Transcript HP OpenView Data Extraction and Reporting

HP OpenView Data Extraction
and Reporting
Bill Emmett
Software Design Engineer
HP OpenView Integration Lab
Hewlett-Packard Company
The Reporting Challenge
Measure the success of delivering more IT services
Corporate
while using less resources
Management
Reports to help make
informed infrastructure
design decisions for
future needs
Planning Department
Business
Management
•More bandwidth
•New IT Services
•Redesign infrastructure
Reports measuring
quality and volume
of IT services
Reasons to extract and mine data
using PC-based reporting tools
• Answer specific questions about your
environment
• The report can be shared in a common
format
• Separate roles of report designer and report
user
• Use currently existing talent and tools
• Opportunity to merge multiple sources of
data into a single report
Agenda
• Concepts - tools and methods
• HP OpenView product reporting
–
–
–
–
Network Node Manager
IT/Operations
MeasureWare and PerfView
Service Reporter
• Strategic reporting concepts
Objectives
• Understand why data extraction and
reporting is beneficial
• Understand the concepts, tools, and
processes involved in HP OpenView data
extraction and reporting
• Gain additional insight on the reporting
capabilities of NNM, ITO, MeasureWare,
PerfView, and Service Reporter
Tools and Methods Overview
Import from
file
Flat
Text
File
OpenView Product
Export to file
DSI Log
file
Query requests
and responses
Client PC
ODBC
or
CGI/
HTTP
Data
Warehouse/
SQL
Database
Non-SQL
OpenView
Data Stores
Examples:
•Binary data files
•Log files
PC Clients
Microsoft Excel97
• Powerful import/export
capability
• Run queries against ODBC
source and display it in
spreadsheet
• Perform statistics analysis,
graphing, summarization using
spreadsheet functionality
Seagate Crystal Reports
• Develop a template once,
then run reports based on a
template
• Export reports to HTML
format
• Powerful wizards to generate
SQL queries
• Capable of generating many
types of graphs, and
formatting data in many ways
Business Objects
• Powerful software which
allows users to create ad-hoc
and periodic reports
• Administrators can customize
Business Objects so that
users enter real-world
queries, and do not have to
use SQL
• Available on NT and Unix
platforms
Microsoft Access
• Relational Database
Management System
(RDBMS) for Windows
95/98/NT platform
• Includes query and reporting
capabilities
• Ideal for integrating business
and network/system/service
management data
Custom Applications
• IT departments build, test,
and deploy “homegrown”
applications
• Could be developed using
MS Visual Studio or one of
many other application
development environments
• Decouples data from
application
SQL databases and ODBC
Oracle RDBMS
• Used by IT/Operations and
Network Node Manager
• HP OpenView supports Oracle
7 and 8
• PC Clients use SQL*NET or
Net8 to access the database
across the network
• Considered the most complex
of the OV-supported databases
Microsoft SQL Server
• Supported by Network Node
Manager and ManageX
products
• Version 6.5 is currently
supported
• Customers install and perform
basic configuration of SQL
Server -- HP OpenView creates
database once this is performed
Microsoft Access/Jet Database
• Jet database embedded in
ManageX and Service
Reporter
• Lightweight database -- ideal
for staging data for report
generation
• Easy to generate your own
reports using Microsoft
Access
ODBC - Open Database
Connectivity
•
•
•
•
The bridge between data source and query tool
Used for connecting locally or across the network
Standards based
Much more prevalent on Windows 95/98/NT
platform than on Unix
• Data Sources are defined on a system, and users
log in to other databases using these Data Source
Names (DSN)
ODBC Issues
•
•
•
•
ODBC driver version conflicts
Using ODBC across the network
Application behavior and consistency
Performance, and less “rich” data
HTTP and CGI
• Access to OV databases over the web
• CGI scripts pass SQL queries to the
RDBMS and return results to the
process/user which invoked the CGI script
• This technology is available in Network
Node Manager 6.0
Command-line Executables
• Used to export/extract data from an OV
application and process it further
• Often used as input to shell or PERL scripts
• Examples include ovtopodump(NNM) and extract
(MeasureWare)
HP OpenView Database
Documentation
• Entity-Relationship
diagrams identify and relate
tables to each other
• Data dictionaries describe
the contents of each table
• Between these two sources,
IT departments should be
able to make their own
reports
Data Sources
P roduct
NNM
IT O
IT O
M easureW are
D ocum ent T itle
R eporting and D ata A nalysis w ith H P O penV iew N N M
H P O penV iew IT /O perations R eporting and D atabase Schem a
H P D ocum entation Part #
J1240-90002
B 6941-90007
D atabase E ntity D iagram s
N /A
D ictionary of O perating S ystem P erform ance M etrics
B 4967-90013
•NNM and ITO documents usually installed on management
station
•MeasureWare document is not referring to a RDBMS, but is
still worth referencing
•All of these documents available on the web at
http://www.openview.hp.com
HP OpenView Network Node
Manager
• Layout of network and
system topology
• Status of systems and
network devices
• Measurement of network
devices using SNMP
• Integrates with over 300
partner applications
Data Available in NNM
• Topology
• Events
• SNMP
Information
NNM Topology Data
• Basic information regarding nodes
and interfaces of the devices on a
network
• The “inventory” of your network
• Examples include system nodes, IP
addresses, and router interface
information
NNM Event Data
• Information regarding the status
of the devices on a network
• Information regarding the status
of NNM and third-party
applications
• Information regarding threshold
violations based on SNMP-based
data
NNM SNMP Trend Data
• SNMP-based data gathered
via snmpCollect, focused on
a specific attribute
• Trend data is the basis for
setting performance
thresholds, which generate
events when exceeded
• Examples include
%Interface Utilization and
network collisions
Accessing NNM Data
• Out-of-the-box reporting, which will be part
of NNM 6.1
• Use the NNM Data Warehouse, introduced
in NNM 6.0
• Use command-line executables, which have
been available for many releases
NNM Out-of-box Reporting
Web-based reporting
package shipping with
NNM 6.1
Tightly integrated with
the NNM Data
Warehouse
Reports in the area of
availability, exception,
inventory, and
performance
Configuring NNM Out-of-thebox Reports
Follow the wizard
through the steps.
The last step reviews
your report parameters
Select the report
that you want to
begin seeing on
a scheduled basis
NNM Reporting Architecture
Flow of data
Data Warehouse
Operational
Data
Topology
Manager
Events
System
ODBC Export, Aggregate and Trim
Data
Collector
MS
Access
NNM
Embedded
RDBMS
Excel
(1-2-3)
Crystal
Reports
Customer
RDBMS
(Oracle or MS
SQL Server)
Out-ofbox rpts
NNM Database Environments Databases
• Embedded Database
– Windows NT and UNIX
• Oracle
– Windows NT and UNIX
• MS SQL Server
– Windows NT Only
NNM Embedded Database
• Completely integrated into NNM (Backup,
start/stop, configuration)
• Little customer interaction required -- for
customers not interested in database
administration, just report generation
• Same embedded database technology as found in
other HP OpenView products
NNM and Oracle
• NNM 6.0 can configure Oracle 7.2.3, 7.3.4, and 8.0.4 to be
the analytical repository (Data Warehouse)
• Customer-supplied Oracle can coexist with other HP
OpenView applications
• Customers can readily use SQL*Plus and Oracle Reports
to create reports based on the Data Warehouse
• Best suited for customers with strong database
backgrounds and enterprise-level requirements
NNM and SQL Server
• NNM 6.0 can configure MS SQL Server 6.5 to be the
analytical repository (Data Warehouse)
• Uses ODBC drivers supplied with MS SQL Server
• Best suited for customers with strong database
backgrounds and enterprise-level requirements
NNM Interfaces - ODBC
• ODBC acts as the “bridge” between the Data Warehouse
and the reporting tool
• ODBC is pervasive in NT environments, but is much less
common in Unix environments
• The NNM Data Warehouse supports ODBC drivers from
database vendors on Windows NT
• NNM 6.0 supplies the ODBC environment on UNIX
NNM Interfaces - ovwebdata
• CGI program running on a web server that passes SQL
commands from the client to the Data Warehouse and
returns the results of that query to the user
• Underlying technology used in Excel97 contrib templates
• Possible interface for customers who want to write webbased tools to retrieve data from the NNM Data Warehouse
• Currently, this interface is not documented
Sample Reports - Excel97
Network exceptions and events
NNM Sample Reports - Excel97
Performance and availability
NNM Sample Reports - Excel97
Network and system inventory
NNM Sample Reports - Seagate
Crystal Reports
NNM Sample Reports Microsoft Access
HP OpenView IT/Operations
• Distributed system
management solution
• Agents monitor many
aspects of managed
systems
• Events are sent to
management console,
where operators or
automated processes
handle them
Data Available in ITO
• Many types of events, originating from
many sources
• Status of managed nodes
• Information regarding ITO operators and
administrators
ITO Database Environments and
Interfaces
• Oracle 7.3.4, Oracle
8.0.4, Oracle 8.0.5
• ODBC Access is
available with the use
of Oracle SQL*NET or
Oracle Net8
• Use ITO documents to
navigate through ITO
schema
ITO Data Access
• Use the ITO GUI
• Build your own
reports, using your
preferred PC based
query tool
• Use HP OpenView
Service Reporter
ITO Data Access Using the GUI
• 27 predefined
reports for
administrators, 12
predefined reports
for operators
• Use the Actions pulldown menu for ITO
• Report output can be
directed to the
screen, printer, or
file
Adding your own reports using
the ITO GUI
• Develop an SQL query
• Save the SQL query to the following location:
/etc/opt/OV/share/conf/OpC/mgmt_sv/reports/<lang>/ \
<unique filename>.sql
• Edit the configuration file which indexes reports
in the Reports menu:
/etc/opt/OV/share/conf/OpC/mgmt_sv/reports/<lang>/admin.rpts
/etc/opt/OV/share/conf/OpC/mgmt_sv/reports/<lang>/oper.rpts
Building your own ITO reports
using PC-based query tools
Query requests
and responses
SQL*NET
client with
ODBC DSN
configured
ODBC
using
Oracle
SQL*
NET
ITO
Database
SQL*NET
listener process
configured and
running on server
Accessing the ITO Database
using ODBC
• Use preconfigured
ODBC DSN “ov_net”
• Default report (readonly) user is opc_report
• Default password is
OpC_report
ITO Database Documentation
• Entity-relationship diagram for
table relationships
• “HP OpenView IT/Operations
Reporting and Database
Schema” defines fields in tables
• White Paper “HP OpenView
Data Extraction and Reporting”
summarizes process of
extracting data from ITO
Service Reporter and ITO
• Reports based on ITO
Management Server data
• 30 reports offered with
Service Reporter
• IT organizations can use
Crystal Reports to create
additional reports and
present them in Service
Reporter
ITO Sample Reports
ITO Messages
ITO Sample Reports
ITO Operators and Server Configuration
MeasureWare and PerfView
• Measure and report
hundreds of metrics on
managed systems
• Graph performance of
systems over time
• Perform planning and
capacity analysis
Performance Data
• Based on data collected by MeasureWare agents,
which reside on managed machines
• Data includes CPU performance, memory
utilization, network utilization, and many other
areas
• “Dictionary of Operating System Performance
Metrics” has details regarding metrics that are
available on each platform
ARM Data
• Monitor application
availability and
performance end-to-end
• Standards-based
• Measure performance
against pre-defined service
levels
Displaying Data in PerfView
• Display many metrics
on a system next to
each other, or…
• Compare the
performance of many
machines using a
single metric
Exporting data from
MeasureWare (1 of 3)
Select data source
(log file) and template
to export data from
Identify date range
for exporting metrics
Exporting Data from
MeasureWare (2 of 3)
• Templates define which
metrics will be exported,
and the level of
aggregation that will take
place during the export
• Templates also instruct
MeasureWare to export
data in a specific data
format
Exporting Data from
MeasureWare (3 of 3)
•Once data file is
created, open it in
Microsoft Excel97
•Use MS Excel97’s
Graph Wizard to
create the graphs
you need
•Save the file, and
distribute to others
in your organization
Exporting Data from PerfView
(1 of 3)
Connect to
appropriate data
sources
Select systems to
compare
Select metric to
compare systems on
Exporting Data from PerfView
(2 of 3)
Select “Export
Data” from pulldown menu
Identify where and
how you want to
export the data
The results of your
export operation
are shown
Exporting Data from PerfView
(3 of 3)
Each machine
that is compared
is represented by
a column
Use Excel97’s
Data Analysis to
analyze data
Examine statistical
results of Excel97’s
data analysis
Service Reporter
• Gather MeasureWare
and ITO data across
the network
• Create easy-to-read
web-based reports
• Works right out of
the box!
Service Reporter Architecture
Discovery
DCE
RPC
Master
Scheduler
Admin
User Interface
Gatherer
Engine
Web Page
MeasureWare
Agents
Metric
Lists
ITO
Management
System
Central
Reporting
Database
Report
Templates
Discover_ITO
ITO
Database
SQL
NET
Gather_ITO
Report
Engine
Maintenance
Central Reporting System
Report
Config
Reports
Service Reporter’s Interface
Administrators use
this interface to
configure Service Reporter
Users (such as lineof-business managers
use a web browser
to view reports
Out-of-the-box Reports in
Service Reporter
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MeasureWare Data
CPU Utilization
Memory Utilization
Network Utilization
Availability
Transactions based on
ARM data
Inventory (machines with
MeasureWare agents)
IT/Operations Data
• ITO Messages (by
application, severity,
etc…)
• ITO Operators
• Message
acknowledgement
• ITO Configuration
• Inventory (machines with
ITO agents)
Implementing Service Reporter Getting MeasureWare Data
•Discovery of MW
agents on NT Domains
performed
automatically
•MW agents not on NT
domains can be
manually discovered
•Once discovered, MW
data is gathered
Implementing Service Reporter Getting IT/Operations Data
• Configure the HP-UX ITO Server
– run opcsqlnetconf on the server to initiate and run
SQL*NET listener
• Configure the NT-based Service Reporter
Console
–
–
–
–
Install Oracle Client software
Configure SQL*NET connection to ITO database
Configure ODBC Data Source in NT Control Panel
Configure/Verify database connection in Service
Reporter
Building Your Own Reports for
Service Reporter
• Develop a template using Crystal Reports
• Save Crystal Reports template to a directory
underneath the Service Reporter installation
• Schedule the report using Service
Reporter’s GUI
Building templates using
MeasureWare Data
•Data source will be the Microsoft Jet (Access)
database, which is part of Service Reporter
•ODBC Data Source Name will be “reporter”
•Use the “Service Reporter Concepts Guide” to
determine which tables you need to use to create
your report
Creating Crystal Report
Templates Using ITO Data
• Use “standard” Report Expert
• Keep ODBC Data Source
Names consistent
• Use opc_report login if
possible
• Use ITO documentation - don’t
just accept Crystal Report’s
defaults
• Copy and Paste elements from
existing templates to save time
and provide consistency
Scheduling Created Reports in
Service Reporter (part 1)
• Copy report to templates
directory
• Use Service Reporter
GUI to add report
definition
• Optionally, add report
families to add a layer of
organization to reports
Scheduling Created Reports in
Service Reporter (part 2)
ITO Report title as it will
appear on Service
Reporter’s index page
Categories determine
placement of the report
in Service Reporter’s
index
Directory where report
results will reside. Make
sure only one report uses
one directory.
Location of the
Crystal Report
template
This name should be consistent
with all other ITO reports,
as defined using Service
Reporter’s Configure-Database
feature
NNM and Service Reporter
Under Investigation!
•Crystal Report templates
based on NNM Data
Warehouse
•Easy mechanism to install
and schedule NNM reports
•Ability to discover
additional MeasureWare
agents based on NNM
topology database
Sample Reports
Performance and Availability
More Sample Reports
Exceptions and Events
Strategic Data Extraction and
Reporting
• Multi-product reporting
• Implementing reporting in your
organization
• Potential issues to be aware of
Multi-product reporting Availability
How do you want to measure availability?
P ro d u c t
A p p ro a c h to
m e a su re a v a ila b ility
NNM
P o llin g n o d e s u sin g
n e tm o n
IT O
N e tm o n O R IT O
In te llig e n t A g e n t
M e a su re W a re M e a su re W a re A g e n t
lo g g in g d a ta
Multi-product reporting Performance
• Measure using volume metrics
– Quantitative data describing performance of
machine
– Many metrics could be collected this way
• Measure exceptions
– Events that are reported to NNM or ITO
– Threshold and re-arm events
Reducing the Number of Data
Sources through Integration
DTA
ITO
ITO
ITSM
ManageX
ITSM
MeasureWare
NNM
Manage
X
NetMetrix
OmniBack
NNM
Implementing a Reporting
Approach for your Organization
• Training
– SQL
– VBA
– Seagate Crystal Reports
• Identify what data you want
• Scope and segment report consumers
• Identify front end/reporting tools
Avoiding Reporting Traps
• Set reasonable expectations regarding the
questions you want answered with reports
• Balance use of HP OpenView and PC-based
query tools
• Recognize that rapid evolution in the HP
OpenView product line may force some
changes in your reporting approach
Data Source
A Graphical Summary of
Integrated Reporting
Reporting Engine
PerfView
Result
PerfView
Graph
MeasureWare Agents
Periodic Reporting
Service
Reporter
ITO
Database
Indexed
Web-based
Reports
Consolidated
Reporting
PC-based
query tool
Formatted
Reports
Ad-hoc or Periodic
NNM Data
Warehouse
NNM
OOB reports
Indexed
Web-based
Reports
In Closing...
• HP OpenView products offer several ways
of generating reports
• PC-based query tools effectively
complement HP OpenView’s data extraction
capabilities to provide the reports you need
today
• HP OpenView Service Reporter acts as the
foundation for periodic consolidated
reporting