Transcript Final Exam Review PPT (all chapters)

Review Game
COMS 101 Final
RULES
- You have approximately 20 seconds to
decide on an answer.
- Each correct answer gets you 1 point.
- Each incorrect answer gets you -1 point.
- You can pass if you can not answer.
- Once all groups pass, I will give you the answer.
- There are 35 total points possible.
- If there is a tie, a tie-breaker will be used.
Pick a number,1 through 7
2
The means by which a message moves
from the source to the receiver of a
message.
Channel
The process of translating thoughts into
words
encoding
A set of circumstances or a situation.
context
Any interference in the encoding and
decoding process that reduces message
clarity
noise
Communication from superiors to
subordinates.
Downward communication
The process of using messages that are not
words to generate meaning
Nonverbal communication
A message initiator
Sender or source
The receiver’s verbal and nonverbal
response to a source’s message.
feedback
Messages flowing from subordinates to
superiors
Upward communication
The sustained focus we give to stimuli we
deem important.
Selective attention
Organizational “filing systems” for thoughts
held in long-term memory
schema
Listening with a purpose and attempting to
understand the other person.
Empathic listening
A process of using communication to
influence the behaviors and attitudes of
others to meet group goals.
Leadership
The separation between those who have
access to technology and those that do
not.
Digital Divide
The ways in which groups of people both
maintain structure and order through their
symbolic interactions and allow individual
actors the freedom to accomplish their
goals.
Organizational Communication
Technology that communicates back and
forth in real-time
Synchronous communication
The stage of relational development where
two people exchange personal items as a
form of commitment
Bonding Stage
The extent to which the speaker is perceived
as competent to make the claims he or
she is making
credibility
The error that occurs in perception where
you blame another’s shortcomings on their
personal qualities and their successes on
outside circumstances
Fundamental Attribution Error
The tendency to fill in missing information in
order to complete an otherwise incomplete
figure or statement.
Closure
When you have this power, you are able to
withhold something of value to another
person.
Punishment Power
A leader, secretary, and a treasurer would be
considered this type of role in groups.
Formal Roles
How you see yourself
Self-image
Nonverbal movements that substitute for
words or phrases
Emblems
Ornaments or adornments you display that
hold communicative potential
Artifacts
The commonly agreed upon definition of a
word.
Denotative definition
This part of our consciousness that
interprets and assigns meaning to stimuli
that we pay attention to.
Working memory
Where you give some to gain some in a
conflict situation.
Compromise conflict management
Behaviors that are directly relevant to the
group’s task and that affect the group’s
productivity
Task function
A group of people meet periodically online
and begin to form relationships. Slowly this
group grows. On the internet, this would
be considered a ….
Virtual community
This process of media exposure influences
our perceptions of the world.
Cultivation Effect
This stage of relational deterioration is
highlighted by lack of activity together with
minimal, awkward interactions
Avoiding stage
Nonverbal movements that accompany or
reinforce verbal messages
Illustrators
Any interaction that does not generally
follow the formal structure of the
organization but emerges out of natural
social interaction among organizaiton
members.
Informal communication
Listening with empathy, acknowledging
others’ feelings, and engaging in dialogue
to help others maintain a sense of
personal control
Supportive communication
TIE-BREAKER
Which relational dialectic is shown in this
clip?
http://www.youtube.com/watch?v=BpOVH6zPlH4