Transcript UC Voice Presentation

Welcome to the
UC Voice IT Pro/TUC Kickoff
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UC Voice
Implementation Plan
Greg Gulick - UC Program Manager
Unified Communications
What is Unified Communications?
It’s NOT just a
replacement for your
phone
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Partnership - ATAG
Chuck Thompson, Assistant Dean and Director of OIS, College of Engineering; ATAG Chair
Michael T. DeLorenzo, Associate Vice Chancellor for Student Affairs; Interim Associate
Chancellor, Office of the Chancellor; Director for Auxiliary Services, Student Affairs
Craig L. Flowers, Director of Computing Services, Vet Medicine Administration, College of
Veterinary Medicine
William G. Goodman, Assistant Dean for Administration & Technology, Applied Health
Sciences Administration, College of Applied Health Sciences
Keith A. Marshall, Associate Provost for Enrollment Management, Office of the Provost and
Vice Chancellor for Academic Affairs
Deanna M. Raineri, Associate Dean, LAS Administration, College of Liberal Arts and
Sciences
David Gerstenecker, Interim Chief Information Officer, College of Agricultural, Consumer, and
Environmental Sciences
Broad Schedule
Email and Calendar - December
2011
Voice - Phones Converted to
Unified
Communications Voice Services
By June 2012
Service Descriptions
Traditional Phone Service will still be
available
Challenges
- Schedule
- Large Number of Accounts
- Adoption
- Multiple Ways Phones are Used
- E911
Approach: Stages
- Early Adopters – For Testing and
Preparation
- Bridge - Implementation of All
Users
in Parallel with Existing Phone
Service
- Production – Existing Phone
Service
Decommissioned Leaving New
Voice
Approach: Stages
Bridge
1. Software Clients Already
Available
onAll
theIndividual
WebstoreAccounts Enabled
2.
on the Server
3. Parallel Operation with Existing
Phone Line
4. Implement IP Phones for Users
that
Need
Them Special Usage
5.
Implement
Situations
Approach: Stages
What’s Next?
UC Landing Page,
HelpDesk & Support
Joe Yun - CRM Consultant and OnSite
Manager
CITES Help Desk
[email protected]
244-7000
Open Sessions for IT
Pros/TUCs
Thursdays in October from 3pm - 4pm
L410 DCL
Call-In Will Be Available
We will take feedback as to location/time
UC Voice Service
Subhan Malick - UC Voice Service
Manager
Terminology
Centrex: Current Campus
Telephone Service using AT&T
from AT&T
VoIP:
Voice Over Internet Protocol
Internet Telephony
UC Voice: New Campus Telephone
Component
Lync:
Commercial
for UCMicrosoft’s
(using Microsoft
Lync) Product
Name of UC Voice
Softphone: Lync Software Running
on
Your Computer
Terminology
Audio Accessories: Headsets, USB
Phones
These Accessories are meant to be
used
IP
Phones: Hardware Based Phones
in conjunction
with
the softphone
Need
a Network
Jack
IP Phones
Desk Phones – Aastra 6725ip &
Polycom CX600
- Full Featured
- For Non-Windows and
Non-Mac Users
- No PoE Support
IP Phones
Common Area Phones – Aastra
6721ip & Polycom CX500
- Lobby Types; Configured
with Restrictive Dialing
Policy
- Users Can Temporarily Sig
in as themselves
- PoE Support Where Avail
IP Phones
Conference Room Phones –
Polycom CX3000
- Generally Configured the
same as common area
with same dialing policy
as current Centrex phone
- PoE Supported
IP Phone Deployment
Best practice is to put phones on their
own
VLAN,
called
“Voice
VLAN”
- Traffic separation so phones don’t have
to
hear
broadcast
from departmental
- IP
Phones
on private
campus routed
VLANs
IPv4
space options won’t conflict
- DHCP
Use Iris to enable/disable voice VLAN
Iris - Enabling Voice
VLAN
Dual-Mode Ports
- Department network (untagged)
- Voice network (tagged).
Iris - MAC Addresses
Q&A Areas and
Device Showcase
Also, Please Enjoy the Refreshments!