Transcript Effective Communication

Innovative
approaches to
change communication
Bryan Haville
Alex Knutson-Smisek
MN HIMSS Spring Conference:
Plymouth, MN
5/24/16, 2:45 PM
Disclosures
 Nothing to disclose.
Learning
Objectives
1.
Develop a greater understanding of the
challenges around communicating change in a
healthcare environment.
2.
How to quickly build a web-based tool for
change communication.
3.
How to incorporate user feedback, good and
bad, into change communication strategies.
Catch the
Wave of
Change
AGENDA:
Our Situation
Effective Communication
Our Approach
The Design
Live Demo
Lessons Learned
Questions
 Communicate upgrade of EHR to the organization:
 Timeline
 Resources
 History
AGENDA:
Effective Communication
Our Approach
The Design
Live Demo
Lessons Learned
Questions
AGENDA:
Effective Communication
Our Approach
The Design
Live Demo
Lessons Learned
Questions
HOW THE FUNDAMENTALS HAVE
EVOLVED AND THE BEST ADAPT
(Towers Watson study on Change and
Communication ROI)
AGENDA:
Effective Communication
Our Approach
The Design
Live Demo
Lessons Learned
Questions
 Previous Methods:




Roadshows
Organization-wide Newsletter
House-wide Screensaver
Email
**We needed something else**
AGENDA:
Rethinking our Objectives
 Communicate significant changes
Simply
 Reach all EHR users
Clarity
Effective Communication
 Communicate disruptive changes
Without being disruptive
Our Approach
 Opportunity for education
Passive & Active
The Design
Live Demo
Lessons Learned
Questions
AGENDA:
Effective Communication
Our Approach
The Design
Live Demo
Lessons Learned
Questions
AGENDA:
 Functionality available
 Epic options
 Web-page designer
Effective Communication
Our Approach
The Design
Live Demo
Lessons Learned
 Type of content
 Fast
 Attention-grabbing
 Actionable
Questions
Blank Canvas by Rishi S is licensed under Creative Commons
AGENDA:
Prompt to
Login
Effective Communication
Our Approach
The Design
Live Demo
Lessons Learned
Questions
www.bit.ly/mnhimss
Login Workspace
Login Workspace
AGENDA:
Prompt to
Login
Effective Communication
Our Approach
The Design
Interactive Content
Upgrade
Tagline
Live Demo
Lessons Learned
Questions
Countdown
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Take Action!
AGENDA:
Effective Communication
Our Approach
The Design
Live Demo
Lessons Learned
Questions
www.bit.ly/mnhimss
AGENDA:
Effective Communication
Our Approach
The Design
Live Demo
Lessons Learned
Questions
www.bit.ly/mnhimss
Scrum Process
AGENDA:
Effective Communication
Our Approach
The Design
Live Demo
Lessons Learned
Questions
www.bit.ly/mnhimss
“Scrum Process” by Lakeworks is licensed under GNU Free Documentation License
Electronic Health
Record
User ID:
www.bit.ly/mnhimss
Password:
Login
Pre-Login Screen Survey Responses
14
12
AGENDA:
Our Approach
The Design
# of Responses
Effective Communication
Upgrade
10
8
6
4
Live Demo
Lessons Learned
Questions
2
0
-28
-21
-14
-7
0
7
Days to Upgrade
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14
21
28
AGENDA:
 Time and resources
Effective Communication
Our Approach
The Design
Live Demo
 Iterate on feedback
 One method is not enough
 Hardware and software requirements
 End-user reactions
Lessons Learned
Questions
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Discussion and Questions!
• How would this fit within your organization?
• What are other challenges you’ve encountered
when communicating change?
• What are some unique methods you’ve used to
communicate change?
[email protected]
[email protected]
www.bit.ly/mnhimss