Transcript Volunteer Orientation Presentation

Cornerstone Community Health
Free Clinic
Volunteer Orientation and
Information
CLINIC ADDRESS:
903 E. 3RD Street,
San Bernardino, CA
CLINIC TIME:
7:00- 8:30pm
Wednesday
Who We Are
 We are a resident and attending-run free
clinic, which operates with the help of
medical students, pre-medical students, and
help from other healthcare professionals.
We provide free medical services and
lifestyle counseling to the people of San
Bernardino who come every Wednesday
night for groceries at Cornerstone Church of
the Nazarene.
Meet Our Staff
Rikki Martinez,MD
Alieen Lo, MD
Christina Miller, MD
Emerald Curry, Pre-PA
student
Jakki Paik, RN
Jeffrey Schall, RN
Jeremy Sporrong, DO
Where Are We Going
We envision expansion of the clinic’s
impact through grants, health fairs, and
integration of lifestyle medicine.
We are incorporated with the
State of California as
Cornerstone Community
Health, Inc. (entity #C3613848),
and we have 501(c)(3) non
profit status.
It is the intention of this clinic to
eventually expand with a weekend clinic
at different locations
Mission & Vision
 Mission Statement: To provide free, whole
person primary care services to our
underserved neighbors in the Inland Empire
with compassion and integrity.
 Vision Statement: To become a welcoming,
full-time, multi-disciplinary medical home for the
disenfranchised where we heal both patients
and ourselves.
Core Values
 Compassion, Faithfulness, Continuity, Integrity, and
Quality.
 We are a Volunteers in Medicine Free Clinic, and as
such, we foster a culture of caring. We are patientcentered and strive for faithful continuity of care with
our patients.
 We serve to the best of our ability with the resources
we have available, striving to provide the best quality
care that is free of charge to our patients.
Core Values
 Although many of us come from a faith background,
belonging to a particular faith is not a requirement for
service in our clinic.
 Whenever possible, volunteers are encouraged to offer
spiritual support and lifestyle counseling to patients
who are receptive to or desiring such interventions.
Clinic Limitations
 At this time, our clinic does not offer imaging or regular
lab work. We have some point-of-care testing which will
be employed where appropriate.
 Patients with insurance will be encouraged to go to
their primary care providers for extended workup, and
patients without primary care may be referred to
SACHS clinic for further care.
 As a rule, we will not prescribe medications which
require laboratory monitoring on an ongoing basis. We
will refer individuals to emergency rooms and urgent
cares when appropriate.
Medical Supervision
 We ask that volunteers practice within the scope of
their training and defer to more experienced
practitioners whenever they are unsure of proper
treatment course.
 When a patient is seen in the clinic the treatment plan
must be discussed with a licensed physician before the
patient leaves the clinic
Medications
Medications will be prescribed by licensed
physicians on available prescription pads,
and attention will be paid to try and provide
the cheapest medications available for our
patients.
We will not prescribe opiate medications. We
may administer or dispense non-addictive
medications as we have them available from
donation, but will limit administration of
medications to those patients who have had
a full medical work-up.
Medications
As a general rule , no more than 7 days of over-thecounter pain medication will be given to any individual, as
they can return within a week for more medication.
Once a month, volunteers will examine all donated
medications to ensure that the clinic is not administering
expired medications. All medications which are found to be
expired will be placed in a disposal bin and thrown out on a
regular basis.
Whenever medications are
administered, it is important to list
medications given on the clinic
records form.
Medical Records
 An extensive paper record is available which includes
information on a number of patient demographics.
Volunteers should fill out the demographics on any new
patient or a patient who has recently changed housing
or insurance situation. Key items from this form are
logged into an electronic database at the end of the
night.
 We request that patients are asked about smoking,
diet, and exercise at every visit, but we also understand
if the patient does not have the time to answer these
questions or declines answering them
Hygiene Supplies
 The clinic has benefited from the donation of multiple
hygiene supplies. At this time, it is suggested that when
patients ask, they may be given a maximum of 2 small
items (toothbrush, soap) or one large item (7adult
diapers).
 Persons interested in hygiene supplies but not full clinic
visits may be given these items without a full intake and
evaluation. It is suggested that clinic staff obtain name,
birthday, and demographic information which the
individual is willing to offer.
 These records do not need to be checked by
attending physicians, but the records will be logged and
counted along with clinic numbers.
Volunteer Responsibilities
 Any person may volunteer at this clinic upon approval by a
Cornerstone Community Health board member.
 Volunteers are responsible for exchanging information with
the clinic director and ensuring that a licensed physician is
present whenever they volunteer in the clinic. Volunteers
may not provide medical care to patients when a licensed,
insured physician is not physically present.
 The clinic director or volunteer coordinator will make every
attempt to contact volunteers in the event that clinic is
cancelled, however, it is up to the volunteer to ensure that
their contact information is available
Volunteer Responsibilities
 Volunteers are asked to work within the scope of their
training and comfort levels.
 At this time, volunteers should sign-in weekly and fill
out a volunteer form at their first visit, along with giving
the clinic director their contact information.
 Attending physicians and students who have
completed online training for Street Medicine may be
exempt from filling out the volunteer form.
Volunteer Roles
 Volunteers should have an idea of at least two
areas within their scope of training that they
would like to help with before arriving to clinic.
This should be discussed with the clinic director
before the start of clinic.
 Please read the HIPAA power point before first
visit at the following
link:http://llufamily.com/cornerstonefreeclinic
Volunteer Roles
Areas where volunteers may help include but are limited to:
 Encourage patients to come to clinic and answering questions
about clinic
 Administering hygiene supplies
 Organizing clinic supplies
 Organizing medications
 Logging clinic data on electronic database
 Initial intake including demographics, health history, and vital signs
 Obtaining history of present illness, performing physical exams,
determining diagnosis, and developing treatment plans
 Counseling patients about lifestyle choices, including weight,
exercise, and substance use
Gravel Parking Lotmost volunteers park
here
Room #3
Physical
Therapy
Hygiene
supplies
Check-in
first visit
Room #1
groceries
pickup
3rd street
Room # 4
Patient
triage and
assessment
Clinic
Room
#2
Church
Facing 3rd street
Garden
Tent where meal is
served
Cornerstone map of buildings
Contact Information
 Clinic Messaging Service: (909) 742-9712
 Website: llufamily.com/cornerstonefreeclinic
 E-mail: [email protected]
Thank You!