Transcript BASIC UHC PowerPoint Template

Bilingual Health Education Podcasts
Downloadable to an MP3 Player
3 – 5 minutes in length
Sample Topics Include:
 Diabetes Prevention
 Exercise & Fitness
 Weight management
 Stress Management
 How to Select a Primary Care Physician
 What is an Emergency Care Facility
 What is a Urgent Care Facility
 How to Navigate Your Health Plans
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Confidential Property of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.
Dedicated Bilingual Customer Care
• Award Winning Dedicated Spanishlanguage Customer Service
• Toll-free number: 1-800-940-1508
– Language-certified Bilingual Customer Service Personnel
– Welcome and on-hold messages in Spanish
– Friendly, bilingual customer care professionals are trained to
understand the common doubts and hesitations that some Hispanics
have about enrolling in and utilizing their health care coverage.
– Taking extra time to understand the member’s questions about the
health care system and their needs and then guide the member to the
right solution is all part of the bilingual customer care professionals’
mission.
– This team has received Health Advisor training consisting of the
following with specific focus on....
• delighting the customer every time
• putting the member's needs first
• listening and acknowledging the issue or problem
• educating and assisting with any health related inquiry
• Connecting with the customers
• Managing commitments
– Based in San Antonio, TX, and Miami, FL
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Confidential Property of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.
UnitedHealth Group
Diabetes Prevention
and Control Alliance
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Opportunities to influence the
impact of diabetes
A growing trend: 64.5% of US adults are now overweight1
1988 to 1994
1976 to 1980
46%
1999 to 2004
56%
64.5%
Prediabetics and obesity:
 Approximately 127 million adults in the U.S.
are overweight, 60 million obese, and 9 million
severely obese1
 The number of adults who are overweight or
obese has continued to increase1
54%
44%
35.5%
Why it matters?
Obesity is the primary factor causing prediabetes
Normal weight
Overweight (BMI of 25 kg/m2+)
Only 2% of diabetics meet “controls”
 Diabetes complications can be avoided by
controlling weight and levels of blood glucose,
blood pressure, and blood lipids
2%
1.
2.
Diabetics and controls:
Individuals meeting control
recommendations
Why it matters?
Remaining diabetic
individuals
Less than 2% of adult diabetics meet control
recommendations2
Source: CDC, National Center for Health Statistics, National Health and Nutrition Examination Survey. Evaluation and Treatment of Overweight and Obesity in Adults,
Beckles et.al. Population-based assessment of the level of care among adults with diabetes. Diabetes Care 1998 Sep;21(9):1432-8.
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Confidential Property of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.
Diabetes Prevention and Control Alliance
A Unique Approach
Our
Mission
Our
Primary
Goals
Helping members with prediabetes and diabetes live healthier lives by
offering structured access to evidence-based interventions that improve
outcomes and reduce cost
 Reduce the conversion to diabetes
among people with prediabetes
 Reduce heart attacks, strokes, kidney
disease, amputations, and blindness
in people living with diabetes
 Support primary care physicians in
comprehensive patient care programs
Diabetes Prevention
and Control Alliance
Diabetes
Prevention
Program
Diabetes
Control
Program
Local YMCA
Health Coaches
Neighborhood
Pharmacists
Collaborate with other trusted health and wellbeing organizations at the
local level to broaden the care delivery opportunities available to
Our
members at risk:
Innovative
Partnerships  Diabetes Prevention Program with Ys to reach prediabetic members
 Diabetes Control Program with local pharmacists for diabetic members
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Confidential Property of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.
Diabetes Prevention & Control Alliance
Targeting Diabetic and Prediabetic Individuals
U.S. Prediabetes Overview
The Diabetes Prevention Program Challenge
67 million individuals
1 in 4 adults
Blood glucose levels are higher than normal,
Definition:
but not high enough to be irreversible
Major Culprit: Obesity and Inactivity
DPP Program Modify participant behavior, affect lifestyle
Goals:
change, help participants lose weight
Ideal Outcome: Reduce diabetes conversion
How Many:
Current US Population
28.4%
U.S Diabetes Overview
The Diabetes Control Program Challenge
How Many:
27 million individuals
11.5%
The body can’t process glucose (a type of
blood sugar) normally
Major Culprit:
Lack of control for BP, LDL, glucose
Increase compliance with ADA standards,
DCP Program
monitor diabetes medications & control
Goals:
blood pressure, cholesterol, HbA1c
debilitating and costly diabetes
Ideal Outcome: Avoid
complications
Definition:
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Confidential Property of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.
Small Improvements = Big Changes
Clinical and Financial Impact
Diabetes
Prevention
Program
Prediabetes
Diabetes
Control
Program
Diabetes
Lifestyle
management Reduction in diabetes conversion: Prediabetics who lose 5and weight 7% of their weight may reduce conversion to full-blown
diabetes by 58%. The reduction is 70% for people age 60+
loss
Cost savings: Reduction in diabetes progression through
weight loss may result in significant medical cost savings for
those at high risk for diabetes
in diabetes complications: By monitoring sugar
Medication Reduction
levels, blood pressure and cholesterol, diabetes
management complications (and costs) can be significantly reduced:
and biometric
 Glucose, or “sugar” control: Every percentage point drop in
surveillance
A1C blood test results reduces the risk of eye, kidney, and
nerve disease complications by 40%
 Blood pressure control: Every 10 mm Hg reduction in systolic
blood pressure reduces diabetes-related complications by 12%
 Cholesterol monitoring: Improved control of cholesterol or
blood lipids may reduce cardiovascular complications by 20-50%
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Confidential Property of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.
¡Gracias!
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