Transcript Communication

Part 2: Process and Models
 The
Linear View
• Sender encodes ideas or feelings into a
message
• Message is injected via a channel to a receiver
• The receiver decodes the message
Noise
encodes
Sender
Noise
Noise
message
Noise
Noise
decodes
Receiver

Noise: anything that gets in
the way of the message
• External-anything outside
that makes it hard to hear or
concentrate (talking in a
movie, someone smoking)
• Physiological-physical
things inside a person
(illness)
• Psychological-mental or
emotional states that make it
hard to listen

Think about it
• What are some things that
make it hardest for you to
listen?
 Interactive View
• Replaces encodes with behavior to capture
unintentional things like expressions or body
language
• Adds idea that sender also gets feedback (verbal or
nonverbal response) from the receiver and adjusts
the message
• Environment also plays a role-These are “fields of
experience that help them understand another’s
behavior.” These includes not just where you are, but
also what experiences and culture you are coming
from
• Think about it: How are noise and environment similar
and different?
Noise
Behaves
Noise
Noise
message
Noise
Decodes
Sender
Receiver
Receiver
Sender
Decodes
A’s environment
message
Behaves
B’s environment

Transactional View
• Similar to interactive
view, except that
responding and
decoding are happening
at the same time for both
people
• Communication is not a
series of individual acts,
but a constant sending
and receiving of
messages all at the same
time
Noise
Sender
Responds
Decodes
A’s environment
Noise
Noise
message
Noise
Decodes
Responds
Receiver
B’s environment
 Final
Definition of Communication:
• Continuous, transactional process involving
participants who occupy different but
overlapping environments and create a
relationship by simultaneously sending and
receiving messages, many of which are distorted
by external physiological and psychological
noise.

LISTENING SKILLS DRAWINGS: You will need a piece of paper
and a writing utensil for each participant. You also will need two
different diagrams for each pair. Have partners sit back to back
and decide who will be the “listener” and who will be the “talker”
first. Each will eventually have a chance to play both roles. Give
each “talker” a copy of a diagram. The Listener must sketch what
they hear described, and in this round 1, is not allowed to speak or
ask questions. This pair is using “one-way communication.” There
will be 1-2 minutes allotted for this round, or longer if time
permits. Partners compare drawings when finished to see how
close they came to the original. The second round can begin and
partners switch roles, still sitting back to back. The dyad together
must try to improve results. In this round 2, the talker gets
different diagram, and the listener can speak and ask questions.
After the allotted time has passed, partners should compare
results again. Then bring the two groups together to talk about the
benefits of both types of communication.