Transcript Before You Begin: Assign Information Classification

Cisco Connected Government
Business Overview: Administrative Agencies
July 2006
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Agenda
• Overview of Cisco Connected
Government
• Applying Cisco Connected
Government to Administrative
Agencies
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• How Do I Get There?
• Why Cisco?
• Discussion
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Overview of Cisco
Connected Government
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What Is a Connected Government?
• All branches of government
support the controlled flow of
information
• Services reach citizens when they
need them, where they need them,
and in the way they need them
• Services reach more citizens with
less cost
• Government is engaged with
citizens
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Connected Government: Mapping
Department Mission to IT Investment
• Reference service architecture
and corresponding roadmap
• Roadmap transitions
governments through a
multiphase approach,
synchronized with process
change
• Connected Government
Assessment Tool to compare
department mission with IT
capability
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Current Trends in Connecting
Administrative Agencies
• Transforming existing, independent systems to citizen-focused
entities
• Launching online initiatives based on best practices to streamline
governance and policy making:
U.S. Federal Enterprise Architecture
European Commission’s eGovernment Action Plan
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Agency Drivers for Change
Intra-agency/interagency collaboration
• Enable interoperable communications to support citizen services, agency
collaboration, and joint operations
Infrastructure sharing
• Foster sharing of physical resources and equipment (e.g., incident command
vehicles, aircraft, etc.) across agencies to reduce costs
Information sharing
• Improve operational efficiency by providing equal interagency access to critical
information
Shared services
• Consolidate common government services to enhance operational efficiency
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Cisco Approach for Connected Government
Connected Government Is Based on Three Key
Tenets of an Intelligent Information Network
Connected
Government
Integrating
network with
applications
and network
components
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Providing
resilience to
maintain
continuity and
performance
Adapting to
changing needs
of government
programs
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PLM
ERP
Business
HCMApplications
Procurement
SCM
Enables
seamless,
Instant
Unified
secure
Messaging
Messaging
cross-agency
collaboration
IPCC
IP Phone
Meeting
Place
Collaboration
Video
Applications
Delivery
Middleware and Application Platforms
Enable safe
transport of
radio,
voice, and
Application
Services
Application-Oriented
Networking
Application
Delivery Networking
video
communications
Voice &
Security Services
Collaboration Services
Networked
Infrastructure
Layer
Enable secure,
resilient
information
access across
agency and
partner
locations
Services
Virtualization
Services Management
Interactive
Services
Layer
Advanced Analytics and Decision Support
Infrastructure
Compute Services
Services
ServicesIdentity Services
StorageInfrastructure
Services
Mobility Services
Network Infrastructure Virtualization
Infrastructure Management
Enables agencywide
Enterprise
network foundation
WAN/MAN Teleworker
Campus
Branch
Data Center
Places
Edge
for delivery
of in the Network
applications and
services
Clients
Server
Storage
Adaptive Management
Services
Enable secure
user and device
mobility for
access to
resources
CRM
Collaboration
Layer
Application
Layer
Addressing Government Challenges with a
Service-Oriented Network Architecture
Enable
identification of
devices and
users at every
layer of network
Intelligent Information Network
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Phased Value of Connected Government:
Roadmap for Agencies to Achieve Their Mission
Interagency
Services Sharing
and Information
Sharing
Business Value
Inter-Organizational
Focus
Mission:
Intra-Organizational
Focus
Mission:
Improve information
exchange (contracts,
services, assets/inventory,
suppliers)
Mission:
Improve operations
in the near term
Offer shared
services
between
agencies or
reduce
operating
expenses by
outsourcing
Operational Effectiveness and Efficiency
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SONA Services for Connected Government: Roadmap for
Administrative Agencies to Achieve Their Mission
Intra-Agency
Mobility
(Interoperability)
Interagency
Collaboration
Interagency
Infrastructure
Sharing
Business Value
Intra-Agency
Collaboration
Security
Services
Security
Services
(VPN)
Voice
Collaboration
Services
(VPN)
Voice
Collaboration
Services
Mobility
Services
Security
Services
Application
Delivery
Services
Interagency
Services Sharing
and Information
Sharing
Application
Protocol
Optimization
Virtualization
2 3 4 5 6
Identity
Services
Operational Effectiveness and Efficiency
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Phased Value of SONA Connected Government:
Roadmap for Agencies to Achieve Their Mission, cont’d
Intra-Agency
Mobility
(Interoperability)
Interagency
Collaboration
Interagency
Infrastructure
Sharing
Business Value
Intra-Agency
Collaboration
Data storage costs
reduced by 50%
30% drop in
communication
costs
1/10 cost of new
locations
3 hours saved per
field worker per
day
Government
officers remain in
the field instead of
at HQ doing
paperwork
Citizen services
designed around
life events, not
government
organizations
Interagency
Services Sharing
and Information
Sharing
Estimated savings
of $5B in US
Federal
New business
models and service
offerings enabled
Communications
annual savings of
80% for services
delivery
2 3 4 5 6
Improved
continuity and
interoperable
communications
Operational Effectiveness and Efficiency
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Connected Government:
Reference Service Architecture
Agency 1 HQ
Agency 2 HQ
Partner/Supplier
Remote Worker
Voice, Video, Data/High-Availability
Network Access
Site-to-Site
VPN
Voice, Video, Data/High-Availability
Network Access
RemoteAccess VPN
High-Availability
Core Network
High-Speed, High-Availability
Network Access
Data-Center
Systems
(Voice, Video,
Data)
Voice, Video, Data/Resilient Branch
Network Access
High-Speed, High-Availability
Network Access
Voice, Video, Data/Resilient Branch
Network Access
Agency 1 Data Center
Data-Center
Systems
(Voice, Video,
Data)
Agency 2 Data Center
Agency 1 Branch
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Remote Worker
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Mobile Network
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Applying Cisco Connected
Government to Administrative
Agencies
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Administrative Agency Challenges
Improve the Economy of Government
• Reduce administrative overhead for citizens and agencies
• Consolidate administrative agency infrastructure and
eliminate overlap or duplication of underused services
• Leverage legacy infrastructure
• Ensure that future investments consist of interoperable,
standards-based technologies
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Administrative Agency Challenges, cont’d
Improve Efficiency of Government
• Streamline business and IT processes across
organizational and government boundaries
• Decrease processing time by enabling real-time
information exchange and collaboration
• Ensure an agile framework that allows agencies to quickly
respond to changing requirements
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Administrative Agency Challenges, cont’d
Improve Effectiveness of Government
• Implement a shared, intuitive Web-based directory of
government services and referrals
• Enhance citizen self-service capabilities
• Establish a common infrastructure for service delivery
• Extend physical network to bring services to people in
remote areas
• Focus on ways to make services more relevant and
convenient for citizens
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How Does Cisco Support Connected
Government in Administrative Agencies?
• Identifies common practices and functions
• Selects common practices/functions that can be
shared
• Establishes security and privacy policies and
systems
• Provides a common IT infrastructure to enable
sharing of services, including
Directory, information stores
Client management system
Network and systems for collaborative casework
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Example Scenario: Cross-Agency
Collaboration
A single parent of two
loses his/her job and
childcare; the parent
calls into the main
welfare services line.
The parent calls the local
agency and is transferred
to a local caseworker.
The parent calls childcare
services to ask for
childcare support; parent is
told that the employment
center must first confirm
eligibility.
Finally, after two weeks, the
parent receives the
eligibility approval by mail.
From Unemployment to Child Support in Two Weeks
The parent is asked to
contact the local
employment center.
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The caseworker asks the
parent to visit the office the
next day and to bring along
some documents.
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The next day, the parent
meets the caseworker, who
fills out the application
form and puts the file on its
way for approval through
the agency.
The parent contacts
childcare services and job
training center.
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What’s Possible:
New Scenario: Cross-Agency Collaboration
A single parent of two
loses his/her job and
childcare. The parent
calls into the main
Welfare Services line.
After the parent’s former
employer registers the
job loss, a case file is
automatically created for
child care services, job
placement, and
unemployment benefits.
Since the parent does not
have a computer, a case
worker visits the home
the next day to have the
parent digitally register
and sign the paperwork.
Within 24 hours, a
welfare check is directly
deposited in the parent’s
account, and the parent
is offered a job and
childcare opportunity,
both close to home.
From Unemployment to Child Support in One Day
Based on vision expressed from Korea, U.S., and Canada customers
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Cisco Connected Government:
Administrative Networking
Inbound call routing that directs the citizens based on
their access and their needs
Collaboration between agencies (state, regional, federal)
using common platform and sharing information
Information
Sharing
Infrastructure
Sharing
Collaboration
Data Center
Central Call Center
Regional Transport Center
WAN
WAN
HLS Headquarters
WAN optimizes and secures traffic flow of applications
and communications across organizational boundaries
Direct citizen interaction and relevant contact information (voice, video, and
data) together over a common, QoS, managed, secure network
Integrate wireless and wired VPN into enterprise LAN management and control
Inbound request is directed based on the citizens’ need and access type
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Federal Health IT
Patient is evaluated by
physician at satellite
hospital branch.
Physician checks to see
what other medications
the patient takes and
determines potential
consequences.
Physician writes
prescription and
referral for an MRI, and
gives them to patient.
Patient leaves hospital
and drives to
pharmacy.
Two Hours from Physician Visit to Patient Rest and Recovery
Nurse updates the
patient record.
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Patient waits for
prescription to be
filled.
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Patient leaves pharmacy
and drives home.
Patient calls to
schedule for MRI with
physician at partner
hospital.
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Federal Health IT in a Connected
Government: What’s Possible
Patient is evaluated
by physician at
satellite hospital
branch.
Physician prescribes
medication on PDA
using application.
Automatically, the
prescription is forwarded to
satellite pharmacy, drug
interactions are checked,
and the patient record is
updated. Also, an MRI is
scheduled with partner
hospital.
Patient drives to
pharmacy, where
prescription is ready
for pickup, and
returns home.
20 Minutes from Physician Visit to Patient Rest and Recovery
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Cisco Connected Government: Federal
Health IT
Doctor prescribes medication on
PDA using application.
Drug interactions checked; patient
record updated. MRI scheduled with
partner hospitals.
Prescription forwarded to pharmacy
(VA or partner); ready for pickup.
Data Center
VA Branch Location
VA Pharmacy/Satellite
VA HQ/Hospital
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Cisco Connected Government: Federal
Health IT
Consistent security and segmentation secure patient record
and meet regulatory requirements.
DTP, SmartPorts and AutoQoS optimize performance
while reducing complexity.
Information
Sharing
Infrastructure
Sharing
Collaboration
Data Center
VA Branch Location
VA Pharmacy/Satellite
WAN
WAN
VA HQ/Hospital
Consistent WAN feature sets allow for
optimized transport of applications.
Router maintains client state, allowing fast roaming to support delaysensitive applications (e.g., Siebel).
SWAN makes AP extension of switch port, reducing management, improving security.
CCX client communicates with AP to “sniff out” rogue APs, securing transactions.
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How Do I Get There?
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Cisco Connected Government Roadmap
• Lays the groundwork for advanced citizen, government, and
business services
• Each phase improves an agency’s ability to share and manage
real-time information
Work from inside out
Intra-agency focus
1
Enhances agency’s ability to
serve citizens wherever they
are and whenever they need
assistance
Phases 1 to 3
Interagency focus
2
Enables connectivity,
communication, and
collaboration between agencies
Increases service effectiveness
and efficiency
Phases 3 to 6
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Connected Government Roadmap: Phase 1—
“Siloed” Information and Communications Systems
Agency 1 HQ
“Siloed”
Government
LEVEL 1
Remote radio communications not
integrated into enterprise and cannot
stream video or data
DMZ
Dedicated voice network
cannot seamlessly deliver
voice, video, and data to
local force or support
agencies
Internet
One failure here could disable access to
records and logistics systems
PSTN
Data Network
Connectivity to data center is
potential single point of failure
Increased cost and complexity
Lack of any-to-any voice, video, or
data real-time communication
Data-Center
Systems
(Data)
Agency 1 Data Center
Agency 1 Branch
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Connected Government Roadmap:
Phase 2—Intra-Agency Collaboration
Agency 1 HQ
High-availability
High
Availability network
Network sustains
sustains
operations through disruptions
disruption.
Security
Services
Voice, Video, Data/High-Availability
Network Access
Common network
Converged
Network:
carrying
Seamless
voice,
application
video
and data
integration,
information
single
that
network
can
be securely
to manage
accessed
and secure
across
the agency
Consolidated data
centers offers
voice, video, and
data anywhere to
entire workforce
on the network
High-Availability
Core Network
High-Speed, High-Availability
Network Access
Voice, Video, Data/Resilient Branch
Network Access
Mobile force still
cannot access data
from remote sites;
secure remote
connectivity needed
HighAvailability
Network
QoS
Agency 1 Data Center
Agency 1 Branch
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Connected Government Roadmap:
Phase 3—Integrated Remote Resources
Agency 1 HQ
VPN Remote Access—Securely extends
real-time voice, video, and data
collaboration to information sharing to
remote resources (including private sector)
Partner/Supplier
Security
Services
Voice, Video, Data/High-Availability
Customer
Network Access
Example
RemoteAccess VPN
Arizona
High-Availability
Department
Core
Network
of
Commerce
Mobile Worker
Identity
Services
High-Speed, High-Availability
Network Access
Mobile force becomes
fully integrated into
agency networking
solution to publish and
receive real-timeData Center
enterprise data Systems
(Voice, Video,
(inspections, contracts,
Data)
etc.)
Voice, Video, Data/Resilient Branch
Network Access
Agency 1 Data Center
Mobility
Services
Agency 1 Branch
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Connected Government Roadmap:
Phase 4—Interagency Collaboration
Agency 2 HQ
Agency 1 HQ
Partner/Supplier
Collaboration
Services
Voice, Video, Data/High-Availability
Customer Network
Example
Access
Voice,
Video, Data/High-Availability
Customer
Example
Network Access
Mobile Worker
integrated into
New South Inter-agency
Remotecommunications
network
Network
Network
State
of
Access
VPN integrated voice,
supporting
Wales: Better video and data for seamless
infrastructure
infrastructure
High-Availability
SchleswigServices
Services
collaboration (public/private)
Human
Core
Network
Holstein
Services
High-Speed,
High-Speed, High-Availability
High-Availability
Delivery
Network
Network Access
Access
Voice, Video, Data/Resilient Branch
Network Access
Data-Center
Systems
(Voice, Video,
Data)
Agency 1 Data Center
Agency 1 Branch
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Connected Government Roadmap:
Phase 5—Interagency Infrastructure Sharing
Agency 2 HQ
Agency 1 HQ
Partner/Supplier
Mobile Worker/Partner
Application
Delivery
Services
Voice, Video, Data/High-Availability
CustomerNetwork
Example
Access
Mobile Worker
Remoteizn in Lower
Austrian Access
VPN
Saxony, High-AvailabilityFederal Data
Core Network
Germany
Center
Site-to-Site
VPN
High-Speed, High-Availability
Network Access
Data-Center
Systems
(Voice, Video,
Data)
Agency 2 Data Center
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Voice, Video, Data/High-Availability
Customer
Example
Network Access
Storage &
Data/Resilient Branch
Compute Voice, Video,
Network Access
Virtualization
Services
Second agency data center IT
infrastructure shared across
agencies – improving resource
utilization and accountability for
tax
dollars
Agency
1 Branch
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High-Speed, High-Availability
Network Access
Voice, Video, Data/Resilient Branch
Network Access
Data-Center
Systems
(Voice, Video,
Data)
Agency 1 Data Center
Mobile Network
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Connected Government Roadmap: Phase 6—
Interagency Information Sharing and Shared Services
Agency 1 HQ
Agency 2 HQ
Partner/Supplier
Remote Worker
Voice, Video, Data/High-Availability
Network Access
Network
Virtualization
Site-to-Site
VPN
Application
Data/Resilient Branch
Protocol Voice, Video,
Network Access
Optimization
Services
High-Speed, High-Availability
Network Access
Voice, Video, Data/Resilient Branch
Network Access
Agency 1 Data Center
Data-Center
Systems
(Voice, Video,
Data)
Agency 2 Data Center
Agency 1 Branch
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Remote Worker
RemoteAccess VPN
High-Availability
Core Network
High-Speed, High-Availability
Network Access
Data-Center
Systems
(Voice, Video,
Data)
Voice, Video, Data/High-Availability
Network Access
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SONA Roadmap for Achieving a
Connected Government
Intra-Agency Phases
1
2
3
“Siloed” Operation
Intra-Agency Collaboration
Intra-Agency Integrated Remote
Resources
Interagency Phases
4
5
6
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Interagency Collaboration
Each phase
moves closer
to informationsharing goal
and delivers
near-term
operational
value
Interagency Infrastructure Sharing
Interagency Information Sharing/Shared
Services
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How Cisco Helps Your Agency Become a
Connected Government
• Cisco® solutions demonstrate how to apply
previous success in a connected government
through
Assessment tools to create Connected
Government Roadmap
Reference architectures that represent Cisco
best practices developed from real-world
deployments
• Cisco and partner services that coordinate
government processes to coincide with
technical capabilities
Align incentives, policy, performance
management, rewards, and funding to
encourage services sharing
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First Assess, Then Progress—The Connected
Government Assessment Tool
Translates into
Tells You
Possible resiliency issues in the network may be
compromising important capabilities:
• Public notice for emergencies
• Internal workflow management
• Budget management
• Geographic information systems (GISs)
• Dispatch systems
• Field worker communication
• Internal communications
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The Road Forward
• Use Connected Government
Assessment Tool to discover how
your network can work best for you
• Compare department mission and
strategy with IT capabilities
• Baseline current IT capabilities
• Define IT capabilities and mission
objectives gap
• Develop phased IT roadmap
• Coordinate process and policy
change with IT investment plan
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Why Cisco?
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Setting Cisco Apart from the Rest
• Unmatched technical expertise
• Unrivaled partnerships
• Industry-leading, interoperable, standards-based
solutions
• Enabler of responsive environment that outpaces
changing demands
• Cisco® Capital finance programs
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Cisco Connected Government—
A Networking Approach Built to Last
• Cisco® provides a highly adaptable network
architecture that allows public administrators to
meet current and future needs.
Highly customized design
based on proven best
practices
Optimal
performance
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Modular network
deployment based on
integrated components
Continuously
expanding
functionality
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Future-proofed
roadmap
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Government Leasing
• Single monthly payment
• Single financing contract
• Ease of administration
• Bundled products and services
• Below commercial-market rates
• Cost-effective, comprehensive
solution
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Government Leasing Products
• Lease to Ownership Plan “LTOP”
Installment Purchase Plan—uses capital
funds
Purchase title passes upon final payment
• Lease With Option to Own “LWOO”
Operating lease with option to own—lease
payments with fixed purchase option
buyout, or fair market value
• Uses O&M funds annually
End-of-term options—return, renew,
buyout, upgrade
Technology refresh upgrade before or at
end of term
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Contact Us Today
• For more information about Cisco®
Connected Government or to schedule
an assessment, call your Cisco
representative or reseller today.
• You can also visit us on the Web at:
http://www.cisco.com/go/partnerlocator/
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Discussion
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