Transcript PSAPs - TMCnet

E9-1-1 In a VoIP World
Timothy Lorello
SVP, Chief Marketing Officer
TeleCommunication Systems (TCS)
(410) 280-1275
[email protected]
October 4-7, 2004 • Los Angeles, CA • www.itexpo.com
Agenda
• Coming from a Wireless Perspective
• How E9-1-1 Works
• Challenges of Emergency Services
– E9-1-1 VoIP
– Call Center Emergency Service Offers
• Solution: Applying Lessons Learned
October 4-7, 2004 • Los Angeles, CA • www.itexpo.com
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Coming from a Wireless Perspective
Wireless Carriers
• Contractual relationships with over 42 wireless carriers
• Contracted to deploy E9-1-1 services to over 45 million subs
for 33 carriers (4 of top 5)
Local Exchange Carriers (LECs)
• Working relationships with all of the major LECs and many
CLECs and smaller telecom providers
PSAPs
• Deployed wireless E9-1-1 in 42 states to over 4600 PSAPs
• Member of both NENA and APCO
• Former public safety officials on staff and in management
October 4-7, 2004 • Los Angeles, CA • www.itexpo.com
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Why is E9-1-1 Important to VoIP?
1. E9-1-1 is a life-saving service consumers expect
•
•
•
Consumers get E9-1-1 with wireline & wireless
Large enterprises get E9-1-1 from their PBXs
When responding to emergencies, EVERY SECOND COUNTS!
2. Without E9-1-1, VoIP deployment will slow
•
•
•
At best, VoIP becomes a cheap alternative
At worst, VoIP adoption is greatly reduced
If not provided voluntarily, FCC will likely mandate it
3. E9-1-1 drives location usage
•
•
Can be used as a market advantage – Safety Sells!
Location information can be used for other services
•
Information alerts, billing, optimized routing, etc.
October 4-7, 2004 • Los Angeles, CA • www.itexpo.com
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How E9-1-1 Works
October 4-7, 2004 • Los Angeles, CA • www.itexpo.com
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How E9-1-1 Works
Requirements for a proper E9-1-1 call:
1. Must know location of caller
2. Must use caller location to route call
•
United States has over 6500 Public Safety Answering Points
•
PSAPs typically cover metropolitan areas or counties
•
PSAPs are Call Centers which dispatch Emergency Services
3. Must deliver caller location
•
Call Centers can automatically receive location information
•
•
For wireline, street address information is delivered
For wireless, latitude/longitude information is delivered
1 [Location] + 2 [Routing] + 3[Delivery] = Full E9-1-1!
October 4-7, 2004 • Los Angeles, CA • www.itexpo.com
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How E9-1-1 Works
Wireline
4109990000
Complete Solution
4106661111
4109990000
+ 4106661111
Selective Router
4106661111
9-1-1
9-1-1
1600 Primrose Lane
1
Central
Office
Communicator
2
3
PSAP
Dispatch to
1600 Primrose Lane
ALI –
Automatic Location
Identification (database)
1600 Primrose Lane
ALI
PSAP –
Public Safety Answering Point
E9-1-1 Network Operations Center
October 4-7, 2004 • Los Angeles, CA • www.itexpo.com
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How E9-1-1 Works
Wireless Phase II – Precise Location
4109990000
Complete Solution
4107771111
9-1-1
Selective Router
Mobile
Switching
Center
1
a - Tower
b - Precise
Precise X/Y
9-1-1
ESRK
9-1-1
Communicator
3
2
4109990000
+ ESRK
PSAP
Dispatch to
Precise X/Y
Precise X/Y + 4107771111
CRDB –
Call Routing Data Base
PDE Position Determination Entity
MPC –
Mobile Positioning Center
ESRK
PDE
CRDB
MPC
ALI
E9-1-1 Network Operations Center
ESRK =
Emergency Services Routing
Key
October 4-7, 2004 • Los Angeles, CA • www.itexpo.com
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The Challenges
for
Emergency Services
October 4-7, 2004 • Los Angeles, CA • www.itexpo.com
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New Challenges for E9-1-1: VoIP!
• Voice over IP (VoIP)
– Voice transmitted as data over IP transport
technologies
– Three broad categories of service:
• Static VoIP: to the home as a wireline replacement
• Nomadic VoIP: person stops in different places
• Mobile VoIP: continuous movement within VoIP network
• Challenges:
– [1] How to locate?
– [2] How route?
– [3] How deliver?
Will focus
here
October 4-7, 2004 • Los Angeles, CA • www.itexpo.com
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New Challenges for E9-1-1: VoIP!
• Issues around getting the Location
–
–
–
–
Nomadic & Mobile users are not at their “home”
Phones do not currently have built-in GPS
Users must currently manually identify location
Location info takes 24 to 48 hours to update
• This can be solved by taking a “network” approach to E9-1-1
• Hope for the future
– Most VoIP will be over Private Data Networks
• Private networks can identify connection point
• Connection point can be mapped to a location
– Mobile VoIP solutions will likely involve cellular
• Cellular already has integrated GPS into handsets
• Mobile VoIP phones will likely have GPS capabilities
October 4-7, 2004 • Los Angeles, CA • www.itexpo.com
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New Challenges for E9-1-1: VoIP!
Static VoIP
4109990000
Problem: Routes to Admin Line
4106663333
4106663333
9-1-1
9-1-1
Communicator
1600 Primrose Lane
1
Softswitch
3
4109990000
2
Admin
Line
PSAP
Dispatch to
1600 Primrose Lane
ALI
E9-1-1 Network Operations Center
October 4-7, 2004 • Los Angeles, CA • www.itexpo.com
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New Challenges for E9-1-1: VoIP!
Nomadic VoIP - Consumer
4106663333
4109990000
Problem: ALI has wrong address
Possibly wrong PSAP
Routes to Admin Line
4106663333
9-1-1
Softswitch
9-1-1
4109990000
(wrong PSAP)
Communicator
3
2
Admin
Line
?
1
PSAP
“I think I am
at 1800 Charles Street”
ALI
E9-1-1 Network Operations Center
October 4-7, 2004 • Los Angeles, CA • www.itexpo.com
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New Challenges for E9-1-1: VoIP!
Nomadic VoIP – Enterprise
4106663333
4109990000
Problem: ALI has wrong address
Routes to Admin Line
4106663333
9-1-1
9-1-1
Softswitch
1
Communicator
4109990000
3
2
Admin
Line
?
PSAP
“I think I am
in office 301-B”
ALI
E9-1-1 Network Operations Center
October 4-7, 2004 • Los Angeles, CA • www.itexpo.com
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New Challenges for E9-1-1: VoIP!
Mobile VoIP
4106663333
4109990000
Problem: ALI has wrong address
Probably wrong PSAP
Routes to Admin Line
4106663333
9-1-1
Softswitch
4109990000
(wrong PSAP)
Communicator
3
9-1-1
2
Admin
Line
?
1
PSAP
“I am not sure
where I am”
ALI
E9-1-1 Network Operations Center
October 4-7, 2004 • Los Angeles, CA • www.itexpo.com
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Applying Lessons
Learned from Wireless
October 4-7, 2004 • Los Angeles, CA • www.itexpo.com
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Applying Wireless Lessons Learned
• Use wireless solutions more broadly
– Route to 911 Communicator instead of Admin Line
– Automatically pass location information
• Enhance solutions to allow PSAP flexibility
– Pass priority information
– Pass additional information
October 4-7, 2004 • Los Angeles, CA • www.itexpo.com
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Applying Wireless Lessons Learned
Static VoIP
4106663333
4109990000
Complete Solution
Selective Router
ESQK
9-1-1
9-1-1
Communicator
Softswitch
4109990000
+ ESQK
PSAP
Dispatch to
1600 Primrose Lane
Note:
No Admin Line
1600 Primrose Lane +
4106663333
ESQK
CRDB
MPC
ALI
E9-1-1 Network Operations Center
October 4-7, 2004 • Los Angeles, CA • www.itexpo.com
18
Applying Wireless Lessons Learned
Nomadic VoIP
4106663333
4108880000
Complete Solution
Selective Router
Softswitch
ESQK
9-1-1
Note:
Different PSAP
Communicator
9-1-1
Dispatch to
1800 Charles St.
PSAP
Note:
Accurate address
4108880000
+ ESQK
1800 Charles Street +
4106663333
ESQK
CRDB
MPC
ALI
E9-1-1 Network Operations Center
October 4-7, 2004 • Los Angeles, CA • www.itexpo.com
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Applying Wireless Lessons Learned
Mobile VoIP
4106663333
2127770000
Complete Solution
Selective Router
9-1-1
ESQK
Note:
Different PSAP
9-1-1
Communicator
Softswitch
9-1-1
Dispatch to
Precise X/Y with
Medical History
2127770000
+ ESQK
ESQK
CRDB
PSAP
Note:
Precise address
MPC
Precise X/Y +
4107771111
Medical History
ALI
E9-1-1 Network Operations Center
October 4-7, 2004 • Los Angeles, CA • www.itexpo.com
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Summary
• VoIP is a revolutionary technology
• E9-1-1 needs to be solved
• E9-1-1 solutions have multiple benefits:
– Avoids Administrative Lines
– Automatically delivers location
– Provides ability to deliver additional information
• E9-1-1 Network Operations Centers can:
– Support VoIP E9-1-1
– Support Call Centers needing location information
• For specialized call routing
• For concierge services (directions, points of interest)
• For information services (weather, traffic)
October 4-7, 2004 • Los Angeles, CA • www.itexpo.com
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Questions
Tim Lorello
SVP, Chief Marketing Officer
(410) 280-1275
[email protected]
October 4-7, 2004 • Los Angeles, CA • www.itexpo.com
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