Transcript TAW Intro Presentation - T.A.Wallace & Associates

T.A. Wallace &
Associates, Inc.
Telecommunications &
Network Consultants
Maximize Your Network Investments
Delivering Results To Support Your Business Plan
Prepared By:
Tom Wallace
Dave Paruti
December, 2008
Member Firm
Society of Telecommunications Consultants
About T.A. Wallace & Associates, Inc.
• We Integrate Network Technologies Into Client Infrastructures
• Improve Employee Productivity
• Enhance Patient/Customer Service
• Control/Reduce Costs.
• T.A. Wallace Characteristics
• Independent: No Vendor or Supplier Affiliation
• Experienced: Delivering Results for Clients Since 1995
• Ethical: Adheres To STC Code of Ethics
• Industry Consolidation & New Technology = Opportunity & Complexity
• Determining the right solution can be confusing and even counter-productive.
• We work for you and with your staff to navigate the environment and develop
TCO price/performance analysis.
• We analyze your requirements, develop a plan & design the best combination
of service and equipment elements to accomplish your objectives.
• We implement the recommendations “on-time and on-budget” and measure
the results against ROI Model.
T.A. Wallace & Associates, Inc. Proprietary Information
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Our Consulting Practices
• Strategic Consulting
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PBX & Voice Over IP (VoIP) Assessment & Design
Strategic
Consulting
Integrated WAN & Equipment Design
Video Conferencing and Collaboration Analysis & Design
Virtual Private Network (VPN) for Remote Associates
Call Center & Contact Center Design
Project
Infrastructure
Wireless Services Analysis
Management
Assessment
RFP Development & Analysis
Contract And Price Negotiations
• Network Infrastructure Assessment
• Ensure that your bills reflect the rates and features in your contracts.
• Make recommendations for infrastructure improvement and cost savings in
your network communications environment.
• Project Management Service
• Augment your staff and manage the deployment of recommendations.
Accelerate benefit realization and measure results.
• Provide on-going staff support on a daily, monthly, or annual basis.
T.A. Wallace & Associates, Inc. Proprietary Information
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Phased Process To Support Clients
You
& TAW
Determine
Engagement
Goals
Establish Business
Goals, Project
Expectations w/ IT
Management &
Stakeholders
Engage Resources
to Collect Data
Comparative
Network
Technologies
Seminar for IT
Management
Infrastructure
Analysis
Assess &
Analyze
Environment
Baseline Analysis &
Assessment of
Current Network
Validate Contracts,
Design & Billing
Determine
Communications
Voids & Needs w/
Stakeholders
Develop Demand
Set Based on
Identified Req’s
Savings Usually
Accrued Here.
Strategic
Consulting
Develop
Plan
Evaluate
Technology Options
for New
Environment vs
Business Goals
Develop Network
Topology & Vendor
Strategy
Design Application
Integration Profiles
Develop Network
Management PlanStaffing, Tools,
SLA, Operations
ROI Profile
Project
Management
Design
Solution
Develop & Issue
RFP to Vendors
Evaluate
Responses &
Review w/ Team
Vendor Finalist
Presentations w/
Stakeholders
Obtain Best &
Final Pricing
Recommend
Options w/TCO
Analysis
Implement
Plan
Develop Detailed
Implementation
Plan w/ Vendors
Place Orders
Begin
Implementation
Weekly Status
Reports w/
Stakeholders
Measure
Results
Validate Results
vs Objectives
for Each Site as
Completed
Validate Overall
Results vs
Objectives
Provide ROI
Analysis &
Validate ROI
Profile from
Strategic Plan
Contract
Negotiation
We analyze your requirements, develop a strategic plan with you and design the best combination of
network elements to accomplish your objectives. We don’t stop with the recommendation- we will
implement it “on time, on budget” and measure the results.
T.A. Wallace & Associates, Inc. Proprietary Information
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Opportunity To Align Infrastructure & Business Plan
• Strategic Network Migration Plan to Operations & Patient Services
• Develop a standardized architecture to improve productivity and collaboration.
• Existing communications environment may not effectively support your mission
or future desired capabilities..
• We can assist your IT organization in selecting the most cost effective IP
solution for the long term looking at TCO and ROI. Converged networks and
unified communications reduce costs and improve customer service.
Developing A Strategic Network Migration Plan
Unified Communications
Converged IP
De-Centralized TDM
T.A. Wallace & Associates, Inc. Proprietary Information
Two Step Migration From TDM to Converged IP to UCS Enables:
• More Gradual Investment
• Moderate Process Change & Elimination of Culture Shock
• Appropriate Benefit Realization
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Case Study- Hospital Group
• Developed 5 Year Strategic Networking Plan
• Assessed Centralized Applications Opportunities
• Voice Mail
• E-mail & Fax Messaging
• Call Center
• Investigated Patient/Customer Service Level Management Tools
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Scheduling Of Appointment/Procedures
Nutrition/Wellness Programs
Billing/Accounts Payable Departments
IT Help Desk
• Assessed Productivity Enhancement Applications
• Audio/Video Conferencing
• Employee/Doctor Mobility
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Analyzed Converged Voice/ Data/ IP WAN Opportunities
Reviewed Disaster Recovery Services
Authored RFP For Infrastructure Upgrade
Assisted In Vendor Selection
T.A. Wallace & Associates, Inc. Proprietary Information
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Case Study: Health Care System
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BUSINESS
STRATEGY
APPLICATIONS
Interoperability &
Collaboration
USER
INTERFACE
Select Communications Platform
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Savings & Service Improvements
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Pre-Implementation- $149K
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Function Based
Devices/Features
FOUNDATION
System Platform
Network Alignment
Robust Feature & Application Set
Automatic Failover and DR Capability
Centralized Functions (VM, Auto Attendant, ACD)
Standardized User Interface and Device Portability
Integrated Messaging & Mobility Applications
Unified Communications to Enable User Preferences
User Friendly Management System to Measure
Performance, Improve Productivity, Drive Savings
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Management System Trunk Optimization
Reduced Maintenance/Support Costs
$152K
$ 51K
Post Installation Soft ROI
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T.A. Wallace & Associates, Inc. Proprietary Information
$67K
$64K
$12K
$ 6K
Post Installation Hard Savings- $203K
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MANAGEMENT PROCESS
Flexpath to PRI Conversion
Line Audit Project
Correct Billing Plan for Operations Ctr
Oncology Ctr. Replace Analog Lines
Unified Messaging- Recover 2 Weeks/User Productivity
Improved Patient Services- Centralized ACD
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Opportunities To Improve Services & Control Costs
• Network Audit & Assessment:
• An In-depth Review Will Provide A Good Baseline For Strategic Planning And
Usually Uncovers Immediate Savings.
• Stakeholder Interviews Will Uncover Business Imperatives
• Network Design & Vendor Contract Negotiations:
• Develop Design For New Infrastructure
• Develop And Issue RFP To Major Vendors/ Distributors
• Evaluate Vendor Responses And Make ROI/ TCO Recommendations
• Project Management
• Develop Project Plan
• Coordinate Implementation & Validate Billing.
We work strictly on a retainer basis and do not accept “contingency” arrangements.
The benefit for Caritas Christi is that we are focused on supporting your mission, not
on finding solutions that increase our fees.
T.A. Wallace & Associates, Inc. Proprietary Information
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Thank You
We appreciate the time you spent with us today. To discuss specific ways to improve
your business results with networked communications, please call us directly.
Thomas A. Wallace (Tom)
David M. Paruti
(Dave)
President
Senior Consultant
(508) 758-9217
[email protected]
(508) 468-2988
[email protected]
For more information,
please visit us
on the Internet at
tawallaceassociates.com
Member Firm
Society of Telecommunications Consultants
T.A. Wallace & Associates, Inc. Proprietary Information
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