Transcript Interpersonal Communciation

Interpersonal Communication
Definition
• The communication
that occurs between
two or more people
Skills involved:
• Developing
relationships
• Responding to others
• Communication
thoughts and feelings
• Giving and accepting
criticism
Stages of building relationships
1. Acquaintances
2. Friendships
3. Close relationships
Principles of Interpersonal
Communication
1.We Cannot not communicate
2. Interpersonal communication is Irreversible
3. Interpersonal Communication involves Ethical Choices
4. People Construct Meanings in Interpersonal communication
5. Talking about communication affects meanings
6. Interpersonal Communication Develops and Sustains Relationships
7. Interpersonal Communication does not absolutely solve all problems
8. Interpersonal Communication can be learned.
List the things that you talk about with
each kind of friend
Acquaintance
Friendship
Close
Relationships
A good relationship involves relationships that
are satisfactory to both of you.
Feature of a satisfactory relationship
• Investment (time,
energy, thought and
feelings)
• Commitment
(decision to stay in a
relationship)
• Trust
Building Healthy relationships
• relate to each other with empathy.
• share feelings and use an appropriate level of
self-disclosure
• engage in personal growth through improved
interpersonal skills.
• RESPECT EACH OTHERS OPINIONS!!!!
Maintaining and Improving Relationships
• Empathize and be sensitive ot the other
person’s feelings.
• Demonstrate your support f the other person
in times of need
• Listen to the other person
• Share your feelings
• Speak with honesty while respecting the
other person’s feelings
• Enjoy your relationship
Responding to Others
Definition- a high regard, honor, or esteem that you
have for other People.
Or Being sensitive to the thoughts and
feelings of others!
Respecting Others:
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Treat people with courtesy
Respect the other person’s opinions
Be tactful
Respect the other person’s right to be heard.
Check your perception for understanding
• Ask clarifying questions
• Paraphrase to understand meanings
Skill 1: Clarifying Questions
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Are you saying that…?
Do you think that...?
What did you mean by…?
Would you mind repeating what you just said?
I’m not sure I understand.”
Paraphrase- restate what you heard in your
own words.
• “So, what you’re saying is…”
• “ I take it that you believe…”
• “What I heard you say is…”
Self-Presentation
Private self
The part of yourself
which is most true to
your self-concept
Vs
Public Self
That part of yourself that
you choose to share
with others.
Self-Disclosure
• Voluntarily sharing personal information or
feelings with another person for the purpose
of building a relationship
Judging What is appropriate to
share
• Increase the level of sharing gradually.
• Share private information only with
someone you trust
• Continue to share only if the other person
confides in you
Disclosing your Feelings
• Avoid withholding your feelings
• Avoid displays of negative feelings
• Describe your feelings (use I-statements)
I-Statements
• Use I-statements instead of “You Statements.
• “I feel angry when you repeat things I told you
in confidence because trust in a relationship is
very important to me.”
is less judgmental than:
• “You are so untrustworthy and gossip about
everyone including me.”
You statements break down communication
because the other person becomes defensive.
Three Parts of an I-Statmene
• State the emotion that YOU feel: “ I feel…
• Behavior- Describe their behavior or
conditions that make you feel this way:
“when….”
• Why- explain the effect that the behavior has
on you.
Be Assertive
Assertiveness is standing up for your personal
rights.
How to assert
yourself
Avoid language
that can lead
to arguments.
Be specific
about what you
want
Keep a firm but
pleasant tone of
voice
Constructive Criticism
Feedback that is helpful and beneficial rather
than disapproving
**** AVOID ATTACKING THE PERSON****
Lack of clear communication causes
misunderstandings
Causes of misunderstanding:
• making assumptions
• Not paying close attention
• Not making sure that you understand what is
being said
How to Give Constructive Criticism
• Choose an appropriate time and place
• Choose only one or two specific points for
criticism
• Describe the person’s behavior carefully and
accurately
• Respond to the present, not the past.
• Try to include ideas for solutions
How to Accept Constructive Criticism
• Think of criticism as an opportunity for
improvement
• Make sure that you understand what you hear.
• Recognize those who use constructive
criticism