Transcript Internship Presentation

Summer Internship

Tremaine A. Lewis

FL Dept. of Financial Services (FLDFS)
http://www.fldfs.com

Tallahassee, FL

May 1, 2005 – August 26, 2005
Presentation Contents

Company Info
 Projects participated in
 Lessons Learned
 Overall work experience
Company Mission Statement
To Serve the Citizens of Florida by
Ensuring Fiscal Accountability,
Enhancing Fire Safety Services,
and Protecting and Assisting All
Insurance and Financial
Consumers.
What Financial Services Do
They Handle?

Accounting and Auditing
 Administration
 Agents & Agencies
 Consumer Services
 State Fire Marshal
 Funeral & Cemeteries
 Insurance Fraud
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**FLDFS has branches located
all over Florida**
Office of Financial
Regulations
Office of Insurance
Regulation
Rehabilitation and
Liquidation
Risk Management
Treasury
Unclaimed Property
Worker’s Compensation
My Projects & Their Timelines

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VOIP Phone Implementation
Timeline: May 1, 2005 – August
26, 2005
Setting up a virus cleanup test
lab
 Timeline: August 24, 2005 –
August 26, 2005
VOIP Phone Implementation
Project

Voice Over IP
– Provides voice communication
over an IP network

Cisco Phone

Project is still
in progress
My Responsibilities

Gather phone information from a Call Distributor
Recorder (CDR) and verify inventory of old phone lines
(Over 250 employees) by tracing phone numbers to
physical jacks.

Provide VOIP training assistance to users.

Install VOIP phones and software.
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Support and troubleshoot the VOIP phone system and
its components.
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Keep inventory of VOIP phones and phone
components.
Challenges Faced

Gathering necessary data from the old system to
transfer to the new system.

Keeping inventory.

Trace phone numbers and lines to physical jacks.

Working extended hours past work day so that
production was not stopped.
Experiences

Learned how the old phone system was wired.

Learned how to trace and punch down wires to
activate phones. Similar to how house phone
wiring works.

Introduced to a new software (CDR) and phone
system(VOIP).
Virus Cleanup Test Lab

Lab was set up to practice pushing required virus
protection patches over network using System
Management Servers (SMS).

Virus Name W32/IRCbot.worm. It was first
detected on the system on August 16, 2005.

The backdoor-worm
provides unauthorized access to an infected
computer and also has the capability to spread to
remote computers using the PNP exploit.
To fix the problem:

Computers needed to be patched with a hot
fix known as MS05-039 and delete infected files
with the virus scan software.

Push MS05-039 patch to all computers using the
SMS application from one remote site instead of
going to each computer individually installing the
fix.
My Responsibilities

Set up a test environment
in the test lab that
emulated a computer
network by building a
server and setting up three
virtual domain controllers
on a machine.
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Set up three virtual clients
(instances of a machine)
on a machine to emulate
those of users on the
network and connect the
clients to the domain
controllers.
Challenges Faced

Being a state agency it was vital that
production was not affected much.

We needed to resolve the virus as quickly
as possible before it affects important
resources.
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Extended work days (Longest was a 20
hour work day).
Experience/Lessons Learned
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Active Directory
Server Building
SMS
Domain Controllers
Introduced to VBScripting (Great system
admin tool used to perform common admin
task)
Overall Experience

My overall summer internship experience was
very insightful in many ways. I got my first
chance to see what working in the IT field was
really like. I also learned new technologies aside
from what I already knew. The internship also left
me curious to learn more about Network
Administration.
Most importantly I feel like I came away from the
internship confident in knowing that the IT field is
for me.