Transcript Slide 1

BT’s Next Generation Network
for resellers
Event objectives
• Build awareness of BT’s next generation network and the
migration process
• Share the most relevant information
• Explain the call to action for resellers and explain how and why
you should get involved
• Answer your questions and establish where to find required
additional information
Agenda
Welcome & introduction
What is BT’s next generation network (NGN)?
What this means for the reseller community & what
the reseller community needs to do
Q&A
Break
BT’s testing programme including focus on Customer
Premise Equipment (CPE) compatibility testing
Switched-on communications campaign overview
Q&A
Event close (followed by lunch)
BT’s next generation network
Why? What? When?
“Technology is not kind. It does not wait. It does not say
please. It slams into existing systems. Often destroying
them, while creating new ones.”
Joseph Schumpeter (1937)
For example...
Since the invention of the microprocessor, the cost of
moving a byte of information around has fallen on the order
of 10-million-fold…
Putting it into context…
That's as if a 747 plane, once at $150 million a piece, could
now be bought for about the price of a large pizza.
Setting some context for BT’s 21CN in the UK
• 20+ million customers (30M lines) in the UK
• Residential ► SMEs ► Large corporates
• Regional
► National ► Virtual CPs
• PSTN/ISDN ► Leased lines ► Broadband ► IP/MPLS/Ethernet
21CN – three key objectives
Offer exciting new
services for end users
faster than before
Speed to
market
End user
experience &
empowerment
Cost
transformation
Reduce costs and grow cash
cost savings - expected to
amount to £1 billion per annum
Empower the end user
with control, choice and
flexibility like never
before including
communications from
anywhere to any device
BT’s current UK network
PSTN
Copper
Leased lines
PSTN
KStream
DSL
ATM
PDH
access
IP
Fibre
SDH
access
SDH
VC-12
SDH
VC-4
MSH
-SDH
PDH
access
PDH
End
User
~5.5k
sites
~2k
sites
~1k
sites
~300
sites
~100
sites
~15
sites
BT’s 21CN in the UK
Multi-service access
Converged core
Class 5
Call Server
Copper
WWW
IP-MPLS-WDM
Fibre
MSAN
ISP
Content
Wireless
End
User
~5.5k
sites
~100
sites
The network components
BRAS
MSAN
Metro
IP/MPLS/SDH
core
Ethernet/SDH
backhaul
MSAN
Metro
Metro
Metro
Call
server
21CN – an end-to-end transformation
Service
21CN
customer
experience
Web21CN
Core
network
convergence
Network
Remake
the portfolio
Products
Preparing for going live
Voice transformation trial
Customer equipment compatibility
testing
Strategic solution lab testing
Interoperability testing
Strategic solution deployed in
South Wales
Integrated system and process
testing
End customer communications
Exchange migration process
testing
End user migration progress
2011
2010
2009
2008
2007
Broadband
PSTN
Both
21CN – planning the UK rollout
• Industry agreed rollout plan to get 21CN across the UK in the
quickest possible way
• Industry is working hard to ensure smooth end user migration
Broadband
• To maximise the early end user footprint
and to drive the UK broadband industry
• Up to 24Mbit/s broadband available from early 2008
PSTN / ISDN
• Replacement of older equipment first
• Rural exchanges migrated with urban neighbours
Obligatory product headlines
• 21CN roll-out will cause little or no change to many of today’s products
• 21CN will enable new Access, Broadband and data products
Product portfolio impact
• Migrating – Migration of existing products to 21CN. Includes:
– PSTN (includes, for example, CPS, Least-Cost Routing)
– ISDN2e, ISDN30e, WLR, DASS2
• New – New products enabled by 21CN. Includes:
– Wholesale Broadband Connect
– Wholesale Broadband Managed Connect
– Wholesale Broadband Connect Converged
– Voice Line Access
• Retaining – Products retained on existing platform for the time
being
– Analogue PCs, KiloStream, MegaStream
• Retiring – Products that have reached the end of their life-cycle
or that have a replacement in the new portfolio. Includes
– Pre-ETSI ISDN, Meter Pulse Facility, Smart Divert, DataStream
New product launches
• Voice Line Access
Like WLR but the line is controlled by the service provider for incoming and
outgoing calls
• Wholesale Broadband Connect
Like IPstream and Datastream (which it will gradually replace) but with
downstream speeds of up to 24Mbit/s
• Wholesale Broadband Managed Connect
Like WBC but with more flexible handover arrangements and optional
managed services
• Wholesale Broadband Connect Converged
Like WBC but includes a voice line capability controlled by the service provider
21CN – key points
• Customer experience is paramount during the migration
• Industry-wide engagement
• Massive scale, huge investment
– All PSTN, ISDN and broadband lines hosted on BT’s network will be
migrated to a new network
• Driving a radical simplification
– Moving from service-specific platforms to a multi-service platform
• Little or no change to existing products
• Scope of 21CN does not require any immediate change to the copper network
• Implementation is underway
– Planned to complete by 2011
In summary …
BT serving
exchange building
End customer site
DSLAM
20CN
PSTN switch
Access network
copper pairs
ISDN
MSAN
21CN
Main
frame
• Deployment of BT’s 21CN
• Disconnect copper pairs from 20CN and re-connect onto 21CN
•
•
•
•
No change to CPE
No change to home or office wiring
No change to copper access network
No need for end customer site visit
BT’s next generation network
Why? What? When?
for more information visit
www.btplc.com/21CN
BT’s NGN – what it means for the
reseller community & what the
reseller community needs to do
A major change for the industry…
Service
21CN customer
experience
Web21CN
Core
network
convergence
Network
Remake
the portfolio
Products
...but a great opportunity
Why resellers should get involved
and the value add for your customers
Why get involved?
• To avoid problems – real or imagined
• To provide informed, proactive advice to your customers
• To pre-empt customer issues on things like CPE and outages
Adding Value
• You can add value to your customer relationships
• You can help build awareness of the switched-on campaign.
• Future opportunities for new products.
Practicalities of the migration process
• It will be a phased migration programme over 5 years and you
need to be aware of the migration schedule
• There will be service breaks – e.g. PSTN migration up to 3
minutes outgoing and 30 minutes incoming and there will be a
voice service outage as a result of broadband migration
• There will be an impact on some products and services e.g.
withdrawal of meter pulse and changes to Smart Divert
• The most up to date information on migration impacts can be
found in the Transfer Engineering Matrix – via Consult21 website
How to be engaged and build awareness
• Remember that your supplier/carrier can raise
any specific issues on your behalf through the
Consult21 programme
• Work together to support your customers
• Understand the key impacts and build awareness
• Be engaged and involved with the reseller
communications programme
• Use the switched-on toolkit materials
An industry joined by a common goal
• FCS, Gamma Telecom and other members of industry involved
• Reseller Communications Working Group in place since January 2007
– to build awareness of the migration programme with the reseller
community, e.g. webcall programme
• End user switched-on communications programme launched in
October 2006
• Supported by Ofcom
Reseller call to action – you can help by ...
•
Providing pro-active advice and support to your customers
•
Providing reassurance and information to your customers
•
Building awareness of the switched-on campaign
•
Being aware and prepared:
– know where to go for information
– use the switched-on communications toolkit
– register for the reseller database
Questions

Answers
Break
(15 minutes)
Agenda
BT’s testing programme including focus on
Customer Premise Equipment (CPE) compatibility
testing
Switched-on communications campaign overview
Q&A
Event close (followed by lunch)
21CN Testing Overview
The many facets of testing
• Proof Of Concept
• Vendors testing
– Conformance Testing (CT), Multi-Vendor CT (MVCT) and Network Integration Testing (NIT)
• OSS testing
– Integration Verification & Validation Testing (IVV&T), end to end OSS testing
• Infrastructure/network testing
– NIT and First Office Application (FOA)
– CPE testing
• Service testing
– User & Live Acceptance Testing (UAT/LAT), Service FOA (SFOA), Consult21 Conformance Testing
Working Group, Experience Development Centre (EDC), Supplier & Carrier test facility Swansea
• Transfer engineering
• Test tools and test automation
Proof of Concept Environments
Network Assurance Laboratory (NAL) – NIT / IV&VT
Safe to Connect’s
Infrastructure FOA
LAT & Service FOA’s
Voice / Data / Broadband
LAT & Transfer Engineering FOA’s
Voice / Broadband / ISDN
Component
Tests
S
a
f
e
100,000s
t
o
L
i
v
e
E2e
tests
10s
Test
complexity
First Office Application (FOA) - Approach
BRAS
Data Centre
Core
Metro
MSAN
BRAS
Broadband Remote
Access Server
MSAN
MSAN
Multi Service Access
Node
Element Managers
and OSS
FOA
First Office
Application
IP
Internet Protocol
CS
Core
DC
Metro
DC
Data Centre
CS
Call Server
Tx FOA
BRAS FOA
Tx
Transmission
IP FOA
V
Voice
CS FOA
BB
Broadband
V MSAN FOA
Infrastructure FOA
BB MSAN FOA
Operational Testing
Voice Service FOA1
Broadband Service FOA1
Transfer Engineering FOA1
Data Services FOA1
Trials & testing - three phased approach
PHASE 1
PHASE 2
Proof of concept trials /
lab testing
Out of service trials
(FOA1)
PHASE 3
In service / live trials
(pathfinder)
(FOA2)
• Proving the manual/automated methods for preparing the frame for Transfer
Engineering (migrating the customer to 21CN)
• Producing quality procedures
• Testing the synthetics used in modelling resources
• Assessing the impacts on customer service
• Progressively introducing the testing and trialling of Voice, Broadband and ISDN
migration methodologies
• Use of business scenarios / test cases to provide end-to-end testing of migration
BT’s 21CN & Customer Premise
Equipment (CPE) compatibility
21CN CPE compatibility
• What are the implications for CPE of 21CN?
• Objectives and scope of CPE Compatibility Testing programme
• CPE Compatibility Testing progress & focus
• Result publication
• Information and reference
What are the implications
for CPE of 21CN?
Implementing services on 21CN
PSTN:
• New PSTN line cards in new MSAN edge equipment
• IP packet based transport of voice data (legacy PSTN uses switched circuit
transport)
ISDN:
• New ISDN line cards in new MSAN edge equipment
• IP packet based transport of voice data (legacy PSTN uses switched circuit
transport)
Broadband:
• New ADSL/ADSL2+ line cards in new MSAN edge equipment
• Same IP packet based transport as existing broadband
Some of these changes cause certain characteristics to differ from those on the
existing network
CPE related 21CN differences
PSTN
• Loop current: maximum off-hook loop current reducing
• Ringing implementation moving to balanced ringing
PSTN and ISDN
• Echo cancellation used unless fast modems are detected
• Audio path discontinuities when jitter buffers adapt
• End-to-end delay increasing
Broadband
• No fundamental changes expected
Network is built to standards
BT Suppliers Information Notes (SINs)
• Migrated services will continue to be consistent with what is in the
current SINs
UK transmission plan
• 21CN meets the performance criteria & specifications of ND1701
issued by the NICC
CPE compatibility testing:
Objectives and scope
Objectives of CPE Compatibility Testing
• Feedback into the 21CN design, if and when compatibility issues are
found
• To help rule out CPE compatibility related issues or identify and apply
appropriate solutions ensuring detail is available to all relevant
stakeholders
• To help manufacturers and other stakeholders ensure that CPE
functions properly on 21CN
• Where relevant, assess impact of migration process
CPE compatibility testing:
Progress & focus
Testing update
PSTN
• Standalone mass market (business & consumer) - no significant
problems
• PBXs. 1 issue
• Devices that connect to some form of receiving centre - a very few
devices have issues
Broadband
• Well down track with initial testing of around 70 ADSL modems &
modem/routers representing all existing chipsets - no problems to date
ISDN2/30
• Testing yet to start – trial ISDN migrations March ’08, Oct ’08 for mass
migration
High priority categories
• Security
• Telecare
• Telemetry
• ATM
• PoS terminal
• Payphones
• Emergency phones
We are collaborating with …
•
Carriers & Suppliers
•
BSIA – British Security Industry Association (Security systems)
•
TSA – Telecare Services Association (Social & Telecare for the vulnerable)
•
ENA – Energy Networks Association (Gas & Electricity)
•
WITS – Water Industry Telemetry Standards (Water Industry)
•
Environment Agency
•
Link Network (ATMs)
•
Home Office – specifically custodial services (Tagging devices)
•
APACS – UK Payments Association (EPOS/EFTPOS)
•
Payphones
•
CAA/NATS – Civil Aviation Authority & National Air Traffic Services
•
Trinity House – lighthouses, coastguard
•
Fire Industry Associations
•
Network Rail (Railside emergency phones, signalling etc)
•
Lifts & Emergency Phones
... and the list is growing.
CPE compatibility testing:
21CN test result publication
Switched-on test result examples
Information and reference
Information sources
General information about 21CN can be found at:
http://www.btplc.com/21cn
Information about 21CN and migration can be found at:
http://www.switchedonuk.org
BT Supplier Information Notes (SINs) can be found at:
http://www.sinet.bt.com
The UK Transmission Plan can be found at:
http://www.nicc.org.uk
The public information campaign to
communicate about the process of
migration to BT’s next generation network
Background
•
Between 2006 and 2011, BT will migrate voice, broadband, and ISDN
services to a next-generation network (NGN)
•
Customers may experience some minor service interruptions at the point
of migration to the NGN
•
The Industry agreed to communicate about the migration to ensure any
end user disruption is minimised
•
The communication is being managed by a working group comprised of
representatives from Communication Providers (CPs), resellers and
industry associations
•
Ofcom is involved in and supportive of this activity
Who will we be affected by the
process of migration to BT’s NGN?
Whose products and services run over a BT line
What is switched-on?
• Switched-on is the name of the public
information campaign to communicate
about BT’s migration to a NGN
• Switched-on is not commercial in any
way and is not designed to give any
single provider a competitive
advantage. It will not communicate
any new services or benefits enabled
by the new network for BT or any
other CP
The aim of switched-on
•
To inform all UK based consumers, SMEs and resellers about the process
of migration
•
Build awareness and understanding of the migration programme
•
Help people find additional support and information
Small business communication collateral
The communications toolkit
•
To ensure communications regarding the new network and the process of
getting switched-on are consistent across the industry, a comprehensive
toolkit of collateral and guidance has been created
•
Contents include:
– Artwork and brand guidelines
– Downloadable banners for websites
– Call centre briefing pack
– Notes for editors
– Consistent messaging to cut and paste into reseller communication
– The latest version of this presentation
•
The latest toolkit materials can be downloaded from the communications
area of the Consult21 website and will be added to over time at
www.btwholesale.com/consult21
CP toolkit
The aim of the switched-on
communications campaign for resellers
• Give you the essential information you need
• Keep you informed about essential programme updates
• Advise where action may be required
• Help you keep your customers updated
Communications programme
activities for resellers
• Switched-on presence at selected industry, CP and specific bespoke
events
• Knowledge building webcalls
• Reseller newsletter
• Editorial/advertising in channel trade press
• Reseller area in Consult21 website with communication toolkit
Registration form
Reseller newsletter
So what do you need to do now?
•
Build awareness of switched-on and the process of migration with your
employees, business partners and customers
•
Keep in contact with your supplier/carrier about the migration programme
and timescales
•
Promote the switched-on website and email enquiry address as
appropriate: http://www.switchedonuk.org
•
Register for the database if you have not done so to date and listen in to
the webcalls
•
Give us feedback! What do you need to hear about, where do you need
clarification and what other materials will help you with your
communications?
Questions

Answers
Event close
•
Thank you for your participation today
•
URL link for slides will be loaded on the reseller sections on the
consult 21 website www.btwholesale.com/consult21 and on the
switched-on website www.switchedonuk.org/
•
Remember to register for the e-newsletter and updates
•
Remember to visit the switched-on website
•
Remember that your supplier/carrier can raise any specific issues on
your behalf through the Consult21 programme