Transcript Education, K

Vertical Markets
Education, K-12 School
K – 12 Education Solution
Voice Mail - What can it do at school?
 Voice Mail Call Screening
 Outbound Notification
 Call Announcement Mail Box
Voice Mail Call Screening
 Incoming calls answered by the Auto Attendant reducing the
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workload on the office staff
Voice Mail greeting can be used to make announcements about
events or activities
Calls for teachers can be routed to the teacher’s telephone or to
the teacher’s voice mailbox depending on the time of day or
telephone status
Messages for teachers and staff are accurately recorded by
Voice Mail – no more illegible or inaccurate hand written notes
Save Calling Party Number (if provided from the telephone
company) for Return Calls
Opt-out features let caller speak to live person or sound night
ringing after school hours
Outbound Notification – What is it?
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Makes outbound calls from a stored database
Dials calls from a text file
Delivers recorded voice message
Allows response via voice reply of DTMF dialing
Activated from telephone or Voice Mail management screen
- Secure – User ID or password required to activate
Outbound Notification – Applications
 Absentee Notification - Notify parents when child not in school
 Notify parents to consult teacher when child grades not
meeting standards
 School closing or school activity notifications
 Substitute Teacher Locator
 Paper Trail of Notifications
- Log calls in report
- Call Results file with auto print option
- Status of Notification calling displayed on-screen
Announcement Mail Box
 Plays announcements to callers
- “School is closed today December 1, due to snow”
- “The welcome home pep rally for our victorious team will
be at 3:00 PM”
 Announcement can be recorded from anywhere – after entering
appropriate password
 Schedule special greetings for holidays and weekends
Security – a priority for schools
 Off-Hook Duress – send alarm when classroom telephone
remains off hook without dialing
 Call Recording for security, record threatening or malicious
calls – 2 options
- NVM Voice Mail
- VSR ( Voice Security Recorder )
- Analog recording device (connected to PGDAD)
 E911 support
Emergency 911 Compatible
 E911 Out Dialing
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Sends number of extension that dialed 911 to identify location of
problem
Requires ISDN or CAMA trunk
Compatible with 3rd party CAMA trunk interface
 Dial 911 for Emergency Call. No need to dial trunk access
code or press a any key.
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Users not familiar with system to easily make Emergency calls
 911 Priority - Always has access to outgoing trunks
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Overrides existing call if necessary to make outgoing call in an
Emergency
 Displays alarm at designated telephones. Displays
extension number that dialed 911
 Sounds alarm at designated telephones or to paging system
Network schools and administrative offices
 Networking allows units at different locations to function as a
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single telephone system.
Voice Announce and Handsfree ICM across the Network
Common features and procedures at all locations – Feature
Transparency
Share a common Voice Mail system from all network sites –
reduces cost for Voice Mail
Share Trunk Facilities among sites
Unified numbering plan throughout the network.
Network Options
 Uses IP or PRI trunks
 Up to 50 sites can be connected to the network
 Network Aspire S to Aspire M/L
Multi Mode Operation– (Day, Night, etc.)
 Operations very depending on time of day.
- Call handling –
 Redirect calls to different extensions or Voice Mail after school
hours
 Call Forward Off Premises late at night
- Access to trunks
- Toll Restriction
- Ringing
 Play Ringing to Page Zone after hours so custodial staff can answer
 Universal Answer allows call to be answered from any extension
Wireless telephones
 For administrators and security personnel, calls can be routed
directly to their mobile wireless telephone.
- No need to locate by paging
- Don’t have to locate an extension telephone in order to
respond to the page
 Handle calls easily with multi button wireless telephones
 Security personnel able to quickly make calls from anywhere in
emergency.
- Don’t have to search for telephone to place a call.
Limit Telephone Usage
– Manage telephone costs
 Toll Restriction
- Control what type calls extensions can make
 Long Distance calls, Local calls or None
- Restrict extensions by time of day
 Long Conversation Cutoff
- Telephones in public areas
- Limit student conversations
 SMDR keeps track of telephone usage
- For a single site, Ultra CallAnalyst generates telephone
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activity reports
In Network installations, CallAnalyst Enterprise tracks and
consolidates call data from multiple sites.
User Convenience Features
 Softkeys provide guidance - makes features easy to use
 Directory Dialing – search on-screen directory by name
 Call Log Display
- Shows Missed Calls (if Caller ID received)
- Shows Dialed Calls
 Call Announce Options
- Call Announce with Handsfree Answer
- Voice Over to Busy Telephone
- Reverse Voice Over
 Flexible Numbering Plan – match extension numbers and room
numbers
Caller ID
 Requires Caller ID service from telephone company
 Sent to Digital Key telephones for display
- See who is calling before call is answered
- Show calling number and name (if received)
 Sent to Analog telephones for display
 Sent to Voice Mail for Call Back (Return Call)
 Sent to Call Log for Missed Call display