Transcript Chapter 4: Communicating and Working in Teams

4
“Coming together is a beginning.
Keeping together is progress.
Working together is success.”
―Henry Ford,
American businessman
and automotive innovator
Communicating and
Working in Teams
After completing the chapter, you will be able to:
• List common characteristics of effective team
members.
• Explain important things to do when planning and
conducting a team meeting.
• Describe how written, verbal, and nonverbal
communication is used in a team.
• Discuss leadership styles and characteristics of an
effective leader.
• List ways of overcoming barriers.
© Goodheart-Willcox Co., Inc.
Permission granted to reproduce for educational use only.
Teams
• Team—two or more people working together to
reach a goal.
– Teams create a better or different outcome than
working as an individual to solve a problem or
perform a task.
– A formal team may be the department in which you
work, such as a customer service team.
– An informal team may be the recycling committee.
– Team has become an important part of both business
and social vocabulary.
© Goodheart-Willcox Co., Inc.
Permission granted to reproduce for educational use only.
Teams
• Common characteristics of a team member:
–
–
–
–
–
–
–
cooperation
politeness
patience
enthusiasm
dependability
loyalty
building of self-esteem of others
© Goodheart-Willcox Co., Inc.
Permission granted to reproduce for educational use only.
Teams
• Types of teams
– Formal teams
• created for a specific and organized purpose
• have an appointed leader
• members are chosen based on talents and skills
Shutterstock
© Goodheart-Willcox Co., Inc.
Permission granted to reproduce for educational use only.
Teams
• Types of teams
– Virtual teams
• made up of members who are in different locations
• through the use of technology, employees work from
home or while traveling
• can use telephone, video, Internet, or any other
communication technology
• cost-effective option for business because there are no
travel expenses and team members’ time can be used
more efficiently
© Goodheart-Willcox Co., Inc.
Permission granted to reproduce for educational use only.
Teams
• Types of teams
– Informal teams
• come together usually for a social purpose, like a
softball or bowling team
• individual team members participate as a member of
the team by choice, as opposed to a formal team where
participation is required
• leader of an informal team may be voted on by team
members or the natural leader may step up to the task
of leading the team
© Goodheart-Willcox Co., Inc.
Permission granted to reproduce for educational use only.
Teams
• Team development
– Basic steps that each team will take
• getting to know each other
• learning to work together
• working together
• being successful
© Goodheart-Willcox Co., Inc.
Permission granted to reproduce for educational use only.
Teams
• Guidelines to complete a task
– Identify
• team’s purpose, goals, and objectives
• ways to successfully achieve the team’s goals
• each team member’s responsibility in completing the
task
• ways to effectively communicate with team members
while working on the project
© Goodheart-Willcox Co., Inc.
Permission granted to reproduce for educational use only.
Teams
• Team member roles
– Facilitator
• helps team work through each step of completing a
task
• responsibilities include
–
–
–
–
preparing agenda for each meeting
keeping the group members on task
staying focused on the team purpose or goal
reporting the progress of the group to others
© Goodheart-Willcox Co., Inc.
Permission granted to reproduce for educational use only.
Teams
• Team member roles
– recorder
• creates minutes
• records the discussion during brainstorming
• attends to the agenda and records each item as it is
addressed
• quotes group members, but does not edit or evaluate
group member thoughts
– timekeeper
• mindful of time as the team works through the task at
hand
© Goodheart-Willcox Co., Inc.
Permission granted to reproduce for educational use only.
Teams
• Team member roles
– encourager
• informal role who is positive and influences others to
be positive when challenges occur.
• sometimes referred to as the optimist
– skeptic
• challenges team to prove the solution is correct
• teams can benefit from this team member, who looks at
all the solutions for possible issues
© Goodheart-Willcox Co., Inc.
Permission granted to reproduce for educational use only.
Teams
1. What are the two types of teams?
2. What are the four steps of team development?
3. List five roles that individual team members play.
© Goodheart-Willcox Co., Inc.
Permission granted to reproduce for educational use only.
Meeting as a Team
• Use parliamentary procedures
– rules for conducting a meeting, where the majority
rules, but the minority is respected
• When planning a meeting:
– reserve a meeting place
– send an invitation to those who need to attend
– create and send an agenda before the meeting
© Goodheart-Willcox Co., Inc.
Permission granted to reproduce for educational use only.
Meeting as a Team
• When conducting a meeting:
– start the meeting on time
– preview the agenda so everyone is clear on the
purpose of the meeting
– encourage participation
– keep the discussion on topic
– summarize the information at the conclusion of the
meeting
– end on time
© Goodheart-Willcox Co., Inc.
Permission granted to reproduce for educational use only.
Meeting as a Team
1. When should a meeting not be held?
2. What are parliamentary procedures?
© Goodheart-Willcox Co., Inc.
Permission granted to reproduce for educational use only.
Communicating as a Team
• Written communication
– well-written messages reflect competence and
professionalism
• Verbal communication
– learn how to present
yourself in a
professional manner
Shutterstock
© Goodheart-Willcox Co., Inc.
Permission granted to reproduce for educational use only.
Communicating as a Team
• Nonverbal communication
– lead by example
– sit erect, watch the speaker, show you are attentive
and interested.
– poor posture, lack of eye contact, and other nonverbal
signals show you are not interested in the other
person
© Goodheart-Willcox Co., Inc.
Permission granted to reproduce for educational use only.
Communicating as a Team
1. What do successful teams know about wellwritten messages?
2. What positive messages can nonverbal
communication send?
© Goodheart-Willcox Co., Inc.
Permission granted to reproduce for educational use only.
Leadership in Teams
• Leadership
– can be defined as the ability to motivate or guide
others
– a title does not make a leader
– willingness to motivate others makes a leader
– a leader motivates others to reach goals or work
through challenges
© Goodheart-Willcox Co., Inc.
Permission granted to reproduce for educational use only.
Leadership in Teams
• Leadership style is the way in which a manager or
team leader leads employees or team members
– laissez-faire leadership style means the leader lets
someone complete a task on his or her own
– democratic (participatory) leader encourages team
members to participate in the leadership process
– autocratic style of leadership is distinct because there
is no question who is in charge and who are followers
• Leaders are people who can motivate and direct
others and who can improve a process or situation
© Goodheart-Willcox Co., Inc.
Permission granted to reproduce for educational use only.
Leadership in Teams
• A leader
– is self motivated
– does not have to be asked for help
– has integrity and tries to do the right thing for the
team
– is organized and can identify how to accomplish tasks
– is a motivator and can move others to take action
– can manage conflict in a team
– is confident, positive, and sees the glass half full
– does not feel he or she has to do everything
– allows others to participate to accomplish the task
© Goodheart-Willcox Co., Inc.
Permission granted to reproduce for educational use only.
Leadership in Teams
1. What is leadership?
2. List the three styles of leadership.
3. What are four characteristics of a good leader?
© Goodheart-Willcox Co., Inc.
Permission granted to reproduce for educational use only.
Overcoming Communication
Barriers in Teams
• Identify the team’s purpose, goal, and objective for
the task at hand
–
–
–
–
establish a clear picture
assign roles and responsibilities
identify ways to effectively communicate
identify processes needed as the solution for the task
takes place
– identify conflicts as they happen and resolve them so
that progress is not delayed
© Goodheart-Willcox Co., Inc.
Permission granted to reproduce for educational use only.
Overcoming Communication Barriers in Teams
1. How does a good leader help the team overcome
communication barriers?
2. Why is it important to assign roles to each team
member?
© Goodheart-Willcox Co., Inc.
Permission granted to reproduce for educational use only.
• Effective teams display cooperation,
politeness, patience, enthusiasm,
dependability, loyalty, and building of selfesteem in others.
• Teams develop in steps: getting to know each
other, learning to work together, working
together, and success.
• Teams should meet only when needed, not
when the topic can be handled through e-mail
or other communication.
© Goodheart-Willcox Co., Inc.
Permission granted to reproduce for educational use only.
• Communication plays an important role as the
team presents solutions for review.
• The three styles of leadership are laissez-faire,
democratic, and autocratic.
• Good leaders help the team overcome
communication barriers by guiding the
process and procedures for working together.
© Goodheart-Willcox Co., Inc.
Permission granted to reproduce for educational use only.