physical Port Lock
Locking down USB ports prevents users from attaching devices that could provide an entry point for
malicious attackers
Private hold
This feature enhances the user experience by allowing calls on shared lines to be put into a private hold,
either as part of initiating a transfer/conference or during a normal hold
Configure Calendar Notification
Allow the user to configure the way calendar reminders appear, allowing the audio notification to be
removed and the volume of the notification to be set
Removal of Auto Answer
Allow the phone to be configured such that the option to auto answer calls can be removed, ensuring that in
secure environments, calls are not accidentally answered when the user is not present.
©
Polycom, Inc. All rights reserved.
23
UCS 5.3 Summary
End User features - Open SIP
Description
BLF Tone Indication
Play a tone when a user who monitors BLF lines is on an active call and one of the BLF lines goes active,
ensuring that even when busy, a monitor will not miss an important call on a monitored line.
Acoustic Bubble
Acoustic bubble provides advanced noise cancellation for headset and handset users. Using proprietary
Polycom audio processing, background noise is eliminated producing clear audio even in noisy
environments, such as a call center.
IT Admin Features– Open SIP
Description
VQMon implementation to match RFC
6035
Offering added more support and more monitoring capabilities aligning with industry standards
SIP.instance Parameter, CPU Optimization
Tasks
Offers more behind the scenes improvements that will better support a number of some features.
Benefits – more back end improvements
Reduce network usage during software
upgrades
40% reduction in network usage while performing upgrades allows easier management of network
resources, particularly when there are large numbers of devices to update.
©
Polycom, Inc. All rights reserved.
24
UCS 5.3 Summary con’t
End User Features – BroadSoft UCOne
Description
Simultaneous Ring Personal
Enhances the user experience and offers options such as, adding a number to the contact list
Anonymous call rejection
Enables users to automatically reject incoming calls from anonymous parties who have restricted their
caller identification. Enhanced user options enable user to have flexibility with configuration
Call log Synchronization
Easy view of placed, received and missed calls for easy dial back and logging capabilities
Line ID Blocking
The end user now can prevent caller ID information being sent when the phone makes an outgoing call
BroadWorks Anywhere
Users can move calls between phones and perform phone functions from any phone
Remote office
Enables a user to set up a phone number on their office phone to forward incoming calls to a mobile
device or home office number
Hide number
Enhances the user experience and provides flexibility to hide the caller ID information for outgoing calls
Enhanced Call park
Enhances the user experience by providing audio and visual indication when the call is parked against a
phone line. Provides a mechanism to view the remote party details and retrieve the parked call without the
need of remembering the feature access codes
BS UC1 Contact Loading improvements
Support a larger number of contacts, allowing a user to have over 200 favorites configured offering
improved performance
XSP username & password to be
configured through the UI
Provides the user name and password to be configured via the UI – Reduces the load on the administrator
and ensures the end user can access XSI features (Only valid when the phone is used with BroadWorks
R19 or older)
©
Polycom, Inc. All rights reserved.
25
UCS 5.3 Summary con’t
End User features - Lync
Description
Lync Address Book Search Enhancements
Faster search results with predictive search and extends contact search to Outlook
Boss-Admin extended enhancements
Benefits - Increased user productivity
BToE client app for Windows PC, Playback
audio over BToE
Provides an “Always On” desk phone capability and a tight integration with Lync providing the best
Better Together experience WITHOUT an additional USB connection
Conference Call Control Enhancements/
Conference dial-in
Simplified access to conference initiation, and control for users facilitates
Lync E911 Conferencing
When a 911 call is made, it is possible to join a third party into the call to allow someone assigned on
site, such as a security office, to be made aware of the emergency while the 911 call is in progress
improving handling of emergencies and react quickly/assist with the emergency
Lync UX improvements
Calendar conference join, Exchange auto discover, Exchange call logs, Visual Voice mail, Optimized
call transfer, Music on hold,
Music On Hold
When a Lync call is put on hold, music is played back to the person on hold. The music to be played
can be customized using WAV files. Benefits: Improves the user experience for callers who are put on
hold, supporting verticals such as hospitals, retail and hospitality
IT Admin features – Microsoft Lync
Description
LLDP MED support
The LLDP support allows the devices to obtain the VLAn Id and advertise the capabilities in the VOIP
network for optimal energy requirements.
LLDP MED requirements:
Offering information of LLDP and the operation they carry
LLDP frame work modifications switch time out
© Polycom, Inc. All rights reserved.
for LLDP-MED
The LLDP framework will offer flexibility of the devices connected to the switch.
26
UCS 5.2 Summary
End User Features
Description
Server Independent Intercom AutoAnswer
Auto-Answer provides an improved user experience and productivity, particularly in Boss
Admin environments
Support for GENBAND E911 location
tree
The GENBAND E911 location tree allows the emergency services to provide a faster
response time that provides ease of mind to the end user.
Improve VVX -GENBAND
Interoperability - adding Private and
Global Address Book integration
The GENBAND GAB/PAB support provides an improved end user experience allowing
synchronization of address book information across phones and soft clients
GENBAND MADN-SCA
Provides call state information to all members of a group of users who need to monitor the
same line, including ability to pick up held calls and to “barge in” to active calls
UCS - VVX General UI improvements:
Provides the ability to use BLF in larger hunt groups and overall UI performance
improvements
Admin Features
Description
Optimize download : reduced size of the
sip.ld file by 25% for the VVX phones
Provides an improved deployment experience and makes it easier for service providers to
keep customers on the latest UCS build
FQDN Support for H323
Reduces down time and simplified maintenance for customers by allowing failover for H323
to work similarly to SIP calls.
Control over SIP subscription overlap
timers
Allows service providers to control how the phones on the network will subscribe to the call
server for event notification. This allows optimization of the whole network and reduce the
load on large core networks
Background Image Lock
Background Image Lock which allow admins to set the background image of the phone and
then prevent any user from loading their own picture.
©
Polycom, Inc. All rights reserved.
27
UCS 5.0 Summary
Lync End User Features
Description
Better Together over Ethernet: BToE - Lync
Provides enhanced end user experience from phone to Lync Client using Ethernet
tethering.
Shared Line Appearance (Boss/Admin) -Lync
Improves admin users’ experience and improving their productivity
Call Park – Lync
Simple way to park a call or retrieve the call
Address Book Service: ABS
Simple search of address book.
Lync 2013 interoperability
Microsoft Unified Communications Open Interoperability Program (UCOIP) now works via
a list of Polycom telephony devices
Open SIP End User Features
Description
Verify Missed Call tracking on non-shared
lines – OpenSIP
Easy call tracking capability
Admin Features
Descrption
Polycom® BroadSoft UC-One Integration
(new feature on the VVX 300-400)
Support for BroadWorks Presence Capability
(XMPP)
Enables users to share presence details
Support for BroadWorks Directory Integration
(access directory on the server and in
personal
directory)
© Polycom,
Inc. All rights reserved.
Integrated toolbar and easy access to the directory
28
UCS 5.0 Summary con’t
Admin Features
Description
Support for BroadSoft favorites
Enables easy listing of most often used contacts as favorites.
Lync in-band device update - Lync
Easy provisioning and software update via Lync in-band device update process.
Synchronized (ACD) Automatic Call
Distribution (Enhanced & Premium)
Provides synchronized call distribution.
Premium ACD: Port Hoteling and Call Center
Status Threshold
Enables guest users to sign in via any phone
©
Polycom, Inc. All rights reserved.
29
UCS 4.1.3 Summary
UC One Features
Description
Polycom® BroadSoft UC-One Integration
• Broadsoft Directory
• Broadcloud Presence
• Directory Integration
• UC One Presence
• UC One Contacts and Favorites
A set of UC-One integration capabilities enabling directory, presence, and favorites to be
used via UC One client
©
Polycom, Inc. All rights reserved.
30
Name
title
Thank You
©
Polycom, Inc. All rights reserved.
Polycom Inc.
Tel
[email protected]
UC Software 5.5 Open SIP Features
©
Polycom, Inc. All rights reserved.
BroadSoft Executive – Assistant
Pain Point
Existing shared line functionality does not allow the relationship
between an Executive and an Assistant to work well. Example: it
is not simple for an Assistant to make a call on behalf of the
Executive, or to answer calls for the Executive when the he/she
doesn’t want to be disturbed.
Changes
VVX Phones now support the BroadWorks Executive – Assistant
feature. This enables the Executive to redirect calls to the
Assistant (if the Executive desires) and for the Assistant to make
calls on behalf of the Executive before passing them on to the
him/her.
Benefits
A simpler relationship is established between the Executive line
and the Assistant line. Management of calls is simplified so that
important calls can still be answered, even if the Executive does
not want to be disturbed. From the phone, the Executive can
decide whether they want their calls to be filtered to the Assistant
without disturbing them, or if they want to screen their calls
themselves.
©
Polycom, Inc. All rights reserved.
33
BroadSoft Flexible Seating
Pain Point
The current Hoteling feature supported via our VVX
phones on the BroadSoft platform had limited ability to
use the host phone as the guests’ own phone – no
directories, settings etc ported over.
Changes
VVX Phones now support the newer Flexible Seating
service via BroadWorks. When configured on the server,
a Guest profile is created via the DMS that is
downloaded and applied to a Host phone when the user
logs in. Enables the end user to use their “own” settings,
just like they were at their desk.
Benefits
Enables the end user to access their “own” settings,
just like if they were at their own desk. Calls that are
made to their own phone will appear on the Guest
phone, and outgoing calls will appear to originate from
the users phone. Contacts and other information is
also located on the phone.
©
Polycom, Inc. All rights reserved.
34
IPv6 Support
Pain Point
With IPv4 is outdated and more network complexity is
now required to enable addresses to be used.
Changes
The VVX Phones now support three different addressing
modes:
• IPv4 Only – As today
• IPv6 Only – Phone will only use IPv6 addresses and
IPv6 based functionality like DHCPv6
• Dual IPv4/IPv6 Mode – Phone will chose the
appropriate addressing method.
Benefits
Provides future proofing for network upgrades and
enables the phones to be used in a mixed
environment.
©
Polycom, Inc. All rights reserved.
35
IMS Support – Phase 1
Pain Point
It is critical for today’s mobile convergence, to have the
ability for VVX phones to operate in an IMS
environment.
Changes
VVX Phones have been updated to provide support for
additional RFCs that will allow basic IMS interworking.
The following key changes are being made:
•
•
•
•
•
•
•
•
•
RFC 6665
RFC 6086
P-CSCF Discovery
IMS Registration
Additional SIP Headers – MIME-Version, Reply-To, P-Associated-URI,
Allow-Event, Content-Encoding, Content-Language, Error-Info
SIP Response Codes
QoS Classes
Updates to Early Media
Communication Diversion
Benefits
Polycom phones will be ready to deploy into IMS
based solutions.
©
Polycom, Inc. All rights reserved.
36
IMS
Broadwor
ks
UX Enhancements – Off Hook Dialing
Pain Point
When an end user goes off hook, they lose sight of their
speed dials, BLFs. The only way to get back is to press
another key, which is not an ideal / intuitive behavior.
Changes
When configured, VVX Phones now remain on the idle
line view when the phone goes off hook. Enables the
end user to make a call directly from a speed dial, or
start to type. Once anything is entered, the display
switches will show the normal dialer screen. If all the
characters are deleted, the screen reverts back to the
idle display.
Benefits
Users can quickly make calls from speed dials without
having to take an extra step. During a transfer or while
on a conference, the user can select a speed dial or
BLF directly, improving the speed and accuracy of
these actions.
NOTE: VVX 500 and VVX 600 are supported.
©
Polycom, Inc. All rights reserved.
37
UX Enhancements – In Call Screen Improvements
Pain Point
Once a call is initiated, the VVX display shows
only the active call information – either in a
stacked call list or the active call is using the
entire screen. Details of BLF states or activity on
other lines can not be seen.
Changes
When configured, VVX Phones now show the
call information (Line, To/From and Call Duration)
in the top ribbon. It is possible to see the stacked
call list or the full screen view by swiping right to
left.
Benefits
Users can easily see what the status of any
particular shared line or BLF is without having
to swipe or take any action on the display.
NOTE: VVX 500 and VVX 600 are supported.
Polycom, Inc. All rights reserved.
38
©
UX Enhancements – Modern Theme
Pain Point
The VVX User Interface was developed six years ago.
At the time the design followed a simple easy to learn user
interface following the smartphone look and feel. Today
these smart phones have changed therefore the User
interface feels a bit out of date date.
Changes
The VVX phones are now configurable and the display has
a new set of icons and new colors. The User interface flow
remains the same (i.e. no change to Soft Keys, call control
flows, menu structures), but the color, the icons and fonts
have been updated to a more modern look.
Benefits
Users get a more up to date look and feel, while retaining
the familiar experience and usability of the VVX
NOTE: VVX 500 and VVX 600 are supported.
©
Polycom, Inc. All rights reserved.
39
Highlights of the Polycom UCS 5.3 release
Calendar conference join
Native Lync Conferencing (CCCP)
We are the only
Vendor supporting
full native
Lync conference
Now Join a
scheduled
Lync meeting via a
single button
Restricted Lobby Area or Common Area Phone
Boss Admin – extended enhancements
New: Custom Ring
for Boss’ Line
©
Limit access to common screens
and functions
Polycom, Inc. All rights reserved.
40
Back up slides
©
Polycom, Inc. All rights reserved.
UC Software Key Features
Multiple Products
Multiple Customers
Common UC Software across multiple products
Call Servers & Ecosystem Partners Integration
Advanced Call Signaling
SIP RFCs
Multi-Lingual Support
Support for languages across 6 continents
Rich Voice & Video
Polycom HD Voice & Clarity Technology
QoS
IEEE 802/Q VLAN tagging, IP Layer 3 ToS, DSCP
Security
802.1x, SIP TLS, SRTP, Device Certificates
Provisioning and
Management
FTP/HTTP/HTTPS server based central provisioning, status & statistics reporting
Applications
Microbrowser support, XML, API, SDK
Innovations
HTML5, USB call recording, Exchange Calendar, Polycom Desktop Connector, SIP & H.323
dual stack
Key Resources: UC Software feature matrix
©
Polycom, Inc. All rights reserved.
42