Transcript Week #10 - cct200fall2012

CCT200: Intercultural Communication
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Intercultural Communication in the Workplace
Cross Talk: Rights at Work
Stumbling Blocks in Intercultural Communication
Developing Intercultural Competence
Rhon Teruelle
CCT200 Week #10: RT
Class #9 – November 12, 2012
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Economic Global Transformations
• Global Transformations refer to the worldwide
economic and technological changes that
influence how people relate to one another.
• Toffler (1980) identifies several characteristics of
global transformations that influence our ability to
communicate competently with people from other
cultures: (1) The ground rules of social life are
changing; (2) the restructuring of time is
intensifying loneliness and social isolation; (3) we
are becoming an information society; (4) human
tensions are being spawned by technological
changes; (5) old values are clashing with
technology; (6) our role models of reality are
changing.
CCT200 Week #10: RT
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Some Basic Characteristics Tied to the
Workplace
1) Rising levels of stress
2) Loss of hope
3) Feelings of redundancy
4) Expressions of virtue
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New People in the Workplace
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We can improve our interpersonal competence
by following a few general rules.
Learn acceptable verbal patterns of address.
Learn about other groups in the workplace.
Know how friendship rules apply.
Recognize that information-based cultures
differ from agricultural, industrial, or
postindustrial cultures.
Place communication and meanings in context.
Observe “because of” and “in spite of”
behavioural differences.
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Economic Forces are Powerful Factors
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Convince yourself that the world is
changing and that you must change with
it.
Adjust your attitude.
Avoid blaming others.
Look for comfort zones.
Demonstrate civil verbal and nonverbal
behaviour.
Observe and record.
CCT200 Week #10: RT
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Using Economic Arrangements to Explain
Intercultural Communication
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Values and lifestyle patterns – lifestyle
patterns help to explain what people
value.
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Information and decision making –
today’s global economic revolution is
influencing how people manage
information and make decisions.
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Intercultural Communication in the Business
Context
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Language – in the business context, our
language differences can cause
significant problems both economically
and personally.
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Relationships – the pacing of the
business transaction differs across
cultures. This is due in part to the ways in
which people from various cultures
develop and maintain relationships.
CCT200 Week #10: RT
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Intercultural Communication in the Business
Context Continued….
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Cultures differ in what is considered acceptable
evidence, reasonable, and persuasive styles.
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Quasilogical style – preferred by Westerners.
Presentational style – speaker appeals to and
emphasizes the emotional aspect of
persuasion.
Analogic style – speaker establishes the
conclusion they want the audience to accept by
using an analogy, story, or parable in which a
lesson is learned.
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CCT200 Week #10: RT
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Ethics
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According to Chen and Starosta (1998),
“ethics considers how we should
communicate. It asks what is right or
wrong, good or bad, and what standards
and rules should guide our conduct.”
CCT200 Week #10: RT
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Moral Reasoning
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Kohlberg (1976, 1984) argues that our ability to
make moral judgments consists of six stages,
which are basic to all cultures.
Obedience and punishment orientation
Instrumental purpose and exchange
Interpersonal accord and conformity
Social accord and system maintenance
Social contract, utility, and individual rights
Universal ethical principles
CCT200 Week #10: RT
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Principles of Intercultural Communication
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Reciprocity – a fair exchange; we try to determine if we
are being treated fairly; “I helped you, so you ought to
help me.”
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Chen and Starosta (1998) note that there are four
behavioural standards or principles that affect the
general rule of reciprocity.
Mutuality – we must try our best to find common
understanding within an intercultural encounter.
Nonjudgmentalism – typifies the notion of openmindedness.
Honesty – the confidence we place in other people’s
promises.
Respect – we attempt to protect another’s basic human
rights.
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Factors Shaping Individual Ability to
Manage Intercultural Encounters
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The cognitive dimension – refers to an
individual’s ability to change their knowledge
base.
The affective dimension – focuses on the
emotional aspects of an individual.
The behavioural dimension – refers to an
individual’s ability to adapt or change their
actions based on skills acquired in the
cognitive and affective realms.
Imaginative participation – assumes movement
from your perspective to the perspective of a
person unlike yourself.
CCT200 Week #10: RT
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Factors Influencing Intercultural Competence
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Knowledge of self
Sociocultural roots
Family
Economics
Political
Stereotypes and prejudices
Religion
Language and context
CCT200 Week #10: RT
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Questions or comments
CCT200 Week #3: RT
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