Transcript Introducing VoIP - College of the Desert

Introducing
VoIP
Voice Over Internet Protocol
What is VoIP?
• Hardware and Software that enables users to
use Internet as a transmission medium for
telephone calls
• Avoid tolls charged by ordinary telephone
services
• Sends voice information in digital form in
packets rather than through public switched
network
Neighboring Community
Colleges that have
implemented VoIP
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Palomar CC
San Bernardino Valley College
Mt. San Jacinto College
Victor Valley College
Barstow College
Palo Verde College
Mira Costa College
Copper Mountain College
LA City College
Current Telephony
Infrastructure
• PBX / Key systems by Nortel
• Octel voice mail system with approximately
700 mail boxes
• PBXs / Key systems are both connected to
CentraNet lines allowing for calling between
buildings and Public Switched Telephony
Network (PSTN) connectivity to external
parties
Technology Change
• 20 years for cassettes to outsell records
• 10 years for CDs to outsell cassettes
• 5-7 years for IP Telephones to outsell
PBX
Reasons for the quick
IP adaptations
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Enhanced Productivity
Lower Cost of Ownership
New Levels of Scalability
Operational Agility
Why CISCO as the
Hardware Architecture
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Current College of the Desert standard
Redundancy
Market leader with 15,000 IP customers
52% market share of IP phones
Major features of
IP Telephony
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Unified Messaging
Emergency Responder (911)
Telephones in classrooms
Automated MAC
Automated call directories
Message Waiting Indicator (MWI)
Excellent tool for notification
Emergency Broadcast & Intercom
Telephone Types
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Professional, manager business phones
Mix directory numbers or speed dial, call waiting
XML base pixel display
Visual message waiting indicator (red light)
Panels face speaker
On-line help with features
Classroom Phones with anti-theft mounts
Tentative Timeline
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Replace Core System
Deploy data switches
Voice gateway
Training
Testing of new phones
Cut Over
Production
September 10
30 Buildings– Sept 17
Sept 24
Oct 1st week
Oct 2nd week
Oct 3rd week
Oct 4th week
Training
• 5 days of Training from Implementation Partner
• Ongoing training from Information Systems and
Educational Technology
• Helpdesk support from Super Users
Level I Training
Level II Training
Level III Training
Some Evening training may also be available
VoIP Job Functions
by IS & Ed Tech
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Maintain Call Manager
Maintain Voice Mail
Moves, Adds and Changes (MAC)
Updates of Software
Maintain switches and routers
Train Users
Create and Maintain accounts and directories
Bandwidth, email, voice mail storage
Summary
and
Benefits
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Leverage existing infrastructure
Lower total cost of ownership
Provide a scalable solution
Provide redundancy and security to
existing network
• Productivity improvements, enhanced
features and improved communications