Transcript PPT Org Comm

Communicating at Work:
Organizational
Communication
Chapter 8
Organizational Communication
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Organizational Communication
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“The ways in which groups of people both
maintain structure and order through their
symbolic interactions and allow individual actors
the freedom to accomplish their goals” (p. 189)
Communication within organizations.
Communication across organizations.
Communication Networks
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Communication Networks
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“Patterns of relationships through which
information flows in an organization” (p. 190)
Communication Networks
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Formal Communication
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“messages that follow prescribed channels of
communication throughout the organization” (p.
190)
Organizational Charts
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“provide clear guidelines as to who is responsible
for a given task and which employees are
responsible for others’ performance” (p. 190)
Organizational Communication
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Organizational Chart: Formal Communication
PRESIDENT
SALES
MANAGER
PRODUCTION
MANAGER
REGIONAL
MANAGER 1
REGIONAL
MANAGER 2
SALES GROUP
1
SALES GROUP
2
TEAM
LEADER
PRODUCTION
GROUP 1
PRODUCTION
GROUP 2
Communication Network
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Downward Communication
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Messages that flow from superiors to
subordinates.
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High status to low status.
Job instructions, expectations, motivational items
Upward Communication
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“messages that flow from subordinates to
superiors” (p. 190)
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Low power to high power.
Reports, job questions, updates
Communication Network
PRESIDENT
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Downward
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Upward
SALES
MANAGER
REGIONAL
MANAGER 1
REGIONAL
MANAGER 2
SALES GROUP
1
SALES GROUP
2
Communication Network
PRESIDENT
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Horizontal Communication
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Messages between people with
equal status/power. (p. 191)
SALES
MANAGER
REGIONAL
MANAGER 1
REGIONAL
MANAGER 2
SALES GROUP
1
SALES GROUP
2
Communication Network
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Informal Communication
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“Any interaction that does not generally follow
the formal structure of the organization” (p. 191).
Competent Workplace Comm.
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Immediacy
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Verbal and nonverbal communication used to
influence perceptions of closeness.
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Touching
Smiling (being friendly)
Being accessible
Influences subordinates to work harder.
Communicates trustworthiness.
Seem more “socially” attractive.
Competent Workplace Comm.
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Supportive Communication
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“Listening with empathy, acknowledging the
feelings of others, and engaging in dialogue to
help others maintain a sense of personal control.”
(p. 207)
http://www.youtube.com/watch?v=VbEkKa-W55s
Conflict Management
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Conflict
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Where two people perceive to have incompatible
goals with each other.
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We disagree on something.
There is a need to reach a resolution.
Conflict Management
Competitors
Concern
For Self
Collaborators
Compromisers
Accommodators
Avoiders
Concern For Other
Conflict Management
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Avoidance – Deny existence of a conflict.
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Competition – Conflict is a “battle.” Put own interests over others.
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Accommodation – Set aside own views and accept those of others.
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Compromise – Willing to let go of some of your position as long as
the other side will do the same.
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Collaboration – “Thoughtful negotiation and reasoned compromise
whereby both parties agree that the outcome is the best possible
solution” (p. 209).
http://you.video.sina.com.cn/b/8741263-1449344870.html (2:10)
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Group Activity
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Look at the organizational chart at the top of
page 191.
How could you make this organization more
efficient? Consider
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Upward, downward, and horizontal communication
Draw this new organizational structure.
Present your ideas to the class. EVERYONE in
the group must participate at least some.