Transcript Issue 1

Group 5
Caroline Castellino, Sarah Hilton,
Hyorim Park
Marvina Williams
Overview
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Total of 6 hours of observation
Emory University Hospital
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Wednesday Sept. 17
~ 5:30 pm
Emory Crawford Long Hospital
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9/23/2008
Thursday Sept. 18
~ noon
Castellino, Hilton, Park
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Issue 1:
Patient Expectation & Wait Time
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Issue 2:
Patient Privacy
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At EUH, initial triage was done by a nurse in the waiting room.
The patient gave his/her health complaints to this nurse. The
complete medical history and medications used was done by a
second triage nurse in private.
At EUH, there were 3-5 occupied patient beds in the hallway.
Doctors and nurses talked to and treated these patients while in
the hallway.
At ECL, Patient’s name was called out to find them in the waiting
room.
At ECL, Friends and family members could find patient’s room
number by giving the patient’s name to the registration nurse.
One time, the name was repeated loudly three times in order for
the nurse to understand.
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Issue 3: ED Relations with the
Rest of the Hospital
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At EUH, labs were ordered from triage.
At EUH, phone calls were returned from other
units; they often did not know whose page
they were returning.
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Questions?
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