Transcript Assertive communication behaviours

Assertive
communication
behaviours
Housekeeping
›
›
›
›
© smallprint
mobile phones
break times
toilets
emergencies
2
Workshop overview
At this workshop the following will be addressed:
›
›
›
›
›
different modes of communication
the need for increased self awareness when communicating
interpretations of body language
effective negotiation methods
gathering and using both positive and
negative feedback
© smallprint
3
Workshop expectations
What do you know about the topic?
What do you need to know?
What outcomes do you expect from this workshop?
© smallprint
4
Introductory activity
Don’t feel like a fish out of water.
Learn to be assertive. It is a skill just like any other — like playing
golf or learning to fly.
© smallprint
5
Topic 1
Communication
© smallprint
6
Communication skills
Effective communication is essential to the successful completion
of workplace tasks.
© smallprint
7
Writing
Written communications, for both internal and external
applications, will be used in your workplace.
© smallprint
8
Topic 2
Communication styles
© smallprint
9
Personal conflict
Should I jump?
Should I jump?
Oh my, what should I do?
© smallprint
10
Involving others
We WILL do it my way!!!
© smallprint
11
Assertion
‘Assertiveness is not what you do, it's who you are!’
(Shakti Gawain)
© smallprint
12
Passive behaviour
© smallprint
13
Aggressive Behaviour
‘The basic difference between being assertive and being
aggressive is how our words and behaviour affect the rights and
well being of others.’
(Sharon Anthony Bower)
© smallprint
14
Assertive behaviour
© smallprint
15
Activity
© smallprint
16
Circle of concern and influence
Circle of concern
Things I truly
cannot control
Circle of
influence
Things I can
control
Things I think
I cannot control
Things about
which I care
© smallprint
17
Causation
Attribution theory is concerned with the ways in which people
explain the behaviour of others or themselves.
It explores how individuals attribute cause and how this
cognitive perception affects their usefulness and ability to
communicate effectively in a work organisation.
© smallprint
18
Activity
© smallprint
19
Topic 3
Learn to be assertive
© smallprint
20
Learn to be assertive
Learn how and when to say no!
© smallprint
21
Activity
© smallprint
22
I can hide my head in the sand if I want to, you know.
Assertive people, however, do not hide their heads.
© smallprint
23
Listening
What?
What did you say?
© smallprint
24
Questions
‘The key to wisdom is knowing all the right questions.’
(John A. Simone, Sr)
© smallprint
25
Activity
© smallprint
26
Topic 4
Non-verbal communication
© smallprint
27
Non-verbals
‘Get in touch with the way the other person feels. Feelings are
55% body language, 38% tone and 7% words.’
(Unknown)
© smallprint
28
Gesturing
© smallprint
29
Voice tone
Can you hear paralanguage?
© smallprint
30
Activity
© smallprint
31
Topic 5
Negotiation
© smallprint
32
Negotiation
‘Joint undertakings stand a better chance when they benefit both
sides.’
(Euripides)
© smallprint
33
Negotiation techniques
When negotiating, plan and be prepared.
© smallprint
34
Reaching agreement
Come on, we can work together!
© smallprint
35
Activity
© smallprint
36
Summary
Before leaving today please share:
› 1 thing you learned
› 1 new practice you will undertake
› 1 activity you enjoyed
Thankyou for your attendance and participation.
© smallprint
37
Two thoughts
‘The way we communicate with others and with ourselves
ultimately determines the quality of our lives.’
(Anthony Robbins)
‘Too many of us fail to fulfil our needs because we say no rather
than yes, or perhaps later in life, yes when we should say no.’
(William Glasser)
© smallprint
38