Transcript "non-traditional" users?

What about
« non traditional »
users?
Sabine Jaume-Rajaonia
[email protected]
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Preamble
Thanks to the NRENs for their
participation ! (COMPENDIUM + case
studies)
 This report will address :

– « Non traditional » Users : who are they?
– Needs : what are their needs?
– NRENS : what is their role?
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1.Users
They are mainly defined by the AUPs : NRENs
being financed by public resources, they
control who they deliver the service to, and
do not wish enter in competition with
commercial Internet Service Providers.
So “non traditional” users also have to stick to
AUPs.
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1000
900
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All NRENs user types (source
700
TERENA Compendium 2003)
600
500
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300
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100
0
Universities
Institutes of higher/further education
Research institutes
Secondary schools
Primary schools
Libraries
Hospitals (other than University hospitals)
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Government
departments
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Users from the Case studies
10 case studies
Schools :
o
Case study by FCCN, the portuguese research
network : “Connecting Schools: the Portuguese
Experience”
o
Case study by UNI-C, Danish IT Centre for
Education and Research : “Sektornet -The Danish
School Network”
Further Education :
o
Case study by UKERNA : “Connection of the UK
Further Education Sector to JANET”
Student access :
o
Case study by SURFnet : “Realising home Internet
connections for students
in the Netherlands”
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Arts and culture :
o
Case study by a professor of artistic education at
the Ecole Régionale des Beaux Arts in Nantes,
France: “French Schools of Art and Communication
Networks and
RENATER (Réseau National de
l'Enseignement et de la Recherche)”
Librairies :
o
Case study by POZNAN MAN: “Report on status
connectivity and services provided by the Polish
NREN for libraries in Poland”
o
Case study by RENATER: “ Linking the
Bibliothèque nationale de France to the RENATER
network (as part of the content loop)”
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Case study by SUNET: “Those ladies at the library
don’t really need Broadband, do they?”
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Museums :
o
Case study by SUNET: : “The Internet shows the
way forwards from pre-history to the future”
Administrations :
o
Case study by M Devester, journalist :”BELNET
Case study”
Hospitals :
It was not possible to indentify a possible case study
for connecting hospitals as it seems there is not yet
a generalisation of connecting public/private hospitals
on NRENs.
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2.Needs
Among needs that are expressed in the case
studies, we can find :
2.1. General Internet services
-
e-mail
FTP service and access to FTP archives
News
Domain name registration
Helpdesk
Dial-up and ISDN (to cover wider geography)
The helpdesk seems associated to a “basic” service
requested by users.
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2.2. Network services
-
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IP address allocation
DNS operation
Online network management information
Caching and mirroring services ( see “Connection of
the UK Further Education Sector to JANET”)
Traffic monitoring
Fault management service
Management and provision of access router (see
“Connection of the UK Further Education Sector to
JANET”)
CERT , firewalls, anti spam/virus (mentioned notably
in “Connection of the UK Further Education Sector to
JANET” , “Sektornet -The Danish School Network”,
“Report on status connectivity and services provided by
the Polish NREN for libraries in Poland”)
It is important to note that security is a big issue for
the community of users we are referring to.
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2.3.Related services
-
Training
-
Technical support
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Support for multimedia application
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VoIP test (see “BELNET case study”)
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Videoconferencing service (see for example Skolekom
(mail and conferencing system) in “Sektornet -The Danish
School Network”)
-
Web hosting (see for example the Web Hotel in
“Sektornet -The Danish School Network” or the educational
server in “Connecting Schools: the Portuguese Experience” )
-
Information about last mile issue (notably in “French
Schools of Art and Communication Networks and
RENATER’)
What we can see here is that the notion of “service” is
very important to these users and with consequences
on NRENs.
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3.NRENs
Role of NRENs : missions vary across Europe. (
see TERENA COMPENDIUM)
Concerning these « non traditional » users, role of
NREN varies from :
– no implication of the NREN as such, but development
of a parallel network dedicated to a community of
users by the same organisation which runs the
NREN (“Sektornet The Danish School Network”)
– to providing an access to an infrastructure only
– or to providing an access and
complementary services.
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a series of
What implications on NRENs?
i.
Technical implications
- provide connections to the backbone
- traffic monitoring (see “Realising home Internet
connections for students in the Netherlands) : either to
limit the traffic or to reserve some bandwidth from
applications
- security : enhance AAA
ii.
Organisational changes
- create a helpdesk and provide technical support : can be
done in house (staff/cost impact) or outsourced (cost
impact)
- training (staff/cost impact)
These mean strategic orientations and
management and
budget issues.
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Case studies conclusions
They are very POSITIVE about
their experience !
Case studies did not report any
competition problem with ISPs.
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Some recommandations ?

The case stories show that a strong policy
and continued political and financial support
are necessary.
 NRENs face changes they can manage
provided that they have the adequate budget
to cope with the assistance and the related
services requested by these users
 Connecting the “non-traditional NREN users”
to a NREN remains a national issue, but this
would certainly be encouraged by European
policies.
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For any further comments on the D 15
report
Please send a mail to [email protected]
Thank you!
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