Transcript Craig Bidois

Workplace Violence
With
Craig Bidois
Workplace Violence
“any incident in which an employee is
abused, threatened or assaulted by
fellow employees or by a member of
the public in circumstances arising
out of the course of his or her
employment.”
Workplace Violence
Significant Hazard
Workplace Violence
Massey University study- 2012have found relatively high levels of
reported workplace violence in highrisk sectors, notably health and
public administration.
Of the 93 Workplaces who took part
in the survey 30% had some form of
specialist training to help mitigate
violence
Workplace Violence
Staff Personal Safety
Field Staff
Face to Face
contact
Face to Face Staff
Face to Face Staff
Field Staff
Who gets trained in this already?
Library staff
Customer service staff
Compliance Team
Licensing inspectors
Building inspectors
Harbour Masters
Life Guards
General Practitioners
Family GP medical clinic staff
Nurses
What is
personal
safety?
Being aware of your
surrounding environment,
the people in it and
how to react if your safety is
compromised
What If......
The law: assault
“The act of intentionally applying or attempting to
apply force to the person of another, directly or
indirectly, or threatening by any act or gesture to apply
force to the person of another, if the person making
the threat has or causes the other person to believe on
reasonable grounds that he has present ability to effect
his purpose.”
Crimes Act 1961, Section 196
The law: self defence
“Everyone is justified in using in the defence of himself
or another, such force as in the circumstances as he
believes them to be, it is
reasonable to use.”
Crimes Act 1961, Section 48
Excessive force….
Radar
Flat Line Moel of De-escalation
Communication
55% Kinesics
Body language
•
38% Vocals
Volume, tone
7% Words
The message
Effective communication is all about conveying your
messages to other people clearly and unambiguously.
It's also about receiving information.
What is Body language
Body language is technically called kinesics
Very important for management and
leadership where communication can be seen
and observed
Observing body language – signals are being
observed even if no words are used
Body Language works
both ways!
Your body language reveals your own feelings
and true meaning to others
Other peoples body language reveals them
Mirroring
Creates a rapport, empathy,
trust
How to tell a lie?
Danger signs
Raising Voice
Increase in Swearing
Finger Tapping/Pointing
1000 yard stare
Fist clenching
Rocking backwards and forwards
Self
preservation
techniques
Keep a safe distance
Questions?