Transcript Work Readiness Program

Work Readiness
Program
Willingness To Learn
Objectives
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List three reasons why employers
value an employee whose attitude
expresses a willingness to learn.
Describe the importance of
communication skills to job success.
Describe the five competency areas
of emotional intelligence.
Willingness to Learn
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Is the “glue” that holds together all
the other work readiness traits.
Attitude
Adaptability
Problem Solving
Why Learning is Important in the
Work Place
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Companies have to be in a constant
state of growth to survive.
It is our nature to want to learn
We are most valuable to our
employer if he/she perceives us to
be eager to learn
Learning: What It’s All About
Communication is for…
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Social – Communication is vital to
social interaction.
Informational – Communication is
how we impart information to others.
Expressive – We express our
thoughts and feelings using
communication.
Persuasive – We persuade others by
communicating with them.
Listening
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Fosters respect
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Promotes cooperation
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Reduces stress
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Stimulates team solidarity
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Brings out real issues
Listening
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Improves accuracy
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Promotes better understanding
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Facilitates self-discovery
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Leads to better decision-making
Tips to Become a Better
Listener
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Become aware of your own listening
habits
Share responsibility for 2-way
communication
Be physically attentive
Concentrate on what the speaker is
saying
Listen for the total meaning,
including feelings
More Listening Tips
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Observe nonverbal signs
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Adopt an acceptable attitude toward
the speaker
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Express empathetic understanding
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Listen to yourself
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Take appropriate actions
Listening “Don’ts”
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Don’t mistake not talking for
listening
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Don’t interrupt needlessly
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Don’t pass judgment too quickly
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Don’t argue simply to prove you are
right or for ego sake
More Listening Don’ts
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Don’t ever tell a speaker “I know
exactly how you feel”
Don’t overreact to emotional words
Don’t give advice unless it is
requested
Don’t use listening as a way of hiding
yourself
Nonverbal Communication
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Eye contact
Facial expressions
Gestures
Posture and body orientation
Proximity
Para-linguistics
Humor
Proximity/Personal Space
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Intimate distance – 18” for friends &
family
Personal distance – 1.5’ to 4’ normal
conversation without touching
Social distance – 4’ to 12’ informal
and business transactions
Public distance – 12’+ casual
greetings and acknowledgement
Paralinguistics
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Tone
Pitch
Rhythm
Loudness
Inflection
Communicating in the
Workplace
Communication Roadblocks
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Interruptions
Trigger words
Jargon
Indifferent responses
Note taking
Limited attention span
T
Emotional Intelligence
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Learned behavior
Necessary for people to work
together toward an organization’s
goals
Primarily maturity and character.
Mature people can recognize and
control their emotions.
Key to leadership and higher-skilled
employment positions.
EI Elements
Self-Awareness
 Self-Regulation/SelfManagement
 Social Awareness
(Empathy)
 Social Skills
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Self-Awareness
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Recognition of our emotional state is
the foundation of all emotional
intelligence skills.
“Tune in” to your emotions; they can
provide valuable insights about your
responses to stressful situations.
Recognize the importance of your
emotions even in technical fields.
Self-Regulation
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Accept responsibility for choosing
your own emotional responses.
Learn to “reframe” stressful
situations into ones that are
challenging.
Be aware of and learn to manage
your own emotional “triggers.”
Social Awareness
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Empathy means recognizing and
responding appropriately to the
emotions of others.
By expressing empathy, you also
create empathy in others.
Realize that emotions impact such
measurable goals as productivity and
safety.
Social Skills
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Use all of you emotional
competencies to influence and
persuade others.
Strive to build consensus and
support for team goals.
Motivate and inspire yourself and
others to achieve goals.