Transcript Millennium Update - Telephone Concepts

IP Telephony
Solutions
ABC Company
April 2007
Agenda
 Business Advantages of IP Telephony
 Market Update
 Millennium IPConnect
 eNterprise Series of Telephones
 Sample Application
 Summary and Next Steps
Why Customers Are Buying IP Telephony
0%
25%
50%
Cost Savings
65
Improve Communications
27
Enable Collaboration
19
Enable Applications
16
Enable Mobility
14
Optimize Network
14
Boost Productivity
14
Improve Customer Service
11
Extend Functionality to Remote Workers
8
Eliminate Cable Plant
8
Increase Competitiveness
75%
3
Source: Nemertes Research Report “Convergence: Reality at Last”
And Just Where are the Cost Savings?
 Intersite toll by-pass (substantial for multi-site customers)
 Reduced administration costs (MAC savings)
 Reduced system management costs
 Voice/data infrastructure convergence
– WAN links
– Office cabling
 Equipment unification and consolidation
 IT/Operator staffing
Additional Business Benefits of IP Telephony
 Increased Productivity
– Remote access to centralized applications
• Enhanced call management
• Messaging
• Conferencing
– Extension mobility
 Increased Customer Satisfaction
– Enables virtual call center
– Streamlines information access
Market Has Shifted to Converged IP Systems
Lines Shipped (1000's)
Enterprise Communications Market 2000-2008
18000
16000
14000
12000
10000
8000
6000
4000
2000
0
Converged
Key
PBX
2000 2001 2002 2003 2004 2005 2006 2007 2008
Source: Infotech 2005
Enterprise Line Shipments - 2005
Enterprise Telephony Extension Line Shipments,
by Technology Type, North America (Thousands of Units)
2004
2005
Change
(%)
Market Share
2005
Traditional PBX
5035.2
3413.3
-32.2%
23.9%
IP-Enabled PBX Traditional
5918.7
6798.8
14.9%
47.6%
IP-Enabled PBX IP
728.2
1015.7
39.5%
7.1%
IP-PBX
2387.7
3043.0
27.4%
21.3%
Source: Gartner Dataquest (July 2006)
Millennium IP Telephony Solution Components
 IPConnect Services Card
 eNterprise Series IP Telephones
 IP Networking
 Features Transparency Platform Software
IPConnect Services Card
 Built upon SIP protocol
 Support for 32 Multi-line IP telephones
 Support for 32 IP-QSIG trunks to network Millennium and
eQueue systems together
 Built-in support for G.711 codec
 Compatible with third party softphones
 Provides remote management and configuration
eNterprise Series IP Telephones
Model 7032IP is a sophisticated and flexible
feature phone – perfect for executives, office
managers, administrative assistants and active
Employees who make and receive a high volume
of calls.
Model 7022IP delivers the power and cost
efficiencies of VoIP for office professionals with
moderate telephone use.
eNterprise Series IP Telephone Features
Flexible Display
Adjustable contrast and backlit
display supports viewing in a wide
range of user environments. Display
provides call duration timer, calling
party information and keeps a log to
show who called while away from
your desk.
Integrated Headset Jack
A built-in headset jack eliminates the
need for a separate amplifier box
and, in turn, reduces costs and
desktop clutter.
Acoustic Control
Rocker bar design provides
fingertip control of speaker,
handset, headset, music and
ringer volumes as well as
access to menu options.
Visual Notification
Message-waiting and ring indicator
lamp provides visual notification of
incoming calls and messages.
Programmable Feature Keys
One-button access to line
appearances, speed dials and
features you frequently want to
access.
Function Keys
Easy access to call handling features
including Hold, Forward, Transfer,
Cancel, Release, Message, Speaker,
Mute/Music and Menu
High Quality Speakerphone
Full duplex speakerphone delivers
high-quality, crystal clear
communications for handsfree calls,
paging and group listening.
Model 7032IP
eNterprise Series IP Telephone Features
 SIP Based—support for Session Initiation Protocol means phones
can be anywhere the IT infrastructure goes, including
headquarters, branch locations and home offices
 Simplified Management—Dynamic IP addressing means phones
can be relocated quickly and easily without a technician or IT
support
 Mulitple Power Options—including support for power over
Ethernet IEEE 802.3af technology
 Simple Wiring—phones connect to IP network using 10/100 base
T Ethernet LAN connection. Each contain a built-in Ethernet
switch and additional LAN port
eNterprise Series IP Telephone Features
 Excellent Voice Quality—voice compression codecs optimize
bandwidth and audio quality
 Future Proofed—new features can be easily added via
downloaded software and firmware
 Programmable Feature Keys— optional 10 or 20 keys for
customized access to advanced calling features
 Optional Button Expansion Module– expands up to 192
programmable feature keys
7032IP + 4 Button Expansion Modules (BEM)
Millennium IP Networking
• Supports an extensions of eOn’s enhanced QSIG
protocol
• Supports up to 512 remote systems, any combination
of Millenniums or eQueues
• A mix of SIP stations and IP-QSIG trunks are
supported on the same IPConnect Services Card
(IPSC)
• A single IPSC supports 32 IP trunks and the signaling
traffic for each trunk
• All Millennium trunk access mechanisms, dial access
capabilities, and related features supported on PRI
trunks can also be used on IP-QSIG trunks
Millennium IP Networking
 Systems networked together will perform like a unified
system
 Features include:
– Resource Consolidation
– Networked Operator
Services
– Virtual Call Center
– eQueue Integration
– Paging
– LCR
– Telephone Sharing with
Voice Mail
– Direct Extension Select
– Centralized Voice
Mail/Auto Attendant
– Calling Party Information
– Presence
– Common Dialing Plans
– Call Forwarding
– Toll Quality Audio
Distributed Office Environment with Traditional Networking
Branch Office
Headquarters
`
`
Call Center
Agent
Call Center
Agent
Voice
Mail
Voice
Mail
PBX
Key System
Digital
Analog
Phone Phone/FAX
Retail Outlet
Public
Telephone
Network
Digital Phone
Voice
Mail
Digital
Analog
Phone Phone/FAX
KTS
Analog Phone/FAX
PBX
Key System
Voice
Analog Phone/Teleworker
Data
LAN
`
Private IP
Network
`
Router
LAN
LAN
Router
`
`
Router
Challenges with Traditional Networking
 Different communications products (key systems, PBX and centrex
services) are used throughout the network
 Intra-office communications are subjected to telco long distance
charges
 Separate networks are used for voice and data communications,
wasting bandwidth and increasing transport costs
 Little commonality between messaging, telephony and phone
features across locations impeding user productivity, collaboration
between locations and timeliness of information delivery
 Management of disparate systems increases IT staff involvement
and travel expenses
Distributed Office Environment with IP Telephony
Call Center
Router
Call Center Agents
Advantages of IP Telephony
 Disparate communications systems are consolidated into one easy
to manage platform, reducing operating expenses
 Common feature set and user operation, increases productivity and
teamwork
 Voice mail and unified messaging can be centrally deployed
anywhere in the network, reducing equipment expense
 Mobile employees can be as effective on the road as they are in the
office since they have access to the same advanced feature set
regardless of location
 Any employee, local, remote or mobile, can be made a member of a
call center group, making the entire enterprise eligible to receive and
respond to customer calls
 Networking is simplified and bandwidth requirements reduced with
convergence
Millennium: Offering Choice and Flexibility with IP Telephony

Broad Portfolio of Telephony Features – hundreds of time proven
features allow users to process calls with great efficiency and flexibility

Desktop Solutions – a selection of traditional and VoIP telephones meet
the diverse needs of users throughout the enterprise

Feature Rich Networking Options – extend centralized applications such
as Messaging and Call Center to remote offices and teleworkers alike over
traditional or IP networks.

Simplified Management – allows easy installation and quick administration
of system features and components from any network access point across
the organization

Easy Expansion – cost effectively add system resources and features as
expansion needs and business conditions dictate

Smooth Migration – cost effectively blend traditional and IP
communications and confidently migrate to network convergence with no
compromise in features and with original investments protected
Providing you the latest
technologies to create advanced
communications solutions
www.eoncommunications.com