Transcript Etiquette in Human

Etiquette in
Human-Computer Work
Christopher Miller, Chair
Timothy Bickmore
Clifford Nass
Raja Parasuraman
Etiquette
• What is it, and how does it relate to
computing?
• We asked an expert in etiquette
• We learned:
- How to introduce yourself and greet people
- How to hold your knife and fork
- The underlying rationales of etiquette
Relevance of Etiquette to HCI
• Etiquette defines a set of rules of conduct
appropriate for a given social situation
• HCI takes place within a social situation
– The user organization provides a social context
– HCI itself has social aspects (Reeves & Nass)
But Etiquette is More…
• “Thoughtful consideration of the other
person”
Some Implications
• System should know what behavior is
prescribed and proscribed in current context
• Monitor and evaluate user’s activity to
determine what rules apply
• Take into account user characteristics
• Be aware of intent behind of system’s
communication
• Adapt interaction if breakdowns occur
Specialists Present at Workshop
• Designers of critical HCI systems
• Designers of pedagogical systems
• Researchers in computer-medicated
communication
• Specialists in security and privacy concerns
Case Study: Mr. Clippy
Conclusions
• Issues of etiquette relevant to
– Agent personalization
– Human-robot interfaces
– Intent inference in human-machine systems
• Too bad you all missed our workshop!