Transcript New Employee Orientation

Welcome to the
UVU IT Help Desk
Agenda
1. Getting
Procedures
Help
2. Network & EMail
3. UVLink Portal
4. Professional Web Pages
5. Security
6. Outages & Emergencies
7. Software
Getting Help
Phone – 863-8888
 M-Th 7 am – 10 pm
 Fri 7 am – 6 pm
 Sat 8 am – 5 pm
Walk-in
 BA007
 M-F 7 am - 6 pm
Email
 [email protected]
Help Desk Web page
 http://www.uvu.edu/helpdesk
 Self Service Portal: Urgent
problems, Updates, FAQ, and
Knowledgebase
 Live Help chat button on Help
Desk web page and UVLink Help
Tab
Text
Getting Help
UVLink Portal
 Help Tab
 Get Help Channel
 Link to Self Help - search
Knowledgebase or submit
work order
 Software Downloads
 Software available to
faculty/staff/students
Getting Help
Office of Information Technology
 http://www.uvu.edu/oit/
Helpful information for:
 Students
 Faculty
 Staff
 IT Professionals
Getting Help
Department Help

In most cases, computer problems are
reported to the Help Desk and the
problem is logged.

Many problems can be helped over the
phone by a Help Desk technician.

Most service orders get a response within
24-hours.

If you need equipment or have questions
about your new hire status, work with your
department Administrative Assistant.

Most schools/Departments have desktop
technicians in their buildings.
Network/EMail Access
Network Access

Access is granted when a department sends in the ePAF (New Hire paperwork)
and it is fully approved

Check with your Administrative Assistant for the status of your paperwork

Username and Password

Username is UV ID

Password is 6-digit birthdate by default (mmddyy format)

Password should be changed

Standard for network, UVLink, Email, and Canvas

Password Changes

Can only be done in UVLink and will change for all systems

Password requirements must be met

Length must be 8 or greater, 20 or less

Must contain a letter

Must contain a digit

Must contain a special character: !@#$%^&*()_+|~`=-{}[];:"'<>,.?/
Network/EMail Access

Access to S: and U: drives

Off-campus access through VPN connection


Access to network computers

Username is UVID


Call x8888 for assistance
Password is standard UVLink password
Access to Media-Enhanced Classrooms

Username is UVID for podium and computer

Password is not required for podium

Computer password is standard UVLink password
Network Connectivity
Wired Access
 When in an office, it is preferred that
you use the wired network.
 Each classroom has one active
network port available at the
teacher’s station. You provide the
network cable.
Wireless Access
 SSID’s: UVU-Open, UVU-Secure.
 UVU-Secure is recommended.
 Report if wireless access doesn’t work
in a classroom.
 Windows Updates, Virus Protection, &
Clean Access Agent must be
installed.
Wireless
Come to the Help Desk in BA007 for help with
 Getting connected to Wireless network
 Installing Clean Access agent
 Installing Antivirus software
 Getting mobile devices (phones, iPads, etc.) connected to the network
Wireless workshop
 Held during the first week of Fall and Spring semesters
 Contact the Help Desk at 863-8888 for location, dates, and times
EMail
University Email Systems
There are 3 separate Email systems on Campus:

Outlook/Exchange – official Email for faculty and staff. Email account name
should be changed in the Address Change Utility.

https://ais-linux6.uvu.edu/idm/email/activate.php

Login using your UVID and password

UVLink mail – official Email for students; also available to faculty and staff but
can forward to Outlook. [email protected]. Account name cannot be
changed.

Canvas – available to faculty and students inside the course management
system; convenient for keeping messages separated by course.
Outlook/Exchange
EMail

Exchange Email using an Outlook client provides employees with calendaring
and other advanced features. Not available to students.

Click the Email link from the UVU home page to use the Outlook Web Access
client (owa.uvu.edu).

Download the Microsoft Office 2010 suite from UVLink to use the Outlook client
at home.

Call the Help Desk at x8888 or have your area technician install on your
campus computer.

Rules and Forwarding

Auto-forwarding rules from your Exchange Email account to external
addresses are not allowed. If you have a need to forward to another
email please talk with the Help Desk to find the best solution for you.

Can set up POP or IMAP on a third-party Email client (such as Outlook or
Thunderbird client on Gmail, Yahoo, etc.).
EMail
Outlook/Exchange

Mailbox Quota
 All folders count against quota. Save important messages and large files
to your hard drive or network drive.

Can request an archive account. Call Help Desk at x8888.

Files over 25MB cannot be transferred through Email. Use Big File Transfer
(BFT).
 https://bft.uvu.edu/
 More information available at
http://www.uvu.edu/email/outlook/restrictions.html

It is against Campus Policy to send any Email to all or very large groups of
users on campus.
 Send message through UVAnnounce in UVLINK
 The President can send an Email to all employees

If you receive SPAM, forward it as an attachment to [email protected].
EMail
Configuring your Email Account
 New employees must configure their Email address before using – otherwise the
address will be [email protected] and some messages will not be delivered.
 Configure your account at http://www.uvu.edu/email
 Select Guidelines for Use, Introduction for New Users. Click the Address Utility
link.
EMail
LINK Mail
 Login to UVLINK. Email
address is
[email protected].
 Cannot change the default
address.
 Provided to all staff and
students.
 Official college automated
email account for students.
 Email can be forwarded to
Outlook or another email
account.
 Messages are deleted
after135 days.
EMail
EMail Firewall
 MailMarshal is UVU’s spam/virus
firewall for Exchange and UVLink
Mail.
 Access at this URL:
http://mailmarshal.uvu.edu/Spam
Console.
 Login with uvu\UVID and UVLink
password. You will also receive an
email with a link to login.
 Indicates you received a message
that may be SPAM.
 Check messages and either
unblock or delete. Messages from
students may be in your filter.
UVLINK
UV Announce
 Campus Announcements &
Calendar
 Submit announcements
 Announcements are emailed
weekly in a different format
Other Announcements
 UVUneedtoknow email –
extremely high priority, timely
messages
 HRMatters- Important
employee information from
HR
 Campus alerts – emergency
messages
Other UVLink Tools
 Groups
 Calendar
Tex
UVLINK
Employee Tab
 Access to pay stubs
 Time and Leave Entry
 Sexual Harassment
Prevention training and
other online trainings
Faculty Tab
 Downloadable Class
Rosters
 Photo Class Roster
 Class Schedules
 Final Grades
 Access to Courses in
Blackboard
Professional Web Page
Create your own web page profile: http://www.uvu.edu/profpages
Computer Security
File Sharing

The use of programs such as KAZAA, Skype, Morpheus, Gnutella, LimeWire,
Bear Share, Emule, and iMesh that are used to download music, movies, and
games are not appropriate use of the UVU and UEN network.

These programs pose a significant security RISK TO YOU since you are
allowing anyone to access your hard drive and computer resources to use it
for possible illegal purposes.

File sharing also creates large amounts of network traffic causing the college
and statewide networks to slow down.

Additionally, almost all files that are downloaded are copyrighted materials
that are illegal to share and download. You can be prosecuted for doing
such.
Computer Security
Video Conferencing
Peer-to-Peer products such as
Skype are not allowed.
Alternatives include:

Google Talk

Tandberg Movi

Windows Live Messenger

Wimba
Computer Security
Anti-Virus Software
McAfee/EPO

UVU has a site license for McAfee.

Every computer on campus should have a McAfee Virus shield in the system
tray.

EPO is the McAfee agent that goes out and gets updates to your McAfee.

It is the user’s responsibility to make sure an Anti-Virus program is installed and
working properly.

McAfee includes an anti-spyware program.
Home Computers

You may install McAfee virus protection on your home computer if you do not
have any Virus protection software.

Download McAfee from the Software Downloads channel in UVLink.
Computer Security
Spam/Phishing Email

Email may contain a link asking for username and password or contain a virus.
Do not click a link or provide this information. Be cautious! Reputable
organizations such as UVU and your bank will NEVER ask for your username and
password.

You can go to www.mcafee.com and search on the word HOAX. Or if an Email
has a subject, you can search on the subject to find out if it is a hoax.
Backup your Data

Save your data in at least 2 places, especially your grades.

You can use the network and your hard drive or an external device such as a
Jump drive, or CD.
Outages & Emergencies
If systems are down or having problems, go to: http://outages.uvu.edu
Opt-In System
To assist with communications in the case of an emergency, UVU has implemented
an emergency text messaging system. This is an opt-in system. Please sign up.

The system can send you text message notifications on your cell phone.

This system allows you to receive campus high priority announcements such as
Emergency Notifications, High Priority Announcements, Student Activities, etc.
by text messaging.
Opt-In System
To sign up for the system, follow these instructions at
http://www.uvu.edu/oit/campus/etxtmsg.html:
1.
2.
3.
4.
5.
6.
7.
8.
9.
Login to UVLINK
Select either the Student or Employee Tab
In the Banner Services channel (left side) – select Personal Information
menu
Select Opt-in to Text Messaging
Enter your cell phone information
Select the Opt-in level
Read the terms of participation.
Click the I Accept button
Test the system by clicking the Test Your Text Messaging button
To unsubscribe: Click the Delete button at the bottom of the page
Computer Software
Software Licensing:
 Software installed on your
computer must have a valid
license.
 To see licensed Software, go to the
Procurement Services website:
http://www.uvu.edu/procurement/
computer/software.html
Purchasing Software:
 Software is purchased through your
department
 Contact your Admin Assistant
Installing Software:
 Free software downloads through
UVLINK Help tab
 Microsoft Office 2010
 McAfee Anti-Virus software
 Corel Office Suite
Text
Questions?
Information Technology Help Desk
863-8888