Transcript Why did I title this presentation Cultural Interactions?

Cultural Interactions
How to negotiate the clinic/patient relationship
List 4 beliefs that affect your interactions
with patients in a positive and negative
way
 Identify a plan to maintain the
momentum of the training
 Demonstrate effective and ineffective
behaviors through role plays
 Define the clinic culture we want to
portray

Objectives

Remember that culture is learned
behavior and beliefs
Why did I title this presentation
Cultural Interactions?
My first day on the job
I felt confident and
knew where and what
I should be doing
B. I felt unsure of where
I should be and what I
should be doing but
was confident I would
learn what was
expected
C. I felt terrified and
knew I would never
get it
A.

I want you to use your face and your
body for each emotion
Charades
How did you know who to ask for
assistance in your first few weeks on
the job?
Homeless people
1.
2.
Choose to be
homeless
Are working to
improve their
situation



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
Have HIV
Nervous
Need help
Do not have the means to pay for
medications
etc.
What are some assumptions we
make about the patients who
come to the clinic?

If we don’t know what we believe or what
prejudices we have we cannot manage
our response
Why is it important to know
this?
Our personal life
 Disagreements with coworkers
 Being focused

What else can affect our
interactions?
Patient First
Asking the patient if
they need anything as
soon as they enter the
clinic or letting them
know that we will be
right with them
 Going above and
beyond to provide
information or services
to your patients
 Projecting positive
energy

Role plays
Staff first
Letting the patient
stand uncomfortably
while we finish our
work or talk to a
coworker
 Answer only what is
asked without providing
additional information
 Projecting a negative
energy of disinterest
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What do we want our clinic culture to be?
Our Clinic Culture
Be aware of our beliefs and attitudes
(culture)
 Follow the plan
 Model the culture that we want
 Be aware of our body language

What can we do to maintain
our clinic culture?
The burden is on us
Why should I make adjustments?