Transcript Today`s coursenotes on human

Human-to-Human Communication
• A model for human-computer interaction?
• Important scope limitation: problem solving
• Why look at human-human interface?
– The human-computer interface is really a humanhuman interface because a computer’s intellectual
substance is wholly derived from people!
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Human-to-Human Communication
– Computer messages are messages from human
designers to human users:
• Offset in time
• Sent through a “mask”
– Lowers inhibitions
– Can bring out hostility or misdirected sense of humor
– A phenomenon observed by sociologists in actors
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Human-to-Human Communication
• Chapanis did study of nature of humanhuman communication for problem solving
A. Chapanis, Scientific American, 1975.
– Source and seeker of information
– Neither can solve problem alone
– Must work together
– Problem: assemble a trash toter
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Human-to-Human Communication
• Communication channels
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Voice
Hand-writing
Typing
Video
• Communication mode – combination of channels
• The experimental setup (next slide)
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Excerpt from typed communication
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Excerpt from voice communication
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Human-to-Human Communication
• Results
– Order of efficiency (time to solve)
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Communication-rich mode (all channels)
Voice (but cannot see each other)
Hand-writing (including drawing sketches)
Typing (experienced)
Typing (inexperienced)
– Time to complete
• From less than 30 minutes (communication-rich mode)
to over 60 minutes (factor of 2.5)
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Human-to-Human Communication
• Results
– Unexpected aspects
• Small difference between experienced and
inexperienced typists
– Only about 1/3 of time on average used in typing
– Different kind of typing (abbreviated and without attention to
punctuation)
• Small difference between communication-rich and
voice only
– In spite of all the information-bearing gestures
• Voice was most important channel
– All modes with voice did substantially better
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Human-to-Human Communication
• Observations
– Communication was very ungrammatical
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A big barrier to voice I/O in HCI
Almost unintelligible
Expected, but surprising in extent that it was true
Communication success is tribute to human ability
Wrap up
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Human-to-Human Communication
• Observations
– Voice channels are very verbose
• Higher bandwidth got used, but not efficiently
– Allowing interruption
• Did not shorten solution time
• Does cause different message packaging
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Human-to-Human Communication
• In-class exercise
– Everyone: as you observe, write down important
characteristics of human-human-communication
for problem-solving
– Are these not also important in human-computer
interaction?
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