Transcript 1 a - Tmcnet

E9-1-1 Technical Solutions
Timothy Lorello
SVP, Chief Marketing Officer
TeleCommunication Systems (TCS)
(410) 280-1275
[email protected]
January 24-27, 2006 • Ft. Lauderdale, FL • www.itexpo.com
Mission Critical Communications
TCS Established in 1987
• HQ: Annapolis, Maryland, USA
• Offices: Seattle, Tampa, London
• Data Centers: Washington,
Arizona and Maryland
• NASDAQ: TSYS, August 2000
TCS Strategic Offers
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Wireless Location & Messaging
Enterprise Mobility Solutions
Satellite Services
Professional Services
Homeland Security
TCS Industry Relations
• Founding Member: SMS Forum, PAM Forum, IN Forum
• Member: CTIA, ETSI, GSM, 3GPP, LIF, Wireless Village, NENA, NRIC, OMA
January 24-27, 2006 • Ft. Lauderdale, FL • www.itexpo.com
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TCS E9-1-1 Experience
Carriers
• Contractual relationships with over 50 carriers
• Contracted to deploy E9-1-1 services to about 100 million subs
• Handling about 50% of all Wireless & VoIP E9-1-1 calls
Public Safety
• Deployed E9-1-1 in 42 states to over 4600 PSAPs
• Largest number of VoIP PSAPs deployed (several hundred)
• Member of NENA, APCO and ComCARE
• Charter member of NENA Next Generation task force
January 24-27, 2006 • Ft. Lauderdale, FL • www.itexpo.com
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Agenda
• VoIP Adopts the Wireless E9-1-1 Model
• VoIP – A Challenging Environment
– The Current VoIP Models
– Location: The Toughest Challenge
– Other Key Issues to Address
• What Happens when Technology Fails?
• How to Test without driving Public Safety Crazy
• Pay Attention to Liability
• Solutions Being Tested & Deployed
January 24-27, 2006 • Ft. Lauderdale, FL • www.itexpo.com
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VoIP Adopts
the Wireless E9-1-1 Model
January 24-27, 2006 • Ft. Lauderdale, FL • www.itexpo.com
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Requirements for E9-1-1
Requirements for a proper E9-1-1 call:
1. Must know location of caller
2. Must use caller location to route call
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The US has over 8000 Public Safety Answering Points (PSAPs)
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PSAPs typically cover metropolitan areas or counties
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PSAPs are Call Centers which dispatch Emergency Services
3. Must deliver caller location
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Call Centers can automatically receive location information
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For wireline & VoIP, street address information is delivered
For wireless, latitude/longitude information is delivered
1 [Location] + 2 [Routing] + 3[Delivery] = Full E9-1-1!
January 24-27, 2006 • Ft. Lauderdale, FL • www.itexpo.com
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Wireline E9-1-1 Scenario
4109990000
4106661111
4109990000
+ 4106661111
Selective Router
4106661111
9-1-1
911
1600 Primrose Lane
1
Central
Office
Communicator
2
3
PSAP
Dispatch to
1600 Primrose Lane
1600 Primrose Lane
ALI –
Automatic Location
Identification (database)
ALI
PSAP –
Public Safety Answering Point
Local Exchange Carrier (LEC)
January 24-27, 2006 • Ft. Lauderdale, FL • www.itexpo.com
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Wireless E9-1-1 Scenario
4109990000
4107771111
Wireless
Carrier
9-1-1
Selective Router
Mobile
Switching
Center
1
a - Tower
b - Precise
9-1-1
LEC
ESRK
911
Communicator
ALI
2
3
4109990000
+ ESRK
PSAP
Dispatch to
Precise X/Y
Precise X/Y
CRDB –
Call Routing Data Base
MPC –
Mobile Positioning Center
ESRK
PDE Position Determination Entity
PDE
CRDB
MPC
ALI
E911 Network Operations Center
ESRK =
Emergency Services Routing
Key
January 24-27, 2006 • Ft. Lauderdale, FL • www.itexpo.com
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The Current
VoIP E9-1-1 Models
January 24-27, 2006 • Ft. Lauderdale, FL • www.itexpo.com
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VoIP Presents E9-1-1 Challenge
• Voice over IP (VoIP)
– Voice transmitted as data over IP transport
– Three broad categories of service:
• Static VoIP: to the home as a wireline replacement
• Nomadic VoIP: person stops in different places
• Mobile VoIP: continuous movement within VoIP network
• Challenges:
– [1] How to locate?
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– [2] How route?
– [3] How deliver?
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3
January 24-27, 2006 • Ft. Lauderdale, FL • www.itexpo.com
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Phased Approach for VoIP E9-1-1
• I1 – routing to PSAP administrative line
– This is “Basic” 9-1-1 – not “Enhanced” E9-1-1
– Requires geospatial boundary maps for PSAPs nationwide
• I2 – use existing E9-1-1 infrastructure
– True “Enhanced” E9-1-1
– Requires same as I1 and also access to Selective Routers
• I3 – use VoIP in the end-to-end delivery model
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True “Enhanced” E9-1-1
Requires boundary maps but NOT selective routers
PSAP uses VoIP in their response systems
VoIP call the whole way
January 24-27, 2006 • Ft. Lauderdale, FL • www.itexpo.com
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VoIP E9-1-1 Scenario
4109990000
VoIP Service
Provider (VSP)
4107771111
Selective Router
9-1-1
LEC
EQRK
VoIP
Softswitch
ALI
911
Communicator
1
Registration
9-1-1
2
3
4109990000
+ ESQK
PSAP
Dispatch to
Registered Location
MSAG or Civic address + 4107771111
CRDB –
Call Routing Data Base
RegisterLocation Registration Data
VPC –
VoIP Positioning Center
ESQK
Register
CRDB
VPC
ALI
E911 Network Operations Center
ESQK =
Emergency Services Query
Key
January 24-27, 2006 • Ft. Lauderdale, FL • www.itexpo.com
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VoIP E9-1-1 Scenario
4109990000
VSP Backbone
VSP
4107771111
Selective Router
9-1-1
LEC
EQRK
VoIP
ALI
TDM Gateway
1
Softswitch
911
Communicator
Softswitch
Registration
2
9-1-1
3
4109990000
+ ESQK
PSAP
Dispatch to
Registered Location
MSAG or Civic address + 4107771111
CRDB –
Call Routing Data Base
VPC –
VoIP Positioning Center
ESQK
RegisterLocation Registration Data
Register
CRDB
VPC
ALI
E911 Network Operations Center
ESQK =
Emergency Services Query
Key
January 24-27, 2006 • Ft. Lauderdale, FL • www.itexpo.com
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The Toughest
VoIP Challenge:
Location
January 24-27, 2006 • Ft. Lauderdale, FL • www.itexpo.com
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Automatic Location: Port Discovery
• Port identification & discovery
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System identifies ports in use
System interrogates devices attached to ports
Port mapped to telecom identifier
Administrator can map port to a specific location
Done for PBX systems today
• Helps business meet FCC E9-1-1 MLTS requirements
• Updates submitted daily – activated w/in 48 hours
– VoIP implementations will change more rapidly
• 48-hour delays will impact progress on MLTS issues
– Excellent for Enterprise applications
January 24-27, 2006 • Ft. Lauderdale, FL • www.itexpo.com
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Automatic Location: Triangulation
• WiFi triangulation techniques
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Triangulates on attached devices
System interrogates devices attached to ports
Interacts w/ client software on device
Accuracy demonstrated within 3 to 5 meters
Excellent for enterprise applications
January 24-27, 2006 • Ft. Lauderdale, FL • www.itexpo.com
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Automatic Location: GPS
• GPS Triangulation Techniques
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Integrated into WiFi device
Interacts with visible satellites for multi-point triangulation
Same technology as in current wireless handsets
Accuracy under 5 meters in many scenarios
Excellent for consumer applications
January 24-27, 2006 • Ft. Lauderdale, FL • www.itexpo.com
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Automatic Location: TV-GPS
• TV-GPS Triangulation Techniques
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Integrated into WiFi device
Interacts with TV towers for multi-point triangulation
Same technology
With three connections, can triangulate within 1 meter
Excellent for consumer and enterprise applications
January 24-27, 2006 • Ft. Lauderdale, FL • www.itexpo.com
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Automatic Location: WiFi Mapping
• Mapping of WiFi Hot Spots
– Handset identifies WiFi connection point
• Over 70 major metropolitan areas mapped
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Thin client communicates IP address to Mapping Server
When 9-1-1 is dialed, TCS interrogates Mapping Server
Accuracy within 30 meters or better
Currently able to provide live demonstrations
Excellent for consumer or enterprise applications
January 24-27, 2006 • Ft. Lauderdale, FL • www.itexpo.com
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Other Key Issues
To Address:
Failure
Testing
Liability
January 24-27, 2006 • Ft. Lauderdale, FL • www.itexpo.com
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Failure Is Not an Option
3129990000
4106663333
Chicago
Illinois
9-1-1
1600 Primrose Lane
Maryland
911
Softswitch
Communicator
VoIP
Service Provider
2
Admin
Line
PSAP
911
Communicator
2
Registration
Failures
Location
Failures
Live Operator
Support if Processes
Or Technology Fail
TRC
TRC –
TCS Resource Center
January 24-27, 2006 • Ft. Lauderdale, FL • www.itexpo.com
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Testing 1-2-3
VSP Backbone
VSP
4107771111
3
9-1-1
911
Communicator
VoIP
TDM Gateway
1
Softswitch
3
Softswitch
Registration
9-1-1
2
Admin
Line
VoIP
Verify™
PSAP
CRDB –
Call Routing Data Base
ESQK
RegisterLocation Registration Data
Register
CRDB
VPC
ALI
Avoid
Calling
The PSAP
E911 Network Operations Center
January 24-27, 2006 • Ft. Lauderdale, FL • www.itexpo.com
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You May Be Unprotected!!
• Public Safety is demanding E9-1-1
– The customer base expects it
– The FCC has mandated it
• Regulations protect Competitive LECs (CLECs)
– Most states provide liability protection
– Extends to wireline, wireless, and CLEC
• Not all VoIP Service Providers are CLECs
– Some wish to avoid the regulatory environment
– Unfortunately, they miss the regulatory protections
January 24-27, 2006 • Ft. Lauderdale, FL • www.itexpo.com
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Solutions
Being Tested
and Deployed
January 24-27, 2006 • Ft. Lauderdale, FL • www.itexpo.com
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Applying Wireless Mobility to VoIP
VoIP Carriers
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•
Preferred vendor for Vonage (largest VoIP Service Provider – VSP)
Partner with Level(3) (largest VoIP Backbone Provider)
VoIP Solutions Being Deployed
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I1 solution provided today
– Calls can be primary-routed to Administrative Lines
– Calls can be primary-routed to TCS Response Center (RC)
• TCS RC can deliver calls to Administrative Lines
• TCS RC can deliver calls directly to First Responders (Fire, Police, Ambulance)
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I2 Calls successfully completed at hundreds of PSAPs nationwide
– Routing Instructions provided to VSP call server
– Call-back number and Registered Location automatically delivered to PSAP
PSAP Outreach Efforts
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Education & information exchange w/ 3000+ PSAPs nationwide
January 24-27, 2006 • Ft. Lauderdale, FL • www.itexpo.com
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Nationwide Deployment Progress
• TCS is aggressively deploying PSAPs
– In support of Vonage
– In support of customers of Level(3)
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Thousands of PSAPs have received information
Thousands of PSAPs have provided information
Hundreds have been deployed
ALI connections in place
Selective Router access by Level(3) & others
Rapidly provisioning ESNs and ESQKs
– Testing EVERY ESQK
January 24-27, 2006 • Ft. Lauderdale, FL • www.itexpo.com
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Following the NENA Standard
(RTP) Media Plane
R1
R2
ESNE
DEMARC
Location
ESGW
Call Server
IP/TDM
GW
P1
U1
V1
Selective
Router
PSAP CPE
(SIP) Call Signaling Path
V0
V4
V4
V6
Existing Emergency Service
Network
Routing
Proxy/Server
DHCP
V5
B2B
LIS
LIS
ALI
DB
V-E2
MSAG
ALI
Data
DB
V3
Network LIS
(SLDB)
VPC
V8
LIS
ERDB
PSAP
Routing DB
V7
LIS
VDB
TCS
Validation DB
Signaling Plane
Media Plane
ALI Data Delivery
Vonage i2 Call Control Model (SIP)
January 24-27, 2006 • Ft. Lauderdale, FL • www.itexpo.com
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Summary
• Evolution is the first step (following wireless)
• VoIP – A Challenging Environment
– Models exist and are being implemented
– Location is the toughest technical challenge
– Other Key Issues to Address
• Have a fall-back scenario to handle failures
• Have a test platform that does not impact the PSAP
• VoIP providers are exposed to liability – be aware!
• Nationwide VoIP E9-1-1 Rollout Continues!!
January 24-27, 2006 • Ft. Lauderdale, FL • www.itexpo.com
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Questions
Tim Lorello
SVP, Chief Marketing Officer
(410) 280-1275
[email protected]
January 24-27, 2006 • Ft. Lauderdale, FL • www.itexpo.com
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