Transcript Communication Styles

Communication Styles
Ch. 3
Communication Styles - Purpose
► To
develop additional communication skills
in a way that will enable you to:
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Achieve results with and through others
Give and receive information more accurately
Influence and draw out others
Resolve conflict
Reach team decisions through consensus
► So
that commitment and understanding are
the key results.
Communication Styles
► Course
Objectives
 Be able to identify the five communication styles
and the four communication behaviors, and how
they relate to your personal communication style.
 Given a communication situation, be able to identify
correctly the different communication behaviors of the
participants.
 Be able to describe two of the ways that one acts
towards others in each of the four communication
behaviors.
Communication Styles
► Pattern
of behavior
used in pursuing goals
► Communication styles
are defined by the way
in which an individual
or group utilized or
combines “A” and “R”
communication
patterns.
1. The Developmental Style
► The
individual integrates assertive (a) and
responsive (r) behavior.
 Does not put others down.
 Expresses opinions, asks questions, explores and
integrates ideas and alternatives.
 Confronts conflict, concerned with building commitment
toward mutually understood solutions.
 The emphasis is on development of joint commitment
based on goals, beliefs and feelings of all who are
involved.
Developmental
► Assertive
 Inform
 Persuade
 Control
► Responsive
 Explore
 Summarize
 Identify
Developmental – If the individual integrates
assertive and responsive behaviors, the style is
Developmental
Developmental
Assertive
Inform
Persuade
Control
Assertive Responsive
Aggressive
Patronize
Attack
Dominate
Put others down
Responsive
Explore
Summarize
Identify
Non-Assertive
Wishy-Washy
Put self down
Overly apologetic
Defensive
2. The Controlling Style
► The
individual stays primarily in the “A” pattern.
► Gives information, sells, persuades.
► May at times enforce or impose his or her ideas or
put people down.
► Tends to suppress disagreement.
► Concerned with getting things to work out the way
he or she feels they should.
► The emphasis is on what “I want,” “I believe,”
and “I feel.”
Controlling Style “A” Pattern
► Assertive
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Inform
Persuade
Convince
Control
► Aggressive
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Patronize
Attack
Dominate
Put others Down
3. The Accommodating Style
► The
individual stays primarily in the “R” pattern.
► Asks questions, listens, shows understanding.
► At times may become apologetic of selfdemeaning.
► Tends to smooth over or harmonize disagreement.
► Tries to have others feel good about the situation.
► The emphasis is on what “You want, “You
believe,” and “You feel.”
Accommodating Style “R” Pattern
► Responsive
 Explore
 Summarize
 Identify
► Non-Assertive
 Wishy-Washy
 Put self down
 Overly Apologetic
4. The Negotiating Style
► The
individual uses both “A” and “R”
patterns and may occasionally become
aggressive or non-assertive.
► Would rather compromise than confront
Differences. Looks for middle-of-the-road,
acceptable courses of action.
► The emphasis is on workable, reasonable
decisions rather than the best possible
solution.
Negotiating Style “A” and “R”
individual moves between controlling
and accommodating; bargains,
compromises but does not confront or
integrate differing views.
Negotiating
Accommodating
Controlling
► The
5. The Defensive Style
►
The individual operates in
a “fight” or “flight” mode.
 May be aggressive or nonassertive most of the time.
 May vacillate between
aggressive and nonassertive.
 Under conflict the individual
attacks others or withdraws.
 The emphasis is on
protection or on enhancing
one’s self, not on solving
problems or involving others.
Defensive Style
► Aggressive
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Patronize
Attack
Dominate
Put Others Down
► Non-Assertive
 Wishy-Washy
 Put self down
 Overly Apologetic
Defensive
The Communication Module
Developmental
Assertive-Responsive
Controlling
A/R
A/r
Negotiating
Responsive
a/R
Aggressive
Non-Assertive
A/G
N/A
Defensive
Accommodating
Assertive
The “R” Pattern of Interaction
► React
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toward others Responsively
Explore
Summarize
Actively Listen
Identify
► React
toward others Non-Assertively
 Wishy-Washy
 Put self down
 Overly apologetic
The “A” Pattern of Interaction
► Act
toward others
Assertively
 Inform
 Persuade
 Convince
 Control
► Act
toward others
Aggressively
 Patronize
 Attach
 Dominate
 Put others Down
Possible Answers for Team Meeting
Exercise
► A/R
– Being Assertive Response
► A/r – Being Assertive not Responsive
► a/R – Being Responsive not Assertive
► A/G – An Aggressive Response
► N/A – Non Assertive Response
Name
YES Pd. 1
Date
Ch. 3 Quiz
► List
5 Communication Styles
► Number 1-5~May use your notes.