Transcript Social Worker

Clinical Governance – Pursuing Quality, Safety and Excellence
ISBAR In Our Communication
• Introduction
Who, what and where you are and why are you calling
also is this a good time to talk?
• Situation
What is happening now. “The situation is….”
• Background
What led to the situation. “By way of background…”
• Assessment
What you consider the problem is. “My assessment is”
or “I assess….”
• Recommendation
What should we do to correct the problem. “I
recommend…..”
Clinical Governance – Pursuing Quality, Safety and Excellence
ISBAR In Our Communication
Introduction
Who, what and where you are and why are you calling
Establish you are talking to the right person and that it is
convenient to have the conversation at that time (or, where
necessary, that the conversation must take place now for a
pressing reason)
• “Hello Helen, I am Brittany, the Social Worker on Ward 4
from St Elsewhere Hospital, do you have a moment to talk
about Mrs X?”
Clinical Governance – Pursuing Quality, Safety and Excellence
ISBAR In Our Communication
Situation
Give the situation as of now, including key information
such as patient’s age and gender, and current status
• “Mrs X is being transferred to your hospital for an
operation following a car accident.
• Mrs X has two young sons who are in the care of
Department of Community Services (DoCS) as there
has been no-one to care for them since her accident”
Clinical Governance – Pursuing Quality, Safety and Excellence
ISBAR In Our Communication
Background
Give the relevant background details such as presenting
factors and complications
• “By way of background, Mrs X recently lost her
husband to illness. She lives with her sons on a
remote property at Hollow Flat. Since the accident
her sons have been in care until her sister arrives
from New Zealand on Friday”
Clinical Governance – Pursuing Quality, Safety and Excellence
ISBAR In Our Communication
Assessment
What do you consider is going on
• “Mrs X’s sister will take the children back to their
home and care for them and Mrs X until she is
well”
Clinical Governance – Pursuing Quality, Safety and Excellence
ISBAR In Our Communication
Recommendation
Be clear about your recommendation
• “I need you to liaise with DoCS to keep them
informed of Mrs X’s prognosis and arrange for
the children to visit their mother until their aunt
arrives”