Transcript Gloria Starr - IFA-International Finishing Academy

Welcome to
International Finishing Academy –IFA, a Kaizer
initiative is promoted to create a wealth
for our nation by providing individuals with the
right blend of knowledge, grooming,
international business etiquette and
mannerisms, sensitizing them to their social
awareness with an emphasis on responsibility
and leadership skills, grooming them into
successful global leaders of the future.
Workshops
- The Modern Day Finishing School for Men and Women by
Gloria Starr
- The Executive Finishing School by Gloria Starr for Key People
- Gloria Starr International - Image and Style
Certification Program
- Workshop on International Business Etiquette and
Fine Dining by Sabira Merchant
- Corporate Communication Workshop
- Workshop on Corporate Grooming and Image Makeover
- Email Etiquette
- The Global Ambassador
- Art & Wine Appreciation Workshop
- Email and Telephone Etiquette
- Business English and Communication Workshop
- Workshop on Essential Etiquettes
- Kid Development Programme
- Teen Development Programme
GLORIA STARR
International Business Coach – Profile of Excellence
Gloria Starr, leadership coach, personal and corporate image,
etiquette and communication advisor, is the leading provider of
impression management, etiquette and communication seminars
world-wide since 1983. Ms. Starr is fondly known as Lady Starr in
diplomatic circles around the world.
Ms. Gloria Starr had the pleasure of being invited to the King
Abdullah's Palace and meeting with Princess Hessah, wife of King
Abdullah of Saudi Arabia. Two of the Princesses attended her
Finishing School programs in Riyadh, Saudi Arabia. Ms. Gloria Starr
is also Private Counsel to Royalty in the Middle East.
Ms. Starr is recognized by the United States of America as a person
of extraordinary talent and ability and ranked in the top 5% of
consultants world-wide.
GLORIA STARR PROGRAMMES
International Business Coach
The Modern Day Finishing School for Men and
Women by Gloria Starr
The Executive Finishing School by Gloria Starr for
Key People
Gloria Starr International - Image and Style
Certification Program
The Modern Day Finishing School for
Men and Women by Gloria Starr
Key Training Components of the Modern Day Finishing School ™
First Impressions-Lasting Impressions
- Presenting You at your Personal Best
- The Key Components of a Winning Image
- Poise, Polish, Posturing and Positioning
The Six P's of Personal Marketing
- Persona Packaging Positioning Presentation Promotion Passion
Business Attire: The Right Statement Every Time
- The Corporate, Communicator and Creative Career Profiles
- Appropriate Office Attire
- The Psychological Effect of Color
- Attention to Detail
- Authority Dressing Guidelines
- The Ten Most Fatal Business Faux Pas
Contd…
The Modern Day Finishing School for
Men and Women by Gloria Starr
Five Rules of Personal Marketing
- Exude Confidence
- Create a Powerful Aura
- The Art and Science of Impression Management
- Powerful Introductions
- Create a Powerful Verbal Business Introduction Card
The New Dress for Success Rules
- Wardrobe Basics and Beyond
- Personal Style-Professional Style
- Dressing for Your Corporate Culture
- Accessories that Spell Success
- Business Casual Guidelines
Manners Really Do Matter
- Meet, Greet and Mingle
- Dining Etiquette - The Basics and Beyond
- Tutorial Dining Lessons
- Saying Thank You with Style
Contd…
The Modern Day Finishing School for
Men and Women by Gloria Starr
Ambassador Skills and Communication Essentials
- What Your Body Language Really Says About You
- The Art of Introductions
- Your Thirty-Second Commercial
- The Art of Instant Rapport
The Modern Day Finishing School is highly interactive and includes:
- Rapport building skills
- Key strategies of success
- Two tutorial luncheons and coffee/tea and refreshments
- Networking
- Personalized coaching
- Image evaluation
Contd…
The Executive Finishing School by
Gloria Starr for Key People
Key Training Components of the Executive Finishing School
First Impressions are Lasting Impressions
In the first thirty seconds people make judgments about us on a
subconscious level, based on what they see, hear and sense. From business
casual to the ultimate power look, tailor your presentation for success in
today's workplace. Learn to Project More Power, Confidence and Credibility!
The Six P's of Personal and Professional Marketing
Persona, Packaging, Positioning, Presentation, Promotion, Passion
Business Attire: The Right Statement Every Time
What you wear speaks so loudly, I cannot hear what you say. The Corporate,
Communicator and Creative Career Profiles. Appropriate Office Attire, The
Psychological Effect of Color, Attention to Detail, Authority Dressing
Guidelines.
Contd…
The Executive Finishing School by
Gloria Starr for Key People
Five Rules of Personal Marketing
Exude Confidence, Create a Powerful Aura, the Art and Science of Impression
Management Powerful Introductions, Create a Powerful Verbal Business
Introduction Card, and Develop a Prosperity Consciousness.
Presence is Power
Visual persuasion: be the celebrity spokesperson that gets attention in the
first five minutes.
The Charisma Factor
Powerful techniques to harness the emotional energy of others and inspire,
persuade, and guide people with ease and striking results.
Communication Styles
Identify your communication style. Reduce barriers, anticipate and minimize
potential conflict with others. Increase your appreciation of different
communication styles.
Contd…
The Executive Finishing School by
Gloria Starr for Key People
The Art of Instant Rapport
Chemistry, confidence and charisma are the characteristics shared by
winners. Master the art of instant rapport and forge a bond with anyone,
anywhere, anytime.
Presentation Skills Personality Character Development
People / Ambassador Skills, Posturing and congruency between body
language and the spoken word.
Boardroom Etiquette
Many unspoken rules apply in the boardroom. Learn the rules and master
the game.
Savvy Networking
Learn to build bridges, bonds and relationships.
Contd…
The Executive Finishing School by
Gloria Starr for Key People
The Art of Conversation
Formal communication: writing, public speaking and media appearances.
Informal communications: meetings, phone calls and follow up notes.
Introductions: conversational content, active listening skills, small talk and
opening lines.
The Etiquette of Good Business
- Solid business relationships include mastering the art of etiquette and
the social graces.
- The Art of Introductions, Powerful Body Language
- Business Etiquette and the Social Graces, Presence, Poise and Positioning
Small Talk for Smart, Savvy People, Executive Communications
- Corporate Gift Giving, Saying "thank you" with Style
- Network Your Way to Business Success
- Electronic Protocol and Courtesies
- Going Global - Sensibilities and Customs
Contd…
The Executive Finishing School by
Gloria Starr for Key People
Dining With Style and Grace
Business relationships are developed and strengthened in social situations.
Mastering the art of fine dining adds to the competitive edge in today's social
and business climate. The host and the guest each have a responsibility to
ensure the overall success of the event.
The Tools of the Table are the Tools of Business
Dine like a Diplomat with a Continental Flair the Art of Entertaining and Being
Entertained, Small Talk - Table Talk Duties and Responsibilities of the Host
and the Guest Posture and Poise at the Table, The ABC's of Eating and
Drinking, Wine Selection, Entertaining at Private Clubs.
Media Savvy
Discover the inside track to media recognition and learn the techniques to
embellish and sharpen your business presentation. Successful people in
business know the value of positive press coverage. Master the key
components of a successful interview with the knowledge that will
distinguish you from the competition.
Contd…
The Executive Finishing School by
Gloria Starr for Key People
Seize the moment to create exposure, Airtime is money, keep it brief and
powerful, Refine your message to suit your audience. Discover a wealth of
knowledge on working with the media that will positively affect your
performance and showcase you and your company effectively!
Ethnic Differences
It's a global economy and you will have the competitive edge when
interacting with others of different cultures.
The Executive Finishing School ™ is highly interactive and includes:
- DiSC communication assessment tool
- Personalized communication style computer printout
- Neuro-linguistic programming techniques
- People reading charts
- Tutorial luncheon
- Extensive personalized coaching
- Image evaluation
Contd…
The Executive Finishing School by
Gloria Starr for Key People
Executives from the following companies have participated in
this program:
Aramco, Rinker, Florida Power & Light, Procter & Gamble,
Seagate Technology, Disney, Google, Levi Strauss, Hunt Oil,
Hunt Refining, American Consulate General, Total Upstream ,
The Canadian Consulate, Hong Kong Consulate, United Gulf Steel,
Abu Dhabi National Exhibitions Company, Oracle,
Emirate Technical Associates, The United States Pentagon
Gloria Starr International - Image and Style
Certification Program
Overview
The International Image and Style Certification Training is designed to give
you a solid foundation to start your consulting business, position yourself for
success and meet the needs of your future clients. In India alone, more than
half of India's 3 million graduates take image, personality, character
development and grooming classes making it a growing industry of more
than $60 million a year business! Your potential is unlimited.
Here are 10 plus great reasons why you should become an image
and communication consultant:
You Can Earn A Great Income
As an image, style and communication consultant, you have the opportunity
to earn whatever you want to earn. Some consultants charge their clients
$100 - $250 an hour; some charge $500 an hour and more. Some work part
time, others make it their full-time career and earn high six-figure incomes.
Contd…
Gloria Starr International - Image and Style
Certification Program
You Can Help People To Succeed And Live Better Lives
A person’s image, style and communication skills make the difference between
huge success and average in their personal, social and business life. As a
Certified Image, Style and Communication consultant, you can positively make
a difference in their lives. In addition to the knowledge and skills your clients
acquire when you coach them, they will experience a dramatic leap in their
confidence and self esteem.
You Will Earn Respect as an Accomplished Professional
Knowledge and skills as a successful coach lead to respect with your
colleagues, clients, family and friends.
You Can Work When And Where You Want
An image, style and communication consultant does not need an expensive
office or retail location. You can run a home based office and work with your
clients in their homes or offices. A consultant does not have to work any set
schedule. You can work as little or as much as you wish. The greater your effort
and commitment, the greater your success and financial compensation.
Contd…
Gloria Starr International - Image and Style
Certification Program
You Can Experience a Glamorous and Rewarding Career
As a Certified Image and Style consultant you will coach your clients on
building great wardrobes, present their best image, improve their personal and
professional communication skills and presence.
Your Age, Race or Gender is not a Barrier to Your Success
I have trained people in their 20’s, 30’s, 40’s, 50’s and even 60’s. You can
become a successful coach anywhere in the world. Graduates of my Certified
Image Training programs are from Abu Dhabi, Canada, Dubai, Egypt, Hong
Kong, Iceland, India, Italy, Korea, Moscow, Nigeria, Singapore, South Africa,
South America, Spain and the United States. Small town or big city, it does not
matter. The key is to position yourself as the expert of choice and make it easy
for people to find you and to hire you.
You Can Have the Job Security of a Self-employed Professional
You can take charge of your future and your income. People all over the world
need and want to look their personal and professional best and communicate
effectively.
Contd…
Gloria Starr International - Image and Style
Certification Program
You Will Have Clients Seek You Out and Book Appointments With
You
Marketing yourself and your services has never been easier thanks to the
internet. People buy from those they know, like and trust. You can become the
expert of choice and people will refer you to their friends and colleagues.
There are No Limits to Your Success
Clients will select on your credentials, experience and web site. My role as the
Master Image, Style and Communication Coach is to guide and mentor you to
attain the success you deserve.
More on Your Financial Compensation in This Exciting and Lucrative
Industry
You can earn a great living by doing individual coaching sessions, group
sessions, teaching evening classes at the local collages, doing seminars in
companies, writing articles and books, appearing on television and radio shows
as the expert.
Contd…
Gloria Starr International - Image and Style
Certification Program
What Do I Like Best About My Job?
I love everything about my job. I love the freedom, challenges, learning new
things, creating new programs, the coaching and the quality of people I meet. I
have worked at King Abdullah’s Palace in Saudi Arabia, hiked the Great Wall of
China as a guest of Princess Cruise Lines, coached members of the Ruling
Family of Dubai and Saudi and written nine books. My ninth book is in the
White House and I received a personal thank you from President Obama.
Avenues of Income and Profit Margins
Here is the link to the avenues of income and profit margins as a new
consultant in this exciting and lucrative business: www.gloriastarr.com/profitmargins.htm
The Gloria Starr International Certification Training program will give
you the knowledge, training and information that you can use immediately to
make a significant improvement in both your personal and business life.
Contd…
Gloria Starr International - Image and Style
Certification Program
Graduates of this Certification Training programs are from Canada, Singapore,
Korea, Hong Kong, Moscow, South Africa, Italy, South America, Spain, Dubai,
Saudi Arabia, Nigeria, the Netherlands and major cities throughout North
America. We offer a global perspective in this industry.
Gloria Starr International Certification Training Program by Master Trainer
Gloria Starr is conducted over 5 days and also includes three months of
mentoring by email to further enhance the learning curve.
Workshop on International Business
Etiquette and Fine Dining by
Sabira Merchant
Ms. Sabira Merchant is a versatile
personality with many admirable qualities.
She completed her education in liberal arts
from Switzerland. She is responsible for
training FEMINA MISS INDIAS for the local
as well as international competitions and
her famous students being the
representatives of our country for the Miss
India, Miss Universe, Miss Asia Pacific and
Mr. International Contest.
Workshop on I B E & F D
International Business Etiquette:
• Introductions and Exchanging Business Cards
• Handshakes - make a powerful first impression
• Eye Contact - send powerful positive signals
• Body Language and Gestures - discover country specific greetings
• Professional Business Dress and Decorum - Suited for Success
Fine Dining Etiquette:
• Formal Dinners – French classical menu
• Handling different kinds of Food – Indian, Continental and Oriental.
• Crockery and Cutlery - Cover setup and usage.
• Napkin Etiquette
• Dining Etiquette – Do’s and don’ts
• Art of Small Talk – Striking Conversations, Taboo Topics,
Pitch and tone of voice.
Workshop on I B E & F D
Communication:
• Techno Etiquette
(Speaker Phones, Voice Mail, Hand Phone)
• Verbal and non-verbal communication
• Barriers to Effective Communications
• Importance of Listening Skills
International Protocols:
• Forms of Address - Hierarchy,
• Gender Dynamics - Door, Elevator, Workplace & Social
• Networking and Mingling - Tips & Tricks to attract social
friendship and develop business relations
• Premeeting strategy and Preparation – Culture Demographics
• Gifting - Acceptable & Unacceptable gifts
• Protocols & Status
• Receiving & Reciprocating.
Workshop on Corporate Communication
• Understand the basic principles of communication
(verbal and non-verbal) and active, empathetic listening
• Public speaking
• Tonal and speech enhancement
• Understand the barriers and bridges to communication
• Neutralize the accent
• Different ways of communication skills,
which encourage staff involvement, to create a positive
work environment
• Use the listener/audience’s knowledge, attitudes,
motives and Values to effectively construct persuasive messages
that alter opinion, belief or action.
* Understand the role of context in interpreting and constructing
"THE GLOBAL AMBASSADOR"
Cross Cultural sensitivity
• Importance of International Manners & Etiquette
• Business body language and posture - Art of sitting,
standing and walking.
• Effective introductions and greetings.
• The handshake – the correct way of doing it.
• Exchange of business cards.
• Seating protocol – placing people correctly.
• Protocol in business related social engagements.
• International Business Gift Giving Overview
• Use of names and titles
• Forms of address
• Party / cocktail etiquette
• Communication essentials – Cross cultural tips
• Art of Conversation in a social gathering - Etiquette related
to specific countries
• Key phrases
"THE GLOBAL AMBASSADOR"
Cross Cultural sensitivity
• Welcome topics of conversation
• Topics to avoid
• International Etiquette related to food and drinks
• Duties of a host and a guest
• Appearance and public behaviour
• Personal questions
• Punctuality and approach to time.
• Invitations and response
• Faux pas and other situations
Essential Etiquette
Telephone Etiquette:
• List the dos and don’ts of Telephone Etiquette
• Most important elements of initial greeting and rapport building
• Handling diff types of customers
Effective Communication with Customers:
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Define and put into practice Verbal, Non Verbal communication
Evaluate own listening style
List ways to improve Listening effectiveness
Identify barriers to communication and discuss strategies to
overcome the same
Netiquette:
• Parts of an email, functions and features
• Benefits and disadvantages
• Email etiquette, tone of the mail
Essential Etiquette
Workplace Etiquettes :
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Identify the components of good customer talk
Explain how listen skills are important
Identify MOT
Differentiate between emotional and material needs of the customers.
Define and put into practice Verbal, Non Verbal communication
Evaluate own listening style
List ways to improve Listening effectiveness
Identify barriers to communication and discuss strategies to
overcome the same
• Identify importance of proactive attitude
• Identify ways of increasing personal efficacy
Social Etiquettes:
• Understanding right style of body language.
• How to stand, Posture, attitude, Hand shakes.
• Corporate grooming, styling etc.
Action Planning and Feedback:
Group activities
Fine Dining & Wine Appreciation
Fine Dining Etiquette:
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Guest and host etiquette
Art of Gifting and Thank you notes
Party / cocktail etiquette
At the table - do’s and don’ts
The order of the courses
Formal, multi course, sit-down dinners
- protocol and procedures
Place settings & Dinner placements
Buffet meals - the dos’ and don’ts’ of it
Use of crockery, cutlery, glassware,
napkins, at formal and informal meals
Eating etiquette - practical session on
eating with forks, knives, spoons & bowls
Learning to eat with chopsticks
Finger foods - food that should be eaten
with fingers
* Eating Indian meals and etiquette
Related to it
* Food habits in western countries
* Information on how to eat tricky foods
* Body language at the dinning table
• Beverages - classification of alcoholic
beverages. How they are served, and
when and with what foods they are served
* Oenology - the study of wines.
When and what foods they are served with
* Toasting and protocol related to very
formal invites.
Fine Dining & Wine Appreciation
Wine Appreciation Workshop:
To be fully conversant with wines and
etiquette related to it. To handle yourself
with confidence, style and world class.
To dazzle your friends and guests with your
knowledge of:
* Types of grapes and the classification of wine
* Regions of the world
* Tasting, storing and serving wine
* Opening a bottle of wine & champagne
* Reading a wine label
* When and what foods they are served with
* Glassware and accessories
Workshop on Corporate Grooming &
Image Makeover
Body Language: Language of the Eyes, Facial Expressions, Use
Hands and positioning of Legs.
First Impression: Posture, Poise, Making your presence felt.
Image Makeover: Makeup: Daily, Work, Party, Product knowledge,
Marks, Scars and blemishes.
Hair Care: Styles, Products, Coloring and grooming.
Body Hair: Unwanted and Excess Hair, Beard and Moustache etc.
Hands, Feet & Nails: Maintenance and importance of grooming.
Workshop on Corporate Grooming &
Image Makeover
Oral Hygiene: Tooth-Whitening Products, Proper Brushing and
flossing, healthy diet, oral care and Halitosis (Bad breath).
Clothes: Dress Codes and combinations, Colour co-ordination
and Footware.
Accessories: How to use and care for your Watches, Jewellery, Ties,
Scarves, Handbags, Cufflinks, Footwear, and Belts. Importance of
Correct Accesorisation.
Unwanted Odors: Body, Mouth and Feet, Products and
Perfumes- Honesty and Self-Monitoring.
Kid Development Programme
Fundamental
Advanced
• Public and Social Etiquette
• Concepts of Sharing and Caring
• Importance of Values and Gratitude
• Addressing Elders
• Table, Dining and Buffet Etiquette
• Handling different kinds of food
• Personal Hygiene
• Importance of saving
• Social Service
• Communication Skills
• Indian Culture and Traditions
• Public Speaking
• Preparation for Exams
• Handling Peer Pressure
• Money Management
• Time Management
• Building Confidence
• Positive Attitude
• Importance of Hobbies and Sports
• Social Responsibility
• Personality Development
Teen Development Programme
Fundamental
Advanced
• Grooming and Dressing
• Social Etiquette and Manners
• Posture, Poise and Body Language
• Healthy Mind and Personal Hygiene
• Basics of Fitness and Nutrition
• Communication Skills
• Importance of General Knowledge
• Social Awareness & Responsibility
• Positive Mental Attitude
• Importance of Confidence and Self Esteem
• Handling Peer Pressure
• Relationship Management
• Money Management
• Time and Stress Management
• Importance of Hobbies and Sports
• Personality Development
• Preparing for an Interview
806, Fairlink Center, A-Wing, Behind Monginis Cake Factory,
Off. Andheri Link Road, Mumbai – 400053.
mobile: 9820060241, email: [email protected], url: www.ifa.ind.in