Transcript Slide 1

Adherence & the Role of
Consumers & Carers in
Medication Management
Sue Henderson
Develop Stay Well Plan
• Identify what can cause an episode
• Recognise early warning signs (EWS)
• Learn what to do to prevent an episode
(Blackdog Institute, 2008)
Visiting a health professional
• Think about questions you want to ask
and things you want to say before your
visit
• Ask for an interpreter if necessary
• Consider taking someone with you to be
your second set of ears or advocate
• Ask your health professional to repeat any
information that you missed or did not
understand
Visiting a health professional
• Ask your health professional to write down
any important information or instructions
• Ask your health professional to tell you
where you can find more information
• Tell your health professional if you need
time to think or discuss something with
family members (NPS, 2007, p. 5)
Medication list
• See medication list handout and teaching
plan
Brief Survey
• Have you ever experienced an adverse
outcome from prescribed medication that
resulted from you taking the wrong
medication, dose or other medication mix
up?
• What do you think was the cause of the
error?
Research
• Brown, Frost, Ko, and Woosley (2006)
Consumers views of the cause of
Adverse Drug Events (ADEs)
1. 1. Miscommunication between Dr &
consumer
2. 2. Consumer does not follow medication
instructions
3. 3. Consumer self medicates with herbs,
OTC or prescription drugs without Dr
Order
4. 4. Consumer does not read medication
label or insert
Consumers views cont…
• 5. Consumer takes multiple drugs that
interact.
• 6. Individual consumer characteristics
affect prescribing & outcomes
• 7. Miscommunication between pharmacist
& consumer
• 8. Consumer takes wrong medications
Miscommunication between Dr &
consumer
• Consumer does not ask questions or give
information to Dr
• Consumer is distracted when talking with Dr
• Dr does not ask questions or give
information to consumer
• Consumer & Dr differ in culture or primary
language
Websites
• National Prescribing Service (NPS) an
independent organisation promoting the
Quality Use of Medicines (QUM)
• www.nps.org.au/consumers
• RACGP
• www.racgp.org/patients
• PBS
• www.pbs.gov.au/consumer/home
References
Blackdog Institute. (2008). Develop your own stay well
plan. www.blackdoginstitute.org.au
Brown, M., Frost, R., Ko, Y., & Woosley, R. (2006).
Diagramming patients' views of root causes of adverse
drug events in ambulatory care: An online tool for
planning education and research. Patient Education &
Counseling, 62(3), 302-315.
National Prescribing Service. (2007). Communication: It
takes two to tango. Medicine Talk, 21, 1-8