Transcript Nurse to wardsperson

Clinical Governance – Pursuing Quality, Safety and Excellence
ISBAR In Our Communication
• Introduction
Who, what and where you are and why are you calling
also is this a good time to talk?
• Situation
What is happening now. “The situation is….”
• Background
What led to the situation. “By way of background…”
• Assessment
What you consider the problem is. “My assessment is”
or “I assess….”
• Recommendation
What should we do to correct the problem. “I
recommend…..”
Clinical Governance – Pursuing Quality, Safety and Excellence
ISBAR In Our Communication
Introduction
Who, what and where you are and why are you calling
Establish you are talking to the right person and that it is
convenient to have the conversation at that time (or, where
necessary, that the conversation must take place now for a
pressing reason)
• “Hi Rob, its Mel on ward H3 calling about a patient transfer to
radiology, do you have a moment?
Clinical Governance – Pursuing Quality, Safety and Excellence
ISBAR In Our Communication
Situation
Give the situation as of now, including key information
such as patient’s age and gender, and current status
• “The situation is that I have a patient, Mrs X, in bed 1
who needs to go to x-ray in ½ an hour”
Clinical Governance – Pursuing Quality, Safety and Excellence
ISBAR In Our Communication
Background
Give the relevant background details such as presenting
factors and complications
• “Mrs X has a background of MRSA and needs to go
to x-ray in her bed”
Clinical Governance – Pursuing Quality, Safety and Excellence
ISBAR In Our Communication
Assessment
What do you consider is going on
• “On assessment Mrs X is unstable and will be
escorted to x-ray with a nurse”
• “Also she will need to be transported with
oxygen”
• “Mrs X is a bariatric patient”
Clinical Governance – Pursuing Quality, Safety and Excellence
ISBAR In Our Communication
Recommendation
Be clear about your recommendation
• “I recommend you bring the gazunder, you will need
gloves and a plastic apron which are available
outside her room.
• “I have the portable oxygen cylinder here”
• “Do you want me to remind you in 20 minutes?”