Transcript Email

Information Technology Help Desk
1.
1. Procedures
Procedures
2. Network Connectivity
3. Getting Help
4. Computer Policies
5. E-Mail
6. UVLINK
7. Safe Computing
8. Off Campus Access
9. OPT-IN Text Messaging
Network/Email Access

Access is granted when a department
sends in the EPAF (New Hire
paperwork) and it is fully approved

Username

UV ID and Password

Standard for network, UVLink,
GroupWise Email, Banner,
Blackboard/Vista

Password Changes

Can only be done in UVLink and
will change for all systems

Access to S: and U: drives
Campus Computer Hardware Standards
Desktops on Campus



Computers built on campus are
approved
Use Computer Shop for computer
hardware purchases
Work with your Area Technician
Laptops on Campus




Any Dell Latitude or above is
approved but must come with a 3-year
warranty and Win XP or Win 7
installed.
Any Netbook
MacBook or PowerBook
Personally Owned Laptops can be
used on campus but will need to
download the Cisco Clean Access
Agent and install it on the computer.
Wireless Access
 SSID’s: UVU-Open, UVUSecure, UVU-Guest
 UVU-Secure is recommended
 Report if wireless access
doesn’t work in a classroom.
 Windows Updates, Virus
Protection, & Clean Access
Agent must be installed.
Wired Access
 When in your office, it is
preferred that you use the
wired network.
 Each classroom should have
one active network port
available at the teacher’s
station. You provide your
own network cable.
Help Desk – 863-8888
Hours and Location:
 Located in BA007
 Open M-F 7 a.m.-6 p.m.
Email
 [email protected]
On-Line
 Help Tab in UVLINK
 Link to Search Knowledgebase
or Request Help
 Access to Software Downloads
 Help Desk Web page:
http://www.uvu.edu/helpdesk
 Self Service Portal: Urgent
problems will be listed, Updates,
FAQ, and general Computer help
 Live Help chat button
Text
Department Help

Most schools have desktop technicians that
service the computers in their buildings.

In most cases, computer problems are still
called into the Help Desk and the problem will
be logged and put in a service order list for the
technicians.

Many problems can be helped over the phone
by the Help Desk technician.

Most service orders get a response within 24hours. At certain times of the year, such as the
first few weeks of Fall Semester, that time may
be longer.

If you need a computer, printer, or computer
hardware, you may want to work with your
department technician before ordering.
Office of Information
Technology Website
http://www.uvu.edu/oit/
Helpful information for:

Students

Faculty

Staff

IT Professionals
File Sharing

The use of programs such as KAZAA, Skype, Morpheus, Gnutella,
LimeWire, Bear Share, Emule, and iMesh that are used to download
music, movies, and games are not appropriate use of the UVU and UEN
network.

These programs pose a significant security RISK TO YOU since you are
allowing anyone to access your hard drive and computer resources to use
it for possible illegal purposes.

File sharing also creates large amounts of network traffic causing the
college and statewide networks to slow down.

Additionally, almost all files that are downloaded are copyrighted materials
that are illegal to share and download. You can be prosecuted for doing
such.
Video Conferencing
Peer-to-Peer products
such as Skype are not
allowed. Alternatives
include:

Google Talk

Tandberg Movi

Windows Live
Messenger

Wimba
Software Licensing
Installing Software:

Any software installed on your
computer must have a valid
license.

To find out if the campus has a
license for the Software you wish to
use, click the Software link under
Campus IT Services on the Help
Desk page.
Purchasing Software:

Before purchasing any software,
check with the Business office.
Educational discounts may be
available.
Free licensed software–UVLINK-help
tab:

Microsoft Office 2007

Micrograde

McAfee Anti-Virus software

Corel Software
Text
Appropriate Use Policy 441
http://www.uvu.edu/policies/officialpolicy/
Users must not:

Attempt to gain access to any system or account without authorization from a System
Administrator.

Share passwords and/or accounts.

Copy or change system files or software without authorization from a System Administrator.

Use destructive or invasive software.

Violate licensing agreements, patent, copyright and/or trademark laws or UVU Purchasing
regulations as governed by UVU Policy B-1.3.

Display images, sounds, or messages which are obscene where others may be affected by
them.

Consume inordinate amounts of system resources.

Crash machines or systems deliberately.

Participate in electronic chain letters.

Reserve shared resources. A public shared computing facility device left unattended for more
than ten minutes is available for use, and any process running at the time of abandonment shall
be terminated. Running unattended programs or placing signs on devices to "reserve" them is
inappropriate without authorization from a System Administrator.

Lock a public shared workstation or computer without authorization from a System Administrator.

Use the College computing facilities for disruptive or illegal activities.
Configuring your Email Account

New employees must configure their email before using – otherwise the address will be
[email protected] and some messages will not be delivered.

For information about how to configure your account, go to http://www.uvu.edu/email
 Select Account Setup, then Configure Account
Email Systems on Campus
There are 3 separate E-mail systems on Campus:

GroupWise – official email for faculty and staff

UVLink mail – official email for students; also available to faculty
and staff but can forward to GroupWise

Blackboard/Vista – available to faculty and students inside the
Blackboard system; convenient for keeping messages separated
by course.
GroupWise
 GroupWise Email is a full client email with calendaring and other
advanced features. It is given to all employees, but not to students.
 Access from Home
 You can click the Email link from the UVU home page.
 You can download the full client from UVLink to use at home.
 You can call the Help Desk or have your area technician install on
campus.
 Rules and Forwarding
 You can create a rule to forward to another email account.
 135 day deletions
 Everything in GroupWise folders including the Cabinet, Mailbox,
and Sent Items is automatically deleted after 135 days. You must
save important messages to your computer or network drive
GroupWise

It is against Campus Policy to send any email to all or very large groups
of users on campus. You can use the UVAnnounce in UVLINK or the
President can send to all employees.

Be aware of viruses, chains, hoaxes etc.

Most email messages that include “send to everyone you know” or
“everyone in your address book” are not legitimate messages.

Always check out an email before believing it or doing what it says
especially if it sounds suspicious or is from someone you don’t know
(Hoax).

SPAM – Set up a Spam folder. See uvu.edu/email for instructions.
Select Account Setup, then Configure Account.
UVU E-Mail Firewall
 MailMarshal is UVU’s new
spam/virus firewall.
 Access the MailMarshal Spam
and Quarantine Management
(SQM) Website at this URL:
http://mailmarshal.uvu.edu/Spam
Console.
 You will be sent an email with a
link to access the spam
quarantine.
 These messages are warning you
that you received a message that
may be SPAM.
 Check these messages and either
unblock or delete. Student Email
messages may be in your filter.
Blackboard/VISTA
 Email in this system only
goes to email in this
system.
Tex
 Emails can be forward to
profile email under My
Settings – My Tool
Options
 Helps you organize email
by class.
 Messages remain for a
year.
 For Help with Blackboard,
go to Distance Ed or
TETC.
Text
LINK Mail
[email protected]
EX: [email protected]
 This is the email address
through UVLINK.
 Official college automated
email account for students.
 Emails can be forwarded to
GroupWise, or GroupWise
can be forwarded to
LinkMail.
UV Announce
 Campus Announcements &
Calendar
 Submit announcements
 Announcements are emailed
weekly in a different format
Other Announcements
 UVUneedtoknow emails –
extremely high priority,
timely messages
 Campus alerts – emergency
messages
Other UVLink Tools
 Groups
 Channels
Tex
Faculty Tab
 Downloadable Class
Rosters
 Photo Class Roster
 Class Schedules
 Final Grades
 Access to Courses in
Blackboard
Anti-Virus Software
McAfee/EPO
 UVU has a site license for McAfee.
 Every computer on campus should have a McAfee Virus shield in the system tray.
 EPO is the McAfee agent that goes out and gets updates to your McAfee.
 It is the users responsibility to make sure these two icons are installed and working
properly.
 McAfee includes an anti-spyware program.
Home Computers
 You can install McAfee virus protection on your home computer if you do not have
any Virus protection software.
 It can be downloaded from the Software Downloads channel in UVLink or you can
pick up a CD from the Help Desk.
Windows Updates
 Your computer should be set for
Auto Updates.
 In the Control Pane, make sure
your auto updates are turned on
and set for a time of day your
computer will be turned on.
 Not installing updates can cause
a serious security risk to the
campus network.
Text
Spam E-mail
 If you receive SPAM, forward it as an attachment to [email protected].
 GroupWise and LinkMail both have an email filter for incoming emails.
 You can go to www.mcafee.com and search on the word HOAX. Or if an
email has a subject, you can search on the subject to find out if it is a hoax.
Backup your Data
 Save your data in at least 2 places, especially your grades.
 You can use the network and your hard drive or an external device such as
a Jump drive, or CD.
Servers or Access Points
 Do not bring up a server without working with your
Area Technician.
 The campus has standards for servers, access
points, switches and hubs. If you have a need for
any of this equipment, please work with your
technician.
 Bringing up a server or access point without the
right settings will bring down the network for others
in your building.
 If you need a static IP address, you will need to
contact your Area Technician.
GroupWise WebAccess
 From the UVU Home page, click on Email to get to your GroupWise E-mail.
Choose UVU GroupWise WebAccess.
 The Username is your UV ID and the Password is your UVLink login password
(Banner password).
Network File Access
 Login to NetStorage from UVLink Network file access channel
to access S: and U: drives.
 The Username is your UV ID and the Password is your UVLink
login password (Banner password).
Secure Access through VPN
 Establishes a secure connection to access Banner INB, Photo
Class Roster, S: and U: drives, and remote desktop connection.
 Information is available in the UVLink Home tab, Online
Services Menus channel. Select the “Instructions for accessing
UV Banner INB from off campus” link.
To assist with communications in the case of an emergency, UVU has
implemented an emergency text messaging system. This is an opt-in
system. Please sign up.
 The system can give you notifications by text messaging on your cell phone.
 This system allows you to receive campus high priority announcements such as
Emergency Notifications, High Priority Announcements, Student Activities, etc. by text
messaging.
To sign up for the system, follow these instructions:
1. Login to UVLINK
2. Select the Home Tab
3. In the Online Services Menu channel - middle of the page, select
Personal Information Menu
4. Select Opt-in to Text Messaging
5. Enter your cell phone information
6. Select the Opt-in level
7. Read the terms of participation. Click the I Accept button
8. Test the system by clicking the Test Your Text Messaging button
To unsubscribe: Click the Delete button at the bottom of the page
Information Technology Help Desk