Transcript COunit6rev - AHS-FACS

Career Orientation—
2nd Edition
Unit 6:
Communicating
for Career Success
Purposes of
Communication
Objective 1 -
Social
Relationships
Information
Knowledge
Wants and needs
Persuasion
Problem solving
Methods of
Communication
Objective 2 -
Braille
Cellular phone
E-mail
Fax
Sign language
Telephone
Video phone
Voice mail
Written letter
Objective 3 -
Communication Factors
Culture and custom
Gender
Physical and psychological conditions
Group membership
Social circumstances
How English Relates to
Careers . . .
Every job requires workers to understand
instructions quickly and to explain
problems to supervisors and other
workers.
Good communication is essential for most
occupations, even those that require little
interaction with others. WHY?
Verbal and
Nonverbal Methods
Objective 4 -
Verbal
Communication
Listening
 Reading
 Speaking
 Writing

Nonverbal
Communication
Appearance
 Body language
 Personal space
 Silence

Objective 7 –
Common Barriers
Not seeing
individual
Not listening
Emotions
“Closed” mind
Clichés
Interruptions
Vocabulary
Assuming
Prejudice
Low self-esteem,
confidence
Childhood
teachings
Unclear message
Mixed messages
Objective 8 -
I-Messages
Thinks, feels,
reacts
Prompt positive
responses
Facts
Non-threatening
Responsibility
and control
More difficult to
learn
Objective 8 -
You-Messages
Blame, judge, accuse
Easy when upset, hurt
Challenging or threatening messages
Close communication channels
Objective 8 -
We-Messages
Problem and responsibilities
Improve communication
Non-Threatening
Positive responses
Active and
Passive
Objective 10 -
Active listening
 How can you tell?
Passive listening
 How can you tell?
Feedback
Purposes
Objective 11 -
Clarify
Ensure understanding
Help speaker
Encourage speaker
Make speaker feel good
Feedback
Ways
Objective 12 -
Nodding
Smiling
Eye contact
Asking
Responding
Repeating
Improving
Communication
Objective 13 -
I-messages
Right time
Right tone,
language
No sarcasm,
criticism
Attentive
Feedback
Interest, empathy
Patience, focus
“Open” mind
Asking
Awareness
Acceptance
Repetition
Understanding
Did You Know?
Getting involved in extracurricular
activities like FCCLA improves
communication skills because of
the interaction required.
Levels of
English
Objective 16 -
Standard English
 Formal
 Examples?
 Informal
 Examples?
Nonstandard
English
 Examples?
Business
Letter Parts
Objective 17 -
Letterhead
Complimentary
close
Date line
Inside address
Salutation
Body
Signer’s ID line
Reference initials
Organizing
Information
Objective 18 -
Decide on purposes
Decide what data
Decide what order
Decide how to unify
Good and
Poor Statements
Objective 19 -
Discuss examples . . .
 Poor
business statements
 Good
business statements
Basic Letter
Styles
Objective 20 -
Full-blocked
Blocked
Semi-blocked
Indented
Memo
Characteristics
Objective 22 -
Four-part heading
No signature if group
Initial to individuals
Introduction, body, conclusion
Unit Review
1. What are the purposes of communication?
2. List methods of communication.
3. How could each factor affect communication?





Culture and custom
Gender
Physical and psychological conditions
Group membership
Social circumstances
Unit Review
cont.
4. How are verbal and nonverbal
communication different?
5. What are common barriers to
communication?
6. Think of a message that you might
want to communicate. How could it be
delivered as: a. I-message
b. You-message
c. We-message
Unit Review
cont.
7. How are active and passive listening
different?
8. What are purposes of feedback and
how could you provide positive feedback?
9. List ways to improve communication.
10. When would it be acceptable to use
nonstandard English?
Unit Review
cont.
11. List the 8 parts of a business letter.
12. What are the four guidelines for
organizing information in a letter?
13. What are the four parts in the
heading of a memo? What are the
three parts of the message?
Unit Review
cont.
Match the terms with their definition:
communication
e-mail
cliché
prejudice
feedback
nonverbal
verbal
protocol
personal space
colloquialism
empathetic
fax
jargon
A. seeing things from the other person’s
perspective; understanding what the person
is feeling and why
B. relating to or consisting of words
C. using forms of communication other than
words
Unit Review
cont.
Match the terms with their definition:
communication
e-mail
cliché
prejudice
feedback
nonverbal
verbal
protocol
personal space
colloquialism
empathetic
fax
jargon
D. a two-way process of conveying thoughts,
feelings and information in such a way that
the message is received and understood by
verbal and nonverbal means
E. terms used and understood only by a
particular group
Unit Review
cont.
Match the terms with their definition:
communication
e-mail
cliché
prejudice
feedback
nonverbal
verbal
protocol
personal space
colloquialism
empathetic
fax
jargon
F. overused expression or idea
G. response to or acknowledgement of given
information
H. electronic mail sent via the Internet on a
computer
Unit Review
cont.
Match the terms with their definition:
communication
e-mail
cliché
prejudice
feedback
nonverbal
verbal
protocol
personal space
colloquialism
empathetic
fax
jargon
I. the immediate area around you
J. a method of sending a facsimile or
reproduction of images or written matter by
electronic means
Unit Review
cont.
Match the terms with their definition:
communication
e-mail
cliché
prejudice
feedback
nonverbal
verbal
protocol
personal space
colloquialism
empathetic
fax
jargon
K. a rigid, long-established “code” that
defines the correct procedure for specific
situations, often including how something is
done and who does it
Unit Review
cont.
Match the terms with their definition:
communication
e-mail
cliché
prejudice
feedback
nonverbal
verbal
protocol
personal space
colloquialism
empathetic
fax
jargon
L. local or regional way or figure of speech
M. irrational opinion, directed against
something or someone
Career Orientation—
2nd Edition
Copyright 2007
Curriculum and Instructional Materials Center,
Oklahoma Department of Career and
Technology Education