Transcript Verizon Business IP Trunking

Avaya and IP Trunking
The BEST Fit!
© 2008 Avaya Inc. All rights reserved.
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Avaya and Verizon Business IP Trunking
The BEST Fit!
Agenda
WHO is Verizon Business?
WHAT is the Value of IP Trunking?
WHEN should you position BEST IP Trunking?
WHERE is the technology going?
© 2008 Avaya Inc. All rights reserved.
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Verizon Business
An Avaya AlliancePartner Program Platinum Member
Delivering the key strengths of Verizon Business and Avaya to our customers
Offering the right combination of consulting,
solutions and support, you can confidently move
forward into the world of IP Communications
Expert Pre-Sale Certification Levels
As of May09 Verizon Business Holds
–
293 Product Authorizations held by 63 VZ Associates
–
142 Certifications held by 37 VZ Associates
© 2008 Avaya Inc. All rights reserved.
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Verizon Strengths
Integrated,
• Dense local footprint
Reliable, and
Secure Capabilities • Extensive IP expertise
Seamless
Solutions
End-to-End
Expertise to
Deliver Globally
Delivering on
Your Vision
• Portfolio of services – IP Flexible T1, IP Integrated Access,
IP Trunking, and Hosted IP Centrex
• The ability to grow and change with your business
• Proven VoIP expertise and experience
• Industry solutions
• Expert guidance and support
• Verizon Business strength and technology leadership
• Speed and innovation
BEST is available in the U.S. with IP Trunking and IP Integrated Access services.
see
yourreserved.
Verizon Business account manager for VoIP availability at your locations.
© 2008Please
Avaya Inc.
All rights
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Why Avaya DevConnect?
VzB & Avaya
Certified SIP Trunking Solutions
In tight collaboration with Verizon Business, Avaya has tested and
certified these SIP Trunk service offers with Avaya’s Products in
Avaya’s Systems Interoperability Test Lab (SITL) to assure the highest
level of compliance to IETF SIP standards and interoperability
between Avaya’s solutions and the Verizon Business SIP trunk service
offers.
© 2008 Avaya Inc. All rights reserved.
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Green Issues Are Moving to the Forefront
Q: When making
infrastructure
purchasing decisions
do environmental
issues, such as
power consumption,
affect purchasing
decisions?
Very often
Very Rarely
14%
11%
20%
Often
26%
Rarely
29%
Sometimes
© 2008 Avaya Inc. All rights reserved.
Source: Canalys Converged Channel Panel, July 2007 (106 respondents)
© canalys.com ltd.
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Verizon Business IP Trunking Options
help turn Avaya Green
IP Trunking
Next generation trunking, enabling optimized network
and premise equipment configurations
VOIP Inbound Services - IP Toll Free – IPECC - VILO
Next generation Advanced 800 Service over IP
–
Advanced inbound and routing features for Large Contact
Centers and distributed branch/retail operations
IP Trunking with BEST
B.E.S.T. = Burstable Enterprise Shared Trunks
Targeted to large, distributed customers, >100 locations,
smaller branch offices requiring local numbers
© 2008 Avaya Inc. All rights reserved.
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Avaya CM with
Verizon SIP Trunking
© 2008 Avaya Inc. All rights reserved.
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Why SIP Trunking?
Limitation & Challenges of Private IP (H.323) Trunking
• Private IP (H.323) trunks are limited to VoIP communications between internal systems/sites
• Separate TDM interfaces are required for external communication
(partners/suppliers/customers)
• Extra cost, extra hardware, extra complexity
PSTN
Local &
Long Distance
Customers/ Partners/ Suppliers
IP WAN
IP Data &Telephony
LAN
LAN
IP Phone
© 2008 Avaya Inc. All rights reserved.
Internal Communications
IP Phone
IP Phone
IP Phone
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SIP Trunking
A Single Pipe to the Cloud
• Single IP link for voice/data
• Optimize use of WAN access by consolidating voice and data services
• Eliminate PSTN interfaces for long-distance and local access
• Assign local telephone numbers to any ‘virtual location,’ independent of physical location
• Save on toll charges
• Prepares for future SIP solutions
PSTN
Local &
Long Distance
Customers/ Partners/ Suppliers
WAN
H.323
LAN
LAN
IP Phone
© 2008 Avaya Inc. All rights reserved.
IP Phone
IP Phone
IP Phone
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Avaya CM IP Trunking Solution
SIP Enablement Services (SES)
IP Trunking
PSTN
G860
DS3/ISDN
CM
CM Branch Edition
Meeting Exchange
Modular Messaging
SES
SIP
© 2008 Avaya Inc. All rights reserved.
SIP
Voice Portal
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Avaya CM IP Trunking Solution
Session Border Controller (SBC)
IP Trunking
PSTN
G860
DS3/ISDN
CM
CM Branch Edition
SBC
Meeting Exchange
Modular Messaging
SES
SIP
© 2008 Avaya Inc. All rights reserved.
SIP
Voice Portal
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Avaya CM IP Trunking Solution
CM 5.1 Direct Connect
IP Trunking
PSTN
G860
DS3/ISDN
CM
SBC
Meeting Exchange
SES
Note: Premise based SBC and interop testing required for Direct Connect
© 2008 Avaya Inc. All rights reserved.
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Reduce/Eliminate Enterprise Hardware
DS1 Enterprise Examples
Configuration
G650 MGs
Circuit Packs/Media Modules
Savings
(List)
500 Stations - 50 Trunks Enterprise
TDM Stations
T1 Trunks
2
21 - 24 port DCP circuit packs
3 - DS1 interface cards
---
Benefits of IP Trunking
TDM Stations
SIP Trunks
2
21 - 24 port DCP circuit packs
2 - CLAN
2 - 320 IP Media Resource
-$29,465
IP Stations
SIP Trunks
Reduce HARDWARE components
Reduce FOOTPRINT requirements
2 - CLAN
1
1 - 320 IP Media Resource
Reduce POWER consumption
12,000
Stations - 1,200 Trunks Enterprise
Reduce
MAINTENANCE
charges
TDM Stations
T1 Trunks
43
500 - 24 port DCP circuit packs
62 - DS1 interface cards
---
TDM Stations
SIP Trunks
39
500 - 24 port DCP circuit packs
2 - CLAN
39 - 320 IP Media Resource
-$507,615
IP Stations
SIP Trunks
4
49 - CLAN
2 - 320 IP Media Resource
$2,323,685
© 2008 Avaya Inc. All rights reserved.
$74,660
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CM & IP Trunking - Energy Efficient
Cut power consumption by up to 90%
Example – Headquarters Location with Avaya Communication Manager
CM – Traditional PSTN
Connectivity
Headquarters
Verizon Business IP
Trunking and Avaya IP
Stations
12,000 digital stations/1200 trunks
Headquarters
43 G650 Media Gateways
4 G650 Media Gateways
500 DCP Cards
49 CLAN Boards
62 PRIs to PSTN
2 IP 320 Media Resources
Total BTU/hr
gateway power consumption
Total gateway power Savings
consumption
= 50,700
5,200 BTU/hr
55,900 BTU/hr
© 2008 Avaya Inc. All rights reserved.
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Verizon Business IP Trunking Simplifies
Network Management
Enables an end-to-end solution
Drives operational efficiencies and
helps control costs
Helps address business continuity
needs
Leverages IP backbone to access
PSTN services
© 2008 Avaya Inc. All rights reserved.
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Verizon Business IP Trunking
Enables an End-to-End Solution
IP Trunking
Standard TDM
Trunking
Design flexibility for
multi-site enterprises
Limited design options
for multiple sites
Regional pricing
and features
Limited ordering options
Separate Voice and
Data Networks
Limited flexibility for
Business Continuity
© 2008 Avaya Inc. All rights reserved.
National calling features
and pricing
Verizon
Business
IP Trunking
Broad national footprint
Per port and shared
trunk pricing plans
Single Network for
Voice and Data
Enhanced IP based
fail-over solutions
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Basic IP Trunking
How it Works
Location A
Concurrent Call Ports
10 Total Ports
5 Used
5 Available
Concurrent Call Ports represent
simultaneous inbound and outbound
local and LD calls, or ‘SIP paths’
Location B
Concurrent Call Ports
10 Total Ports
5 Used
5 Available
Verizon VoIP
Network
PSTN
Gateway
Location C
Concurrent Call Ports
10 Total Ports
10 Used
0 Available
© 2008 Avaya Inc. All rights reserved.
Public
Switched
Telephone
Network
X
No additional calls
can be connected
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Adding BEST
Enterprise-level Concurrent Ports
BEST Tracker
Location A
Concurrent Call Ports
10 Total Ports
5 Used
Concurrent Call Ports
10
10
10
30
Location A
Location B
Location C
Enterprise CC Ports
Enterprise CC Ports
30 Enterprise Ports
20 Used
10 Available Enterprise
CC Ports
Location B
Concurrent Call Ports
10 Total Ports
5 Used
Location C
Verizon VoIP
Network
Public
Switched
Telephone
Network
PSTN
Gateway
Concurrent Call Ports
10 Total Ports
10 Used
© 2008 Avaya Inc. All rights reserved.
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BEST
How Burst Works
BEST Tracker
Location A
Enterprise CC Ports
Concurrent Call Ports
10 Total Ports
5 Used
5 Burst Allowed
for Location C
30 Enterprise Ports
20 Used
10 Available Enterprise
CC Ports
Location B
Concurrent Call Ports
10 Total Ports
5 Used
Verizon VoIP
Network
PSTN
Gateway
Location C
Concurrent Call Ports
10 Total Ports
10 Used
5 Burst Allowed
© 2008 Avaya Inc. All rights reserved.
Public
Switched
Telephone
Network
5 additional
incoming calls
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BEST
Important Traffic Management Considerations
BEST Tracker
Location A
Enterprise CC Ports
Concurrent Call Ports
10 Total Ports
10 Used
5 Burst Allowed
All Enterprise Ports
are Being Used
No Additional Calls
are Allowed
30 Enterprise Ports
30 Used
0 Available Enterprise
CC Ports
Location B
Concurrent Call Ports
10 Total Ports
10 Used
5 Burst Allowed
Verizon VoIP
Network
PSTN
Gateway
Location C
Concurrent Call Ports
10 Total Ports
0 Used
0 Calls Allowed
© 2008 Avaya Inc. All rights reserved.
Public
Switched
Telephone
Network
X
No calls can
be connected
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BEST at Work
Large National Retail Chain – Customer Application
Business Problem
Challenged with managing voice
communications for more than
1,000 stores distributed nationwide
Supporting a variety of key telephone
systems
Required average of (12) local
telephone lines, sized for high peak
Required separate telephone
numbers and ‘hunt groups’ for
departments
Low traffic efficiencies
Purchased local lines from variety
of ILECs, with no common
contract/offer; difficult to manage
© 2008 Avaya Inc. All rights reserved.
Verizon’s IP Trunking
and BEST Solution
Allowed customer to manage voice
communications across the enterprise
Provided single solution/single contract
for all local service requirements
Optimized customers local resources
since peak busy hour; could be shared
across time zones
Reduced number of lines required
at each site from 12 to 5
Cost savings justified upgrade of
data network plus an additional 25%
savings
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Burstable Enterprise Shared Trunks
Summary
Verizon’s IP Trunking Service with
Burstable Enterprise Shared Trunks allows customers to:
Share enterprise capacity for peak traffic
Consolidate access for voice and data services
Control Costs
Leverage a single vendor solution
Support flexible business continuity options
Manage local services from a central location
Only Avaya and Verizon Business can offer customers the BEST solution,
which delivers a compelling TCO and helps justify the migration to IP Telephony!
© 2008 Avaya Inc. All rights reserved.
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Avaya CM Branch
Verizon IP Trunking Retail
Branch Applications
© 2008 Avaya Inc. All rights reserved.
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Avaya CM Branch and IP Trunking
The BEST Fit!
COMMUNICATION MANAGER
BRANCH (CMB)
Data Center
Optional
IP TRUNKING CERTIFIED BY
VERIZON BUSINESS AND AVAYA
Voice Portal
Optional
SIP
Communication
Direct IP trunking from the branch to
VZB IP Trunk using SIP
•
SES Home
Manager
SES Edge
Voice, IM, Presence
Central
Management
•
•
Centralized IP Trunking to the branch
Automatic Route Selection
SIP
SIP
Trunks
•
Failover to local PSTN facility
•
Small
Branches
i40
Feature engine
Gateway
Voice Mail + AA
SIP
AES-Lite
© 2008 Avaya Inc. All rights reserved.
•
Medium
Branches
i120
Feature engine
Gateway
Voice Mail + AA
SIP
AES-Lite
•
•
•
SIP over UDP
Supported codecs G.729 and G.711
Configure Public SIP Trunks in CM-B
Centralized Management tool
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&
Joint Solution Offers
© 2008 Avaya Inc. All rights reserved.
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Understanding Avaya and Verizon Business’s complimentary SIP Trunk and
Application Solutions
Enterprise
VzB Private IP (PIP)
CM
CM-B
VzB IP Trunking
CERTIFIED WITH
CM3.1, CM4, CM5.1, CMB
(CM5.2 and SM 1.1 pending)
VzB VoIP Inbound
and
VzB IP Enhanced Contact
Center Services
Certified with CM5.1
(CM5.2 and SM1.1 pending)
Mobility
Avaya
and
Verizon
Business
EC500
ONE-X MOBILE
IP SOFTPHONE
IP AGENT
CM
CM-B
SMB / Mid
CM -B
IP Trunk
BEST
AURA Session Manager
currently undergoing lab
certification
by VzB and Avaya
Future
SIP CC
Voice Portal
© 2008 Avaya Inc. All rights reserved.
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Verizon Business Network/Service Offers
In Motion with Avaya Today
Private IP (PIP)
Verizon’s MPLS Service (UUNET / MCI Network)
IP Trunking & “B.E.S.T.” Burstable Enterprise Shared Trunks
–
Slightly higher cost per trunk, but more flexibility with how trunks can
be used/shared across enterprise
Drives demand for Private IP MPLS Service
© 2008 Avaya Inc. All rights reserved.
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Thank you for your time today!
© 2008 Avaya Inc. All rights reserved.
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