Transcript 5. What communication barriers might people with disabilities face at

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What communication barriers might people with
disabilities face at America’s Job Centers?
Job Center staff who are not fluent in the language of love.
Not knowing what types of assistive technology and reasonable
accommodations are available.
Hopefully nothing along the lines of the communication barriers
faced by Kennedy & Khrushchev during the Cuban Missile Crisis.
Probably not…
The American Sign Language (ASL) sign
for “I love you” can be seen here.
However, we would caution against
expressing these sentiments to
consumers at the Job Center and
strangers on the street. Not everyone is
conversant in the language of love.
This isn’t the correct answer to the question.
Please try again…
Most likely not…
Communication Barriers in the Job Center are
much more easily resolved (and less likely to
go nuclear) than the communication barriers
that led to our nation’s closest call with
nuclear annihilation to date (that we know of…).
Feel free to be relieved about this!
WE KNOW WE ARE!!!
There is a better answer though…
Please try again!
Give
a chance.
CORRECT!
According to Section 188 of the Workforce Investment Act (WIA)
“Disability Checklist” America’s Job Centers are required to be able to
communicate with persons with disabilities as effectively as with those
without disabilities.
This could include, but is not limited to the following:
 Having a list (also available in alternative formats) that includes all assistive
technology and reasonable accommodations available.
 Having processes in place for procuring interpreters and other reasonable
accommodations.
 Having materials available in alternative formats (e.g. Braille, Large Print, electronic
copies on CD).
To learn more check out Section 5.5. on
WIA’s Disability Checklist
This 30-Second Training has been developed using Federal funds from the
Department of Labor, Employment and Training Administration under
Contract No.: DOLJ131A22067. The contents of this publication do not
necessarily reflect the views or policies of the Department of Labor, nor does Click here to end show
mention of trade names, commercial products, or organizations