Transcript Lecture Fifteen Chapter Nine

Lecture Fifteen
Chapter Nine
Intercultural Communication
COMMUNICATION AND DIVERSITY
OF THE WORKPLACE
• PAST
– Little verbal communication
– Interpreter almost always available
• NOW
– Great deal of communication
– Tight time lines
– Less supervision
– Little support
What is Culture?
• Knowledge, Beliefs,
Values, Customs, and
Moral Attitudes of a
Society in which one
matures. A body of
common understanding
to help people know:
What to Expect - What
is Expected of Them.
INTERCULTURAL MYTHS
• GLOBAL VILLAGE
– One Big Happy Family
• UNIVERSALITY
– All the same under
the skin
WAYS PEOPLE DIFFER
• HOFSTEDE
– POWER DISTANCE
– UNCERTAINTY AVOIDANCE
– INDIVIDUALISM/COLLECTIVISM
– MASCULINITY/FEMININTY
• HALL
– HIGH CONTEXT
– LOW CONTEXT
SECOND LANGUAGE
• BILINGUALISM AND
BICULTURALISM
– 2- 3 Month Assignment
Learn Language
– Any Time Learn Culture
• Classic Mistakes
– Chevrolet’s Nova - It
doesn’t go in Spanish
– Pepsi’s “Come Alive With
Pepsi” German “Come
Alive From the Grave.
NONVERBAL
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GREETINGS
DRESS
SPACE
TOUCH
POSTURE
GESTURES
TIME
FOOD
GIFTS
SEXISM
GOOD INTERCULTURAL
COMMUNICATOR
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NOT ETHNOCENTRIC
NONDEFENSIVE
CURIOUS
BRAVE
EMPATHETIC
UNDERSTANDING
PATIENT
INDUSTRIOUS
GENUINELY
PERSONABLE
Your Career
Roger Valine
CEO
Vision Service Plan
• Rank 10th best place to work in USA
by FORTUNE Magazine
General Discussions
• No typos on Resume
• Why you chose the path to the education
you acquired (not in love with Big Schools)
• Why chose major
• Grade point and why it is where it is
Personal Attributes
• Good Values
• Will person make the organization proud they are part of
it
• Fit
– Would I like to spend 48 hours alone with this person fishing in a
remote area
– Can they connect with customers and other employees
• Ask intelligent questions about company
• Don’t discuss money and benefits until job offered
Change and Career Readiness
• behave like an entrepreneur
• seek feedback on your performance
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continually
set up your own mentoring systems
get comfortable with teamwork
take risks to gain experience and
learn new skills
be a problems solver
keep your life in balance
Job Searches
• How will the job fit with the
things you consider important?
• Are you making a contribution
to society with your work?
• Is your work going to be
meaningful?
• Does your work make a
difference in the lives of other
people?
• Will you work in an
organization that treats you
with respect and dignity?
• Will you take pride in your work?
• Will the people you work for and with
appreciate your talents?
• Will you work for a manager who will allow
you to learn and grow?
• Are you expected to work 70 hour weeks
and take on impossible work loads? If so
can you live with it?