Transcript Chapter 1 Building Responsibility

Chapter 1 Building Responsibility
• What is Communication?
– The process of sending and receiving messages.
– Communication is like playing catch:
The Communication Process
• The sender encodes and transmits the message
through a given channel (the way a message is sent).
• A message is words, body language and symbols that
communicate thoughts or ideas.
• The receiver intercepts and decodes the message
and then transmits feedback
• Feedback is words, body language and symbols that
respond to the sender’s message.
The Communication Model
Communication Barriers
• Any obstacle that gets in communication barrier.
There are five communication barriers:
– Social = they aren’t part of my group (these are social,
economical, peer or professional groups).
– Cultural = we don’t have the same background,
religion, family type, or speak the same language
– Educational = I am too smart for them or they are too
smart for me (either perceived or real differences)
– Environmental = there is something physical blocking
communication from happening
– Attitudinal = somebody doesn’t like the topic or
person who is speaking (bad attitude)
5 Levels of Communication
• Intrapersonal – communication within
yourself
• Interpersonal – communication with you and
one other person (You + 1)
• Small Group – at least 3-7 people
• Public – classroom or assembly size audience
• Mass – global communication (radio, tv,
worldwide web, etc.)