Transcript Agent Site Seller

California and
Nevada’s Business
Communications
Company
California and Nevada’s
Communications Company
TelePacific Communications is the
largest competitor to AT&T, Verizon
and Emparq in its markets
930,000+ lines in service
75,000 business customers
Organic growth: TelePacific is the
fastest growing competitive
telecom service provider
headquartered in California
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A management team that supports
you
TelePacific is led by Dick Jalkut and an experienced and
proven executive management team.
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With 30 years of industry experience TelePacific’s CEO Dick Jalkut
has managed one of this country’s largest Bell Operating
Companies with more than 87,000 employees.
Ken Bisnoff, SVP Strategic Opportunities
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Responsible for the Telepartner Channel and all major business
development activities
AT&T, TCG, Winstar, CallManage, Inc.
Mike James, SVP Customer Experience
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Customer Care, Technical Support, Credit and Collections,
Retention, Account Management
Cable and Wireless, Hong Kong Telecom, Optus Communications,
Bell South Mobility, Sprint PCS, Nortel
A company that values you
The agent channel is responsible
for more than 40% of TelePacific’s
revenues.
TelePacific allocates 50% of all it's
resources to the agent channel.
TelePacific is not management
heavy. If something needs to get
done it can get done quickly.
TelePacific believes in providing
Best of Class tools for our agents
i.e. the agent Extranet, Telepartner
Central, the proposal model.
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Providing an outstanding
Customer Experience
We provide a level of service to the
businesses that is typically only given to
the largest corporate accounts.
Customer Rights:
It is expected that we will take the time to
understand the needs of our customers and
future customers.
It is expected that we will deal with
individuals with respect and dignity. Our
customers expect a warm reception and
appropriate help whenever it is needed
from whomever they contact.
It is expected that we will meet our
commitment to resolve issues efficiently
and follow-up to ensure the highest level of
satisfaction.
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Leadership and Process
Management lead to results
Ongoing display and measurement of
important service metrics provide TelePacific
employees the information needed to address
areas that require immediate attention.
All calls into customer care are
answered in 30 seconds or less
95% of the time by a person that can
answer and respond to your
questions.
TelePacific resolves 93% of all calls
into customer care on the first call.
With a team dedicated to accurate
invoicing, TelePacific boasts a 99%
invoice accuracy.
97% customer satisfaction. More
than 2,000 customers are surveyed
monthly by Receivable Management
Services, a Citigroup Company.
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Customers benefit from industry
leading network technology
standards
TelePacific provides its services on
TelePacific owned switches and
network infrastructure.
Local switching, provides unique wide
area networking applications and
highly cost-effective programs for our
multi-location customers.
Cisco Powered Data Network
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Fully meshed IP architecture
with OC-level backbone
Multiple OC-level
connections to UUNet &
Wiltel
Dynamically Routed using
BGP-4
Aggressive SLAs
15 switches
331 collocations
514 wire centers
915 miles metro fiber
1,412 miles statewide fiber
25,000 miles fiber strands
Six Companies Rolled into One
TelePacific
Communications
1998
Arrival
Communications
2007
ATG
Bay Area
2002
Completes central California
footprint
$23M in revenues
5,000 customers
61,000 ALEs
2 switches
$25M in assets
1,200 customers
2 Lucent 5ESSs
Mpower
Communications
2006
63,000+ customers
384,000+ access lines
$190.5M in revenues
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Pac-West Telecomm
SME Business
2005
Marked entrance into Central Valley
$31M in revenues
Positive EBITDA from day
Mpower
Acquires ICG of California
2003
SONET fiber network with fully-survivable metropolitan
fiber rings in six markets
128 on-net fiber-lit commercial buildings Wholesale line
of business
Strong growth and high returns
Highlights
TelePacific is the largest competitor to AT&T,
Verizon and Embarq in its markets
Recently named one of LA’s fastest growing
companies by the Los Angeles Business
Journal
Over 100 years of combined executive
leadership
Company’s debt rated by S&P and Moody’s
Board or Directors includes former Governor
Pete Wilson
TelePacific has more than 1200 employees
across 18 regional call centers located in
CA/NV
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Timely and accurate
commissions
Great provisioning
Full service CLEC: Local /
Long Distance / Data &
Internet
Over 75,000
customers with
930,000+ lines
in service
Record
customer
care metrics
Facilities
based
Investments led by
Investcorp, GE Capital and
Clarity Partners
Privately
owned &
funded
Serving business in California and Nevada and
in Chicago as Mpower of Illinois
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