Transcript Process map templates

Process Map template
Bob Badgett
Less detail
HIGH LEVEL MAP
High-level conceptual
flow chart
Documented
Execution
Comply
Other
Decision
made
Clinic
Document
EHR
Disease
registry checks
compliance
Scheduled
visit
Walk-in
Visit
Portal
visit
Queries
(active pull)
Reminders
(passive
receipt)
Pre-visit
planning
Other
(email,
etc)
Transaction
Not compliant
Reminders
(phone, email, etc)
Patient panel
External
provider
More detail, but a narrower scope
LOW LEVEL MAPS
Blood is drawn for
INR by lab or home
health or other
Result is sent to Cypress Clinic
Nurse chooses provider to forward result to.
Criteria: the clinician who is listed as the
ordering provider in Allscripts, but this name
not always available to nurse
EHR
Clinician contacts the patient
Key:
Circle = Start and Stop
Box = activity
Diamond = decision point
Patient accurately reports warfarin use and
factors such as diet, medications, etc
Low level flow chart:
encounter
Clinician & patient make decisions:
Criteria: variable
Warfarin dose adjusted
INR f/u scheduled
Blood is drawn for
INR by lab or home
health or other
Patient
contacted
INR > 30d
EHR queried
weekly for pts
without INR > 30d
Result is sent to Cypress Clinic
Nurse chooses provider to forward result to.
Criteria: the clinician who is listed as the
ordering provider in Allscripts, but this name
not always available to nurse
INR f/u scheduled
Key:
Circle = Start and Stop
Box = activity
Diamond = decision point
Low level flow chart:
registry
EHR
Patient
arrives at
clinic
Compliance
assessed
Patient education
given from EHR
Sees staff for vitals
and rooming
Preferences
asked
Patient
education
explained
Sees Provider
Preferences
documented
Choice
solicited or
deferred
Process map: patient education
Patient
leaves clinic
Orders
written
Patient
arrives at
clinic
Compliance
assessed
Sees staff for vitals
and rooming
Preferences
asked
Sees Provider
Preferences
documented
Order set found
Process map: order set
Patient
leaves clinic
Orders
written
Order set
correctly
directs
provider