Transcript ISBAR report on a meeting

Clinical Governance – Pursuing Quality, Safety and Excellence
ISBAR In Our Communication
• Introduction
Who, what and where you are and why are you calling
also is this a good time to talk?
• Situation
What is happening now. “The situation is….”
• Background
What led to the situation. “By way of background…”
• Assessment
What you consider the problem is. “My assessment is”
or “I assess….”
• Recommendation
What should we do to correct the problem. “I
recommend…..”
Clinical Governance – Pursuing Quality, Safety and Excellence
ISBAR In Our Communication
Introduction
Who, what and where you are and why are you calling
Establish you are talking to the right person and that it is
convenient to have the conversation at that time (or, where
necessary, that the conversation must take place now for a
pressing reason)
• I am ……..
• I attended a meeting ……(when)
• in my capacity of …….(role)
Clinical Governance – Pursuing Quality, Safety and Excellence
ISBAR In Our Communication
Situation
State what is happening
• “The purpose of the meeting was to……..”
Clinical Governance – Pursuing Quality, Safety and Excellence
ISBAR In Our Communication
Background
Give the relevant background details associated with
the situation
• “The meeting was organised to/ by…..”
Clinical Governance – Pursuing Quality, Safety and Excellence
ISBAR In Our Communication
Assessment
What do you consider is going on
• “The outcome was………”
Clinical Governance – Pursuing Quality, Safety and Excellence
ISBAR In Our Communication
Recommendation
Be clear about what is required
• “I suggest / it was recommended / I am
requesting..”